Coins.ph suspended my account without valid reason

[Motusora]

my coins ph account is 4 years old and it's verified with government issued id.
i read their TOS and i can't really find which part of it i violated ,
yet they still suspended my account without notice.

last march they locked my account from sending funds , and they require me to undergo same verification i did a year ago and it's really frustrating .
i did sent some of my financial proof ( paypal's transaction and invoices i sent to my clients in pdf format ) , i did interviews in one of their staffs and i showed her my driver's license and even my postal id.
yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

[thebutton]

That sounds really fishy tho. Did the amount going to and from your account is huge? They might have their suspicions with the whereabouts of those funds but then again I am not sure it is ethical to suspend your account without providing you a definite reason. Though there are users that have millions in their coins.ph accounts but did not undergo such thing i.e. suspension of their account. Isn't there anything that they said aside  from asking for your identification and financial proof that you might've missed that could provide you a clue as to what it is? Have you received or sent a fund on an online betting website?

Also, I am curious whether will they give their users a chance withdraw their funds if ever their account is banned? What will they do with the money if not?

[Asuspawer09]

my coins ph account is 4 years old and it's verified with government issued id.
i read their TOS and i can't really find which part of it i violated ,
yet they still suspended my account without notice.

last march they locked my account from sending funds , and they require me to undergo same verification i did a year ago and it's really frustrating .did sent some of my financial proof ( paypal's transaction and invoices i sent to my clients in pdf format ) , i did interviews in one of their staffs and i showed her my driver's license and even my postal id.
yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

I guess you have nothing to worry if you done something wrong in your coins.ph wallet maybe they were just double-checking your account, medjo marami din ang mga scammer sa panahon ngayon or baka nagkaroon lang ng issues sa system nila pero kung wala ka naman ginagawang masama no need to worry.

Continue to communicate sa support nila for sure maaayos din nila yan never pa naman akong nawalan ng pera sa coins.ph and trusted naman ang company nila. Medjo palyado lang talaga ngayon at maraming issues.

Also, I am curious whether will they give their users a chance withdraw their funds if ever their account is banned? What will they do with the money if not?

Tingin ko ipapawithdraw naman nila ito in case na magkaroon ng ganyang issue. (Opinyon ko lang sa taon ko nang paggamit ng coins.)

[dothebeats]

Tingin ko ipapawithdraw naman nila ito in case na magkaroon ng ganyang issue. (Opinyon ko lang sa taon ko nang paggamit ng coins.)

In my experience, you need to file for an affidavit para mawithdraw mo yung remaining funds mo, with is a tedious process at dahil quarantine ngayon eh hindi mo talaga magagawa.

They suspended my personal account 2 years ago dahil madalas akong nagpapasok ng malakihang halaga sa account ko dahil need ko yun sa trading purposes. They asked me for financial details, source of funds at COE. Provided them all with the necessary documents at ininclude ko na maging yung mga freelance ventures ko (kung san ko nakukuha yung bulk ng pera). They insisted na I broke their ToS, pero hindi nila masabi saang clause--puro vague description lang. Nagpunta pa ko ng head office nila sa Ortigas to clear things up to no avail. Up to this day, hindi ko alam kung may nalabag ako sa AML regulations natin para isuspend nila account ko.

Anyway, nagsend ka ba ng money papuntang gambling sites or something of the likes using your coins.ph wallet? They have that in their ToS, in compliance with our online gambling laws dito sa Pinas.

[Bttzed03]

~ yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

I'm not sure if they are inclined to tell you what you violated.

In case you have not violated their TOS, it's possible that they suspected your account to be compromised. Did you log in from a new IP address? With all the phishing attacks on many coinsph users lately, I wouldn't be surprised if they increased their security measures.

Another possible reason is the sudden increase in your deposited funds. You have to understand that coinsph is under the supervision of the BSP and they are required to follow anti-money laundering regulations.

You also have to remember that this is a custodial wallet/exchange and they can always suspend your account anytime they deem necessary. You might as well consider using another wallet like Abra.

[arwin100]

~ yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

I'm not sure if they are inclined to tell you what you violated.

In case you have not violated their TOS, it's possible that they suspected your account to be compromised. Did you log in from a new IP address? With all the phishing attacks on many coinsph users lately, I wouldn't be surprised if they increased their security measures.

Another possible reason is the sudden increase in your deposited funds. You have to understand that coinsph is under the supervision of the BSP and they are required to follow anti-money laundering regulations.

You also have to remember that this is a custodial wallet/exchange and they can always suspend your account anytime they deem necessary. You might as well consider using another wallet like Abra.

Hindi naman siguro rason yung paiba-ibang ip dahil sa case ko gumagamit ako ng vpn at kadalasan iba't-ibang country ips gamit ko pero never encounter any blocking issue.

Pero in my experience na block yung una kung wallet dahil nung nag transfer yung kaibigan ko ng malaking halaga sa wallet ko, di ko alam kung clean yun or ewan kaya malamang ganito din ang dahilan kung bakit na block si OP.

@OP contact mo nalang support ng coins at tanungin mo kung ano ang rason kung bakit nangyari ito sayo.

[Bttzed03]

~
Hindi naman siguro rason yung paiba-ibang ip dahil sa case ko gumagamit ako ng vpn at kadalasan iba't-ibang country ips gamit ko pero never encounter any blocking issue.

I'm not saying na yun talaga ang pinaka-dahilan pero posible na isang factor na paghinalaan na ang isang account ay compromised. Hindi natin kabisado kung paano ang flagging system ng coinsph pero let's take into consideration na suspended na siya before kaya baka under monitoring na account niya. With the slightest change sa regular activity, baka flagged na ulit.

Anyway, wala tayo magagawa kung hindi mag-speculate sa dahilan dahil hindi naman sila sasagot ng specific violation.

[dothebeats]

Hindi naman siguro rason yung paiba-ibang ip dahil sa case ko gumagamit ako ng vpn at kadalasan iba't-ibang country ips gamit ko pero never encounter any blocking issue.

I'm not saying na yun talaga ang pinaka-dahilan pero posible na isang factor na paghinalaan na ang isang account ay compromised. Hindi natin kabisado kung paano ang flagging system ng coinsph pero let's take into consideration na suspended na siya before kaya baka under monitoring na account niya. With the slightest change sa regular activity, baka flagged na ulit.

Anyway, wala tayo magagawa kung hindi mag-speculate sa dahilan dahil hindi naman sila sasagot ng specific violation.

If it's compromised, magpapasend lamang sila ng valid IDs for re-verification na ikaw nga talaga ang may control sa account. They don't block accounts dahil lang may change sa activity, at least from what I know sa 6 years kong paggamit sa service. If proofs are sent, the only way I see it eh baka may nasend si OP na coins towards a gambling site. Auto flag sa system ng coins.ph yun, dahil dalawa sa mga kaibigan ko na ang gumawa nyan at na-suspend din ang account nila.

[tukagero]

~ yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

I'm not sure if they are inclined to tell you what you violated.

In case you have not violated their TOS, it's possible that they suspected your account to be compromised. Did you log in from a new IP address? With all the phishing attacks on many coinsph users lately, I wouldn't be surprised if they increased their security measures.

Another possible reason is the sudden increase in your deposited funds. You have to understand that coinsph is under the supervision of the BSP and they are required to follow anti-money laundering regulations.

You also have to remember that this is a custodial wallet/exchange and they can always suspend your account anytime they deem necessary. You might as well consider using another wallet like Abra.

Hindi naman siguro rason yung paiba-ibang ip dahil sa case ko gumagamit ako ng vpn at kadalasan iba't-ibang country ips gamit ko pero never encounter any blocking issue.

Pero in my experience na block yung una kung wallet dahil nung nag transfer yung kaibigan ko ng malaking halaga sa wallet ko, di ko alam kung clean yun or ewan kaya malamang ganito din ang dahilan kung bakit na block si OP.

@OP contact mo nalang support ng coins at tanungin mo kung ano ang rason kung bakit nangyari ito sayo.

ako nga din naka vpn pag pumapasok ako sa coins account ko sa awa ng diyos hindi p nman suspended account, marami ang nagrereklamo sa mga fb friends ko n suspended account nila kahit walang violation, tas pinayuhan kami nung isa sa mga nasuspend n iwithdraw n lahat ng funds namin. 

[Motusora]

That sounds really fishy tho. Did the amount going to and from your account is huge? They might have their suspicions with the whereabouts of those funds but then again I am not sure it is ethical to suspend your account without providing you a definite reason. Though there are users that have millions in their coins.ph accounts but did not undergo such thing i.e. suspension of their account. Isn't there anything that they said aside  from asking for your identification and financial proof that you might've missed that could provide you a clue as to what it is? Have you received or sent a fund on an online betting website?

Also, I am curious whether will they give their users a chance withdraw their funds if ever their account is banned? What will they do with the money if not?

the funny part is when i was interviewed via video call in skype , their staff asked me about the transaction i made in october 2018 ,  lmao how can i remember a transaction 2 years ago ? XD
they want me to scroll on their history transaction and want me to explain where was that fund came from  LOL
so i said , it must be one of my clients in graphics services.

and yes, i can still get the remaining funds after sending a physical copy of the following :

A formal, notarized request for account termination and withdrawal of funds.
A notarized copy and certified true copy of your acceptable government-issued identification on a separate page.

[bL4nkcode]

You say that you only used coins.ph receiving from your graphic services, and it might be one of your clients paid you from a gambling platform or any websites that were mentioned on coins TOS that prohibits the use of coins, without you knowing.

That's why having another wallet is much recommended and should be used for all of your external transactions, and use only your coins.ph account for withdrawal into php.

[Theb]

If it's compromised, magpapasend lamang sila ng valid IDs for re-verification na ikaw nga talaga ang may control sa account. They don't block accounts dahil lang may change sa activity, at least from what I know sa 6 years kong paggamit sa service. If proofs are sent, the only way I see it eh baka may nasend si OP na coins towards a gambling site. Auto flag sa system ng coins.ph yun, dahil dalawa sa mga kaibigan ko na ang gumawa nyan at na-suspend din ang account nila.

dothebeats confirm ko lang sayo if yung method na pag-deposit (pagsend) ng Bitcoin to a gambling site is yung rason kung bakit na-suspend yung account mo and hindi sa pag-withdraw (receive) ng Bitcion from a gambling site sa Coins.ph wallet address mo? Kasi nakita ko yung post mo dati yung sinabi mo is dahil nag withdraw ka gamit yung Coins.ph wallet address mo. Just to clarify lang kasi it's  really bothering me to think that receiving Bitcoin galing sa address na related sa gambling site ay pwede na ma-suspend yung account mo.

Just a heads up to people out there who use the said platform, never try to withdraw bitcoins on gambling sites directly to your coins.ph account.

You say that you only used coins.ph receiving from your graphic services, and it might be one of your clients paid you from a gambling platform or any websites that were mentioned on coins TOS that prohibits the use of coins, without you knowing.

That's why having another wallet is much recommended and should be used for all of your external transactions, and use only your coins.ph account for withdrawal into php.

Nakaka-bahala isipin na if sa pag-receive/widthdraw ng funds from addresses linked sa gambling site pwede ng ma-suspend account mo, kasi if ganito way nila madaming accounts yung pwede ma-ban. What if may nakaka-alam ng Coins.ph wallet address mo and as an act of revenge or gusto ka lang lokohin nag-send sya ng Bitcoin from a gambling site? Diba hindi justifiable yung method ng ganitong pag-suspend ng account dahil technically hindi mo naman control yung mga pumpasok na transaction sayo, wala kang way to cancel it on your part lalong lalo na if di mo naman alam na may transaction ka na paparating.

[ice18]

Marami den akong nakikita sa fb na suspended daw account nila kahit wala namang mabigat na rason itong coinsph dapat naman may valid reason or kung saan dun sa tos ang na violate ng users para alam nila kung anu ba talaga ang rason hindi yung bigla nalang masuspend account ng wala kang alam mag abra ka nalang muna op mas maganda pa rate.

[Kong Hey Pakboy]

my coins ph account is 4 years old and it's verified with government issued id.
i read their TOS and i can't really find which part of it i violated ,
yet they still suspended my account without notice.

last march they locked my account from sending funds , and they require me to undergo same verification i did a year ago and it's really frustrating .
i did sent some of my financial proof ( paypal's transaction and invoices i sent to my clients in pdf format ) , i did interviews in one of their staffs and i showed her my driver's license and even my postal id.
yet they still continue on suspending my account without telling me what i really violated .

all my funds are clean, i earned them from offering graphics services.
now their staffs told me to wait until the quarantine is over then i can get the remaining funds.

After reading your complaints about coins.ph, i really don't think you have done anything wrong because as you have said all of your transactions are legitimate and you have proofs. But i really think you should continue contacting the supports and let them know you don't have any time to wait for them after quarantine because it is your rights as a user and you have funds inside your wallet that you may need while quarantine.

[Vaculin]

But you did not pass on the enhance verification?

I had the same experience about an account getting blocked, that was last year, they require me to undergo a enhance verification and of course I did comply on all the requirements, bank statement is one of the major requirements and luckily I passed the verification, now I am using my account without limitation on cash out, I guess. (I've never max out my limit yet)..

[akopjpuge]

Baka naghihigpit na din sila sa mga bitcoins na galing sa mga mixer gaya ng ginagawa ngayon ng binance. For security purposes nacdin siguro nila.

[arwin100]

Hindi naman siguro rason yung paiba-ibang ip dahil sa case ko gumagamit ako ng vpn at kadalasan iba't-ibang country ips gamit ko pero never encounter any blocking issue.

I'm not saying na yun talaga ang pinaka-dahilan pero posible na isang factor na paghinalaan na ang isang account ay compromised. Hindi natin kabisado kung paano ang flagging system ng coinsph pero let's take into consideration na suspended na siya before kaya baka under monitoring na account niya. With the slightest change sa regular activity, baka flagged na ulit.

Anyway, wala tayo magagawa kung hindi mag-speculate sa dahilan dahil hindi naman sila sasagot ng specific violation.

If it's compromised, magpapasend lamang sila ng valid IDs for re-verification na ikaw nga talaga ang may control sa account. They don't block accounts dahil lang may change sa activity, at least from what I know sa 6 years kong paggamit sa service. If proofs are sent, the only way I see it eh baka may nasend si OP na coins towards a gambling site. Auto flag sa system ng coins.ph yun, dahil dalawa sa mga kaibigan ko na ang gumawa nyan at na-suspend din ang account nila.

@Bttzed03 Yun lang di natin talaga alam kung ano ang sistema nila kung pano nila ginagawa ang investigation kasi base din sa mga kaibigan ko na block din ang mga accounts eh questionable din ang judgement ng coins sa kanila.

@dotbthebeats Yes ganun nalang ang magagawa ni OP provide the necessary details upang ma withdraw nya ang kaniyang balance, pero hindi na nya mababawi ang account nya dahil sa tingin ko lahat ata ng blinock ni coins e wala syang binalik ganun din kasi nangyari sa kaibigan ko. Pero kung custom limit lang siguro ang naiba e maagapan pa un pero ito account blocking talaga medyo malabo nato.

[sheenshane]

@OP if you have a large amount sa iyong Coins.ph account at malapit ka lang sa lugar nila pwedi mo silang puntahan sa address na ito.
"12/F The Centerpoint Building, Julia Vargas corner Garnet Road, Ortigas Center, Pasig City, Philippines"

Pero kaya nga we are on the ECQ protocol as of now at may point din yung staff nila, antayin mo nalang matapos ang ECQ but this sounds annoying for me lalo na't kakailanganin mo pa ng pera ngayon tapos hindi mo ma withdraw pera mo.

I think wala kana magawa kung hindi sundin nalang sinabi ng staff or try mo uli contact sila na willing ka mag submit any identity verification documents at need mo money kasi naka lockdown ka, maybe they will listening with you.

[blockman]

Mukhang goods naman ang proseso na pinagdaanan mo. Antayin mo nalang yung suggestion nila na after ng quarantine para makuha mo na ulit yung pondo mo. Baka malaking amount ang involved dyan sa account mo at kapag ganyan kasi laging nakukuha ang atensyon nila.
Kung goods naman ang naging interview mo at na-emphasize mo kung saan galing ang pondo mo, wala kang dapat ikabahala. No choice ka nga lang antayin mo nalang hanggang May 16.

[Kong Hey Pakboy]

‼️BEWARE‼️
‼️COINS.PH‼️

Sa lahat po nang nagbabalak sumubok sa coins.ph ,,ingat po tayo ...

Investigate COINS.PH Operations as Money Custodian
 
 
Concerned Coins.PH User started this petition to Securities and Exchange Commission
COINS.PH (Registered Company Name: BETUR INC) is a money remittance company with office address at 12/F The Centerpoint Building, Julia Vargas corner Garnet Road, Ortigas Center, Pasig City, Philippines.
COINS.PH accepts peso deposits and withdrawals, buy and sell of Bitcoin, money transfer, bills payment, mobile load purchase, and more.
THE ISSUE
COINS.PH randomly suspends any account of its depositors without any warning or notification either through email, call or text. Usually they suspend accounts if they notice several daily transactions, and sometimes, if you buy or sell Bitcoin in large amount.
COINS.PH will not give you information as to why they are suspending your account, such as suspicious activities, failed login attempts, etc.
COINS.PH compliance team will not talk to their customers by phone or in person even if you visit their office in Ortigas Center.
Their operations in their office is very suspicious: no company signage, no management personnel willing to appear in front of clients. It looks like a call center type of operations, and not a legitimate customer-oriented business similar to banks, etc.
Many of their depositors have lost their money at COINS.PH and never were reimbursed. So if you are one of the victims of COINS.PH whose account was suspended / blocked and was never reimbursed, please sign this petition to:
1. Appeal to the Central Bank of the Philippines to investigate the operations of their Ortigas Office if they work according to what a money remittance / changer should operate. And if their findings will prove they have violated the law, it is to the prerogative of CBP / BSP to cancel / revoke their license to accept deposits or exchange cryptocurrency.
2. Be investigated by the Securities and Exchange Commission as a foreign-owned company operating in the Philippines and for their illegal freezing of its depositors money.
3. Be investigated by the Pasig City Mayor's office if they have proper business permits to operate in Ortigas Center as money changer / remittance company.
4. Oblige them to refund all depositors whose accounts were frozen without any valid and lawful reason.
So if you are like me, who lost a lot when I funded my account to buy Bitcoin, then got suspended for no reason until Bitcoin price went down; or if you lost money from COINS.PH without getting refund, please sign this petition now so that the SEC will have enough reason to investigate COINS.PH
If we do not act now, I am very sure they will continue to suspend more accounts and cause a lot of frustrated users. This will also inform those who are thinking of using COINS.PH and help to spare them from this frustrating experience.
COINS.PH STATEMENT
"While you are here, please take a moment to review our Acceptable Use Policy, as this will help ensure you are aware of what constitutes prohibited uses of a Coins.ph account. Prohibited uses include: 
•         Investment Schemes: support of pyramid schemes, paluwagans, ponzi schemes, network marketing, unlicensed investment vehicles, deceptive charity schemes, referral marketing programs or multi-level marketing programs;
•         Fraud: provision of any false, deceptive, inaccurate or misleading information to Coins, Coins users, or other third parties;
•         Gambling: Online gambling, lotteries, casinos and informal gambling, gaming operations, sports betting, and other games of chance and forms of speculation;
Please note that Coins.ph reserves the right to terminate accounts that violate our Acceptable Use Policy, or accounts that in any way are used for prohibited activities."
OUR RESPONSE
While it is true that a lot of network marketers use COINS.PH for sending payments into their individual MLM businesses (legit or ponzi), that doesn't give them AUTHORITATIVE JUDGMENT to suspend any account that they "think" to be violating their policy. Because of the nature of Bitcoin transactions where sender and recipient addresses are untraceable and unidentifiable, they can't claim an incoming or outgoing transaction to violate their policy or not -- whether they were used for network marketing or legit purposes, such as, Bitcoin trading and mining.
Therefore they can't suspend any account whatsoever without first proving it violated their policy, and without first informing account holders of any suspicious activity in their accounts, only because they "feel like suspending it". Even banks never suspend their depositors account without first legal basis to do so.
If you are using COINS.PH to transact, you can still do so but I highly suggest DO NOT STORE YOUR MONEY / BTC AT COINS.PH because they are not a bank that can protect your deposit (and are not insured by PDIC). COINS.PH is not a secure wallet to store BTC.

Pagkatapos ko basahin ang topic patungkol sa biglaang suspension ng account sa Coins.ph, nagkaroon rin ako ng pangamba at takot sa paggamit ng Coins.ph dahil kadalasan sa Coins.ph wallet din ako nagstostore ng aking funds at nagrereceive ng payment mula sa aking mga kaibigan at kamag-anak kapag manghihiram sila ng pera. Kaya totoo nga ang balita patungkol sa biglaang pagsususpend ng account sa Coins.ph without informing their users. Maaari nilang isuspend ang accounts sa Coins.ph kapag may nakita silang paglabag o unusual ang pagreceive ng transaction. Pero ayon sa mga comments o sa iba pang naka-experience ng biglaang pagsuspend ng account sa Coins.ph ay wala naman daw silang nalabag na naayon sa kanilang USERS AGREEMENT AND POLICY, kaya posibleng hindi tama ang ginagawa ng kanilang supports sa biglaang pagsuspend ng mga accounts nila dahil wala namang sapat na ebidensiya o rason ang kaya nilang ibigay upang magsuspend sila ng account.


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