sorry for not updating as i just gave up on the coins...anyhow the coins didnt arrive and i think its because i sent it from the dappchain (not the main chain), not sure if thats the problem but it is what it is.
thank you all for your replies
Ok, after two months you have replied and cleared that you just gave up for claiming those coins. I'm not also sure how things happen between TRX chains mainnet and not.
But if you contacted the right people for this problem before who were related to the service, I think you can get a solution for this. Anyway if that's your decision of forgetting it and just want to move on, you might want to lock the thread.