There was the Coinbase BCH launch to draw on which was an absolute shitshow.
Exactly. They quite blatantly froze their exchange and stopped customers from trading so they themselves could make some nice profit first before dumping the losses on their users. It isn't exactly inconceivable that they would do pretty much the same thing during big price movements. The fact is this is now a recurring theme with Coinbase - literally every time the price moves by more than a few hundred dollars quickly, they crash. You would think a company with revenues of over $2 billion would be able to fix a simple server overload.
Still, this is what you sign up for when you use centralized exchanges. You don't own the coins you store on a centralized exchange. The exchange owns them, and they grant you access to them. If the exchange says "you can't access them right now", then there is nothing you can do about it.
I am sure that they don't want to see their customer disappointed with that experience.
You are kidding yourself if you think Coinbase care
at all about customer satisfaction. They care about you giving them your money. That's all.
Coinbase has been a great exchange that has proven to be secured and customer centric over the years
"Customer centric"? Lol. They sold customers' data to third parties without their knowledge.