website design is beautiful and professional, there are some beautiful phones, but the prices are a little high compared to other sellers.
Thank you. We try to make shopping more pleasant and convenient for our customers. You can certainly buy from other sellers, or you can pay attention to our advantages such as free shipping, 5% discount for a second order, ongoing support for our customers and usability of website.
How will the money be refunded if any problems occur?
We offer 7 Day Guarantee for damaged or not working items with full refund. As well as the return shipping cost will be refunded based on a valid return receipt.
Also we offer 30 Day Unconditional Refund Guarantee for Unopened & Unused Items.
All information concerning shipping, warranty, refund and return can be found on our website in more detail.
From where did the shipping process and how long does it take to arrive?
Delivery is currently from China. In the near future, delivery from Europe and the USA will be possible. The shipping process takes from 14 to 30 business days (from Monday to Friday). It depends on the destination region, so the delivery time may vary.
Are there any plans to use an escrow?
At the moment we are considering this possibility. Also, we are going to add new payment methods for the convenience of our customers.
When all online shops around here offer 14-30 days unconditional return (EU directive grants you a 14 days period) with no original packaging, not even speaking of unopened box this is a real turn off.
I know it's a pain in the ass to deal with return products and refunds but it's also a really big flag for customers., you have to balance them a bit...
Thank you for your constructive approach. We are developing our store. We respect our customers and want to get better, so we are open and grateful for healthy criticism and suggestions. In any case, all issues will be considered individually. However, we can assure you that we are ready to compromise with a customer.
