Wrong BTC Adress, copied from Binance's Dashboard

[cryptoworld99]

Hey there guys, im creating this topic just to share and "maybe discuss" my case with Binance's support;

At the moment i didnt knew what exactly happened, but, i've copied the adress 13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di
from the "Copy Address button" and deposited 0.10 BTC "That's a high value for me"

At that point, everything is ok.
Been waiting 10~20 minutes, and my balance haven't updated.
Ok, something wrong is happening here
For instinct, i've just checked my wallet again, and, for my hopelessness, my real BTC wallet is 19rRmQXDKxu8bQki2tJqdPJ2H1SfoYunHC

The "Copy Adress is automatically copying the adress 13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di"

PS: I've also recorded with OBStudio what just happened; https://youtu.be/EqUqI6eaU6I

Ok, that's a problem. since i have already deposited 0.10 BTC in ANOTHER wallet.
No other way to solve it, i had to open a ticket.
And that's the answer i've received;


Binance's answer ;
Dear Ivan,

Thanks for reaching out.

We are sorry for what you encountered. Please go through following tips immediately before you take any further action.

1. Install anti-virus software to scan/kill Trojan and other viruses as soon as possible;
2. Disable plug-in/extensions for your browser, trading bot or third-party APP and uninstall unknown software on your computer;
3. Change the password for your devices and accounts;
4. In a critically dangerous situation you should format your hard drive and reinstall the OS (operating system) on your computer (If you are not sure how to do this, seek professional assistance);
5. Consider seeking help from an information security expert to determine how to achieve the best possible level of security;

Thank you for your understanding.

Best Regards,
Binance Support Team

My reply ;

Right.

But, what about my 0.10 BTC's?
How can i get it back?

Binance's reply ;

Dear Ivan,

Thank you for your follow-up.

As shown in the website, your BTC deposit address should be 19rRmQXDKxu8bQki2tJqdPJ2H1SfoYunHC. If the address changes after you copy and paste it, you will need to check the security status of your device. You can refer to the instructions offered by Elaine before.

In addition, I regret to tell you that, given that the destination address does not belong to Binance, we are not able to freeze any funds/accounts tied to the recipients.

If you are interested in pursuing this case, we recommend that you file a police report or cyber-crime report so that you may receive assistance as soon as possible.

Your understanding is much appreciated.

Kind regards,
Binance Support Team


The point is;
I have already formated my computer, downloaded the official .ISO from microsoft, paid for the OS, the anti viruses is ok, nothing have been detected.
Do you think the Binance's support is right in that case?

I agree that i should have paid more attention, yes, but, the "error" is occurring only on the "Copy Address button", not in my Ctrl + C / Ctrl + V


That's it guys, thank you for reading.

You should look up clipboard hijacking, and check your laptop for malware/virus.


Hackers have made special tools that detect BTC addresses when copied to clipboards and replace it with their own.


In the future double-check the address before you actually send the payment.

checkout https://sendbit.io they prevent clipboard hijacking and even give you private keys for each address you own.


Sorry for your loss buddy.

[Reatim]

That's it guys, thank you for reading.

You should look up clipboard hijacking, and check your laptop for malware/virus.


Hackers have made special tools that detect BTC addresses when copied to clipboards and replace it with their own.


In the future double-check the address before you actually send the payment.

checkout https://sendbit.io they prevent clipboard hijacking and even give you private keys for each address you own.


Sorry for your loss buddy.

It is really sad and frustrating when you are relying about copy pasting from the site itself knowing that you are safer but in the end?you will end up being a victim of this hackers.

I Suggest also to OP that make a Copy of His wallet address in other form or even in His Bitcointalk account so whenever he need to copy and pasting at least he has a basis of double checking to find if the one is true or changed by hackers and looking the comparison of those addresses?it is very obvious that they are different so i don't know why Op did not noticed that in the first place.

[LittleBigIvan]

I really miss those 0.10btc..

Also, im glad that binance have solved this "button"

[The Cryptovator]

I really miss those 0.10btc..

Also, im glad that binance have solved this "button"

Sorry for your loss, Bitcoin is irreversible and that's why you shouldn't hope to get it back once that was moved to the hacker's wallet. The problem didn't exist on the Binance copy button really. The people are your clipboard was hacked hence whatever you copy from Binance it's turn into a hacker's address during pasting somewhere. You should take a lesson from your past mistake, always verify your address multiple times either it's your copied address or someone else's before pressing the send button. Also, don't visit suspicious sites from the device like porn, or don't install any application if you aren't sure that's safe. All the senses should work properly during sending Bitcoin to other wallets.

[DewiKirana]

It is a pity that a disaster has happened to you, I am concerned about this incident.
This is a lesson for all of us to research before sending Bitcoins. You should also follow the advice given by the Binance team as soon as possible.

[habebe]

  before you do the processes you have to repeat it before confirming because with a digital currency we don't know where you went wrong you should make sure and just be a little careful ,, it's a pity we will lose what we worked so hard for in just one mistake especially in  newcomers who don't know much about crypto currency need to read first before entering and need to understand all your processes, that's all, check first before you confirm.

[UmerIdrees]

I really miss those 0.10btc..

Also, im glad that binance have solved this "button"

I can very well understand your feelings. You lost those 0.1 btc in April 2020, when the price of bitcoin was near 4000$. Now when you see the bitcoin price well over 60,000$, you should miss this 0.1 btc.  It is not  small amount in the present times.

Sometimes we learn the lessons but they are too costly. Feeling sad for you

[Dewi Aries]

Clipboard malware already come from years ago, and who get usually attacked is people who not really concern about recipient address when they want to send their crypto. AT first maybe sorry for your loss, but it is better to clean your computer for now and in next time make sure to see address that we want to send the coins, in past after that things attack a lot of people, before i send my coins, usually i see multiple times first 5 digit and last 5 digit address that i want to copy and paste.

[Tigerheart3026]

your 0.10BTC is now value approximately 6000$ it's very sad thing with happened u. if you had to double check which address showing in binance dashboard and ur copy paste address, provably it would not happen. 

[zaesvlas]

Interestingly, I have never met such a person. Alternatively, it may be caused by the fact that you have some kind of virus on your computer.

[LittleBigIvan]

Clipboard malware already come from years ago, and who get usually attacked is people who not really concern about recipient address when they want to send their crypto. AT first maybe sorry for your loss, but it is better to clean your computer for now and in next time make sure to see address that we want to send the coins, in past after that things attack a lot of people, before i send my coins, usually i see multiple times first 5 digit and last 5 digit address that i want to copy and paste.

Eh...  i've learned it @ the worst way ever.. 

[LittleBigIvan]

Hey there guys, im creating this topic just to share and "maybe discuss" my case with Binance's support;

At the moment i didnt knew what exactly happened, but, i've copied the adress 13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di
from the "Copy Address button" and deposited 0.10 BTC "That's a high value for me"

At that point, everything is ok.
Been waiting 10~20 minutes, and my balance haven't updated.
Ok, something wrong is happening here
For instinct, i've just checked my wallet again, and, for my hopelessness, my real BTC wallet is 19rRmQXDKxu8bQki2tJqdPJ2H1SfoYunHC

The "Copy Adress is automatically copying the adress 13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di"

PS: I've also recorded with OBStudio what just happened; https://youtu.be/EqUqI6eaU6I

Ok, that's a problem. since i have already deposited 0.10 BTC in ANOTHER wallet.
No other way to solve it, i had to open a ticket.
And that's the answer i've received;


Binance's answer ;
Dear Ivan,

Thanks for reaching out.

We are sorry for what you encountered. Please go through following tips immediately before you take any further action.

1. Install anti-virus software to scan/kill Trojan and other viruses as soon as possible;
2. Disable plug-in/extensions for your browser, trading bot or third-party APP and uninstall unknown software on your computer;
3. Change the password for your devices and accounts;
4. In a critically dangerous situation you should format your hard drive and reinstall the OS (operating system) on your computer (If you are not sure how to do this, seek professional assistance);
5. Consider seeking help from an information security expert to determine how to achieve the best possible level of security;

Thank you for your understanding.

Best Regards,
Binance Support Team

My reply ;

Right.

But, what about my 0.10 BTC's?
How can i get it back?

Binance's reply ;

Dear Ivan,

Thank you for your follow-up.

As shown in the website, your BTC deposit address should be 19rRmQXDKxu8bQki2tJqdPJ2H1SfoYunHC. If the address changes after you copy and paste it, you will need to check the security status of your device. You can refer to the instructions offered by Elaine before.

In addition, I regret to tell you that, given that the destination address does not belong to Binance, we are not able to freeze any funds/accounts tied to the recipients.

If you are interested in pursuing this case, we recommend that you file a police report or cyber-crime report so that you may receive assistance as soon as possible.

Your understanding is much appreciated.

Kind regards,
Binance Support Team


The point is;
I have already formated my computer, downloaded the official .ISO from microsoft, paid for the OS, the anti viruses is ok, nothing have been detected.
Do you think the Binance's support is right in that case?

I agree that i should have paid more attention, yes, but, the "error" is occurring only on the "Copy Address button", not in my Ctrl + C / Ctrl + V


That's it guys, thank you for reading.

This haunts me and makes me sad to this day.  Be careful, everyone, this attack isnt new and has been happening since the 'beginning'.

https://beincrypto.com/binance-alerts-users-about-clipper-malware/

[DaCryptoRaccoon]

Looks like the hacker address

13PcbKjLBjVUYcSevYELQDc1pLDm6Bb9Di

Has has funds in from Binance and Crypto.com and also sends funds to Coinpayments.net.

You should contact them and share this report with them since they clearly must have account with Binance. Crypto.com and Coinpayments.net.




They also sent funds into Binance also so they must have account on Binance.

Honestly the fact that Binance can't even audit this stuff when it's clear as day the money went back into a Binance account is un-real..

Track link : https://www.breadcrumbs.app/reports/12548

You can track the money on Breadcrumbs.app

[Dave1]

And with this one, I opened up a thread regarding this issue, [PSA]: Binance warns of threat about Clipper Malware.

Binance made aware that there are of their customers falling for this trick and so they issued a warning already. And the source of this malware is when someone downloaded a unofficial apps and plugins especially on Android devices.

So for crypto enthusiast, we should only downloading software updates to official apps.