Bitmex Warning: Withdrawals suspended. Banned from Chat. Over 100 Bitcoins stuck

[jonpo]

This Topis is locked, please follow this: https://bitcointalk.org/index.php?topic=5252694


Dear Bitcointalk Community,

following warning for all Bitmex users. My Bitcoins withdrawals are cancelled and suspended and I am banned from the Chat since Monday without any reason given from Bitmex so far.

Bitmex Support is not responding so far beside one guy I reached out in the Russian Telegram Chat just writing to wait for someone else responding me.

So beside writing a support ticket,
- I wrote an e-mail to support@bitmex.com
- I called the phone number: 001-800-517-3111 which appears on google when searching for Bitmex, 3 times without someone responding.
- I tried to reach staff Members directly on IRC, Telegram, Twitter without anyone responding.

The situation is very stressful for me as I don´t have access to my Bitcoins since Monday and I don´t know how to solve this issue as Bitmex is not very responsible.

https://imgur.com/QlxuBR3 Monday withdrawals cancelled

https://imgur.com/TzxhHSU Further withdrawals disabled

https://imgur.com/qNbyaHT Banned from Chat

https://imgur.com/t1bt6lD - Ticket 381087

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[Jawhead999]

AFAIK, I have seen multiple accusations against this shady exchange... and it's not good to use Bitmex anymore. I think you have done so many ways to contact their support and I don't know what should you do next unless wait their support center to fix your issue. The owner/developer of BitMEXdotcom in this forum is not active again since September 01, 2016

[jonpo]

I just got a reply from them. Would have appreciated it to receive a support answer without posting about my story here on Bitcointalk and other channels.

So my withdrawals are suspended because of "we are conducting an internal investigation of your account in accordance with Clause 1.8 of our Terms of Service (the “Terms’)"

I replied and send them my phone number to contact me directly to clear out any questions.

Attached the screenshot of the newest conversation.

https://imgur.com/2usLBT1

[hugeblack]

I replied and send them my phone number to contact me directly to clear out any questions.
Attached the screenshot of the newest conversation.
https://imgur.com/2usLBT1

According to the provisions of the same article, I quote the following part:

During the investigation stage you will not be able to make deposits or withdrawals to your account nor will you be able to trade. At the end of the investigation we may, at our own discretion, decide to close your account for which we are not required to provide you with any reasons for the same.

Source ---> https://www.bitmex.com/app/terms

It seems that the result of the investigation will end either by closing your account or allowing you to trade again, but they did not talk about confiscating the money or preventing you from accessing it.

You should check your balance so that you do not end up with a zero balance or lose your money.

[jonpo]

From the conversation:
"Clause 1.8 of the Terms provides that we may freeze your account in the event that we suspect or have reason to believe you are engaged in suspicious trading or other activity or have breached any of the warranties under the Terms or any other provisions of the Terms. In accordance with the Terms, we have implemented a ban on withdrawals from your account (i.e. a partial freeze), and we reserve our right to take any further restrictive action we deem appropriate in relation to the account."

That sounds like they might do whatever they "deem appropriate".

Will keep posting here.

[gentlemand]

Make some noise on Reddit. That often pokes companies into some sort of response. I get the feeling that Bitmex are unfeeling psychopaths though so may brush it off. Very few of them pay much attention to here.

I'd try r/bitcoin. They love giving evil crypto companies a hard time. But don't give out any ticket numbers or info about yourself at all. I'd remove the one you've posted just in case.

[jonpo]

Dear gentlemand. Thank you for your advice. Yes I am already preparing to make some more noise. But still I would like to give Bitmex some more time to solve this issue. But the way how they just cancelled and suspended my withdrawals without any notification and just responding after making some noise on their reddit, is worrisome. Bitmex is a hugh company and should act appropriately.

[gentlemand]

Bitmex is a hugh company and should act appropriately.

They may be large and rich but that doesn't mean they're legitimate or moral. Their outages seem to always end up with them magically taking your money. No one regulates them as far as I know. They do what the hell they want. 

[Boombl4]

Let me give you a quick story we had with the OP.
His topic says 100btc locked but in telegram he said there is 600btc locked.
So I offered him to unlock his account by my method which is unknown for him.
I never ask for strict offer but he offered me 90btc.
So far so good.
I explain him that he don't know me and he should not trust my word same as I don't know him and I don't trust his 90btc offer for that and we need to use escrow.
I repeat 3 time that I don't need a single cent upfront but only after and when he get unlocked off his account.
Soon as I mention "escrow" he called me scammer and that he have no time for "that"  ( he don't have turning back his 600btc and being legit to put his offer for the unlocking service in escrow?).
I consider the OP as fraudster/scammer or that's just a setup story...
I mean... Which legit guy would refuse to unlock his 600btc without paying even 1 cent upfront but put his offer for the service in escrow so he can't lie and run away soon as his account get unlocked?
I can post public the telegram conversation with the guy if there is any doubts in my words...

[jonpo]

I wrote "over" 100 Bitcoin stuck. So yes its actually 600 Bitcoins.
And I am not willing to pay Bitcoins into a Escrow for a "hidden method" to somehow get my Bitcoins released in 72 hours.
Laterwards he will try to cheat me saying he helped me although doing nothing. So here again if you manage to help me get the Bitcoins in 72 hours through your magical, secret way I am willing to pay you 15%, so its 90 Bitcoins. And 72 hours means in 72 hours and not in 3 month when I have managed to get them out myself somehow with a lawyer.

[gentlemand]

So I offered him to unlock his account by my method which is unknown for him.

No offence but unless you could prove you're sleeping with Arthur Hayes I would assume there was a catch somewhere along the line too. There is no way anyone who isn't working there will be able to unlock anything. It's 100% under their control.

[Boombl4]

I wrote "over" 100 Bitcoin stuck. So yes its actually 600 Bitcoins.
And I am not willing to pay Bitcoins into a Escrow for a "hidden method" to somehow get my Bitcoins released in 72 hours.
Laterwards he will try to cheat me saying he helped me although doing nothing. So here again if you manage to help me get the Bitcoins in 72 hours through your magical, secret way I am willing to pay you 15%, so its 90 Bitcoins. And 72 hours means in 72 hours and not in 3 month when I have managed to get them out myself somehow with a lawyer.

Bitcointalk escrow's are doing services since 7+ years and they are the most reliable you can find anywhere.
If the method was not "hidden" you won't need me and you won't need to pay any cent.
Don't tell me you expect me to believe your word that you will pay me just like that 90btc?
Be real... Same as you don't believe I will manage to make your account unlocked without requesting any private information from you or ask you anything upfront, by the same way I don't believe you either.
Not sure how "laterwards" I will try to cheat you consider I won't have access to anything yours and I ask you how I was going to "cheat" you consider we are going to use high trusted and reliable bitcointalk escrow but seems like you ignored me
For me, everyone who refuse to use escrow is a scammer, and the funny part is that I think you are scammer but also calling me a scammer...
There is no "magical" way but a "secret" way for sure I can do that.
And if you think anyone around, me or anyone will trust your word which means nothing, you are totally wrong.
There is escrows here for a reason, and believe me, not me, or anyone in the world can scam you with them.
Before calling randomly bad names or trash talking for no reason, you should better educate yourself instead of making  yourself look like a scammer or a fool ( or maybe both ).
And yeah, my offer still stands next few hours.
I can manage to unlock your account without need of any private information off you and you can pay me AFTER your account get locked.
But if you think I will trust your word Mr.No one, you are totally wrong. Also if yo think ANYONE will trust your word without security (escrow) you are absolutely nuts.

[Boombl4]

So I offered him to unlock his account by my method which is unknown for him.

No offence but unless you could prove you're sleeping with Arthur Hayes I would assume there was a catch somewhere along the line too. There is no way anyone who isn't working there will be able to unlock anything. It's 100% under their control.

I am not sleeping with Arthur for sure But same as almost every single exchange, bitmex have their weakness and ways to get people account unlocked really simple and easy.
By really simple I mean it will take me less than 72 hours even to make this guy account unlocked.
And consider I don't want 1 cent upfront and telling him to put his offer for the service in escrow, where is the tricky part?
Seems like he never used escrow before and tried to tell me that I will setup some story to the escrow to manage those bitcoins to be released before the service is done.
But everyone around knows that not a single bitcointalk escrow will release even 1 cent to me without confirmation from him and also proof that my service is done from me.
So the interesting part here is why someone who have 600btc in hold is not willing to pay to get unlocked, and why he is getting mad after hearing the word "escrow"?

Edit: It is natural to not trust some random guy word that he would pay me 90btc to unlock his account, same as he don't trust me I can help him to get unlocked.
The most normal thing is to use escrow so no one can do anything wrong right?

[Lucius]

It is natural to not trust some random guy word that he would pay me 90btc to unlock his account, same as he don't trust me I can help him to get unlocked.
The most normal thing is to use escrow so no one can do anything wrong right?

The thing is actually very simple, if we start from the assumption that the OP has more than 100 BTC (supposedly 600 BTC) currently locked to the exchange and that you offer to help him solve the problem within 72 hours provided he sends the fee to escrow. The question is how the OP will pay 90 BTC to escrow if his funds are frozen and that's all he has?

The second question refers to why the offer is only valid "next few hours", and how it is possible to unlock (mediate in unlocking the account) without knowing any information about that account owner?

And yeah, my offer still stands next few hours.
I can manage to unlock your account without need of any private information off you and you can pay me AFTER your account get locked.

[Boombl4]

It is natural to not trust some random guy word that he would pay me 90btc to unlock his account, same as he don't trust me I can help him to get unlocked.
The most normal thing is to use escrow so no one can do anything wrong right?

The thing is actually very simple, if we start from the assumption that the OP has more than 100 BTC (supposedly 600 BTC) currently locked to the exchange and that you offer to help him solve the problem within 72 hours provided he sends the fee to escrow. The question is how the OP will pay 90 BTC to escrow if his funds are frozen and that's all he has?

The second question refers to why the offer is only valid "next few hours", and how it is possible to unlock (mediate in unlocking the account) without knowing any information about that account owner?

And yeah, my offer still stands next few hours.
I can manage to unlock your account without need of any private information off you and you can pay me AFTER your account get locked.

It is valid only for next few hours because I don't have even minutes to waste with timewasters/scammers/liars.
The deposit should be his problem not mine.

[logfiles]

The second question refers to why the offer is only valid "next few hours", and how it is possible to unlock (mediate in unlocking the account) without knowing any information about that account owner?

Or maybe Boombl4 is probably trying to use the 72 hour time to his own advantage and fool OP into believing that he did something to unlock OP's account. I have seen cases when People's accounts get suspended and then get unlocked after 72 hours after investigations.

So, he would get the 90 BTC without actually doing anything.

That's why he's saying offer is only Valid in the next few hours... because he knows that time is running out and OP's account could be unlocked anytime, if all goes well

[Boombl4]

The second question refers to why the offer is only valid "next few hours", and how it is possible to unlock (mediate in unlocking the account) without knowing any information about that account owner?

Or maybe Boombl4 is probably trying to use the 72 hour time to his own advantage and fool OP into believing that he did something to unlock OP's account. I have seen cases when People's accounts get suspended and then get unlocked after 72 hours after investigations.

So, he would get the 90 BTC without actually doing anything.

That's why he's saying offer is only Valid in the next few hours... because he knows that time is running out and OP's account could be unlocked anytime, if all goes well

Or maybe you should stop looking to everyone around as they will do something wrong.
I will not get 90btc because he don't have them in first place.
In second place, I will not get them because he won't use escrow for obvious reasons (time waster, liar, scammer).
And in last place, dude, he won't get unlocked even in 1 month just follow out the topic.
Lets use, minerjones, darkstar_ or any reputable escrow from the forum and give me 72 hours from any day you want and lets see the result of how me doing nothing

[Lucius]

It is valid only for next few hours because I don't have even minutes to waste with timewasters/scammers/liars.
The deposit should be his problem not mine.

You are not wasting any time, you have the conditions and if they are met it is up to you to do what you claim you can. If there is any chance that you will earn 90 BTC in 72 hours, I would personally spend a lot more time and effort for such a reward.

I don't want to go into the methods by which you claim that you can unblock an account in 72 hours, but if you have such abilities it might not be bad to give one vouch to the community by solving this case (of course if the OPs agree). That would very likely bring you new customers in the future.

[jonpo]

Boombl4 is a scammer and want to take advantage of my situation. From the personal chat with him it was obviously he was trying to manipulate me using deceit tactics. Some sort of a sociopath.
Unfortunately I can´t delete his posting here. Do someone know how to get rid of him? Or do I have to start a new thread with activated permissions to remove postings ?

[gentlemand]

You can report the posts to the moderator on the bottom right and add your reason why you're reporting it. Whether they'll bother or give any type of shit is another matter. If you think they're dodgy maybe living it where it is will help others.