Ledger Nano S genuine check fail on Linux Mint

[twojstary147]

Hi All

I was trying to set up Ledger Nano S on Linux Mint 19.3 and I'm stuck on genuine check.
Ledger Live shows me notification:

Oops, couldn’t connect to device
Device detected but connection failed

I tried all three USB ports in my Acer Aspire F15.
Any ideas how to fix it?
Thanks in advance!

[Rath_]

Try adding the udev rules and reconnecting your Ledger after you have done that.

wget -q -O - https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh | sudo bash

If it doesn't work, follow the troubleshooting steps from this page under 'Linux' tab.

[bob123]

It didn't really fail the genuine check.
Since it couldn't connect to the device, it shows non-genuine (weird message which can cause confusion).

I suppose, just as BitCryptex mentioned, that your user does not have the necessary privileges to access the device.
So adding the udev rules will fix it:

Try adding the udev rules and reconnecting your Ledger after you have done that.

wget -q -O - https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh | sudo bash

[twojstary147]

Ok it worked. Thanks heaps!

I tried adding udev rules before but made a stupid mistake in the command and I didn't notice it failed