I placed a bet (
https://nitrogensports.eu/betslip/20bca41RmdJZ0lueEJ0d0RTb0orb0puSXZRdz09/r/3888762/ ) and they graded the one loss incorrectly.
The game that was graded as a loss had both players playing twice. At 1:30 and 2:10 (
https://imgur.com/a/Ta4XhlO) as you can clearly see on my betslip, I bet on the 2;00 game. The 2:00 game got cancelled and they graded it based on the 1:30 game. They’re reasoning was this (
https://imgur.com/a/C6JIgcy ) basically saying I “bet on the first scheduled game”...which means what? That they completely disregard the times that they provide and get to pick and choose what games to grade. This isn’t a situation of a game getting moved up in time. It’s that they had two different games scheduled and i clearly bet the second. Time of matches are a big component when betting and for the book to disregard the time and pick and choose which game is associated with my bet is completely unethical.
This is the complaint I made to SBR ^
They keep saying that the game got moved up and they were scheduled for two games but because the first game happened, the second got cancelled. I bet on the 2:00 game (as you can see on my slip) because it would’ve been my players second game. I wanted him to play a game before I bet on him. Nitro is saying that since they didn’t play the second game, the first game (the one they played earlier) is the result they use for the grade
I’ve been at nitro for 3 years or more now, never had 1 issue and always defended them. But this to me was extremely wrong and unethical. They’ve gotten worse over the last few months and a lot of old players have left. Their grading has gone to shit and support isn’t as great as it use to be as well. So this here was something I couldn’t be ok with and have to move on. Hopefully others see this and hopefully SBR rules in my favor.
Also part of what I’m noticing is a trend...they take hours and hours to grade something and they’ve been grading winners as void and some games that should be voided as losers. It’s starting to feel like they look to see how much they’ll win/lose before they decide what to grade it.
Like I said, 3 years I’ve been here and what’s going on with the book now is a huge red flag. It’s gotten worse and worse as time has gone on.
