That would be the best warranty support around. I would believe it as long as you keep all the chat logs and emails to prove it. Mostly because as you said there is conflicting information out there.
I'm guessing the US repair is hmtech. Great guys to work with.
Them paying shipping both ways is huge, not to mention letting you attempt a repair first time around. Might consider buying something now lol.
Yeah hmtech told me they have a repair contract with whatsminer.
They got 2 m20s psu's out to me asap.
They are in North Carolina. I am in New Jersey.
I get very fast turnaround with them.
Most Likley I will Be getting some more whatsminers but I may wait till fall.