Have you ever made a deposit and haven't received it in your account?

[abulmarka]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

[yhiaali3]

In fact, this is a very rare occurrence, but it is possible. This can happen when fees are low. As a result of the many transfers, congestion occurs in the network. Usually, miners take transactions whose fees are higher at first, so if the transaction fees are low, they may remain stuck in the network for a long time. In this case, you should use the Accelerators service such as:
https://pool.viabtc.com/tools/txaccelerator/
https://pushtx.btc.com/
http://confirmtx.com/

[Ann Impas]

This can happen but it is unlikely. Unless you have placed the wrong address. It also depends on how much Gwei or Gas you use for the transaction. If you use the lowest amount of Gwei it's possible that the transaction will fail and when that happens it the tokens usually goes back to your wallet. But there are some cases that the transaction will come through after a few hours.

[cosmofly]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

I have never been in such a situation because I am very careful in filling out wallet information. But I also know a lot of cases of money being locked in exchanges. If you can not withdraw, it is certainly due to the exchange system, maybe due to too many withdrawals at the same time so it is lag and error occurs. Worse case is that the CEO of exchange is a fraud and he has imprisoned all your money. That's why we should only trade in big exchanges like Binance, Huobi and Okex.

[Vitalicus]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

I have never been in such a situation because I am very careful in filling out wallet information. But I also know a lot of cases of money being locked in exchanges. If you can not withdraw, it is certainly due to the exchange system, maybe due to too many withdrawals at the same time so it is lag and error occurs. Worse case is that the CEO of exchange is a fraud and he has imprisoned all your money. That's why we should only trade in big exchanges like Binance, Huobi and Okex.

Agree! Sometime shit happens like this. Be careful when filling out the information of your wallet is the best way you can do to avoid wrong address! Furthermore, the situation may happen because of the high withdrawing volume. Just wait a few days and then email the customer service team to ask if you still can't receive the money!

[sheenshane]

There're are too many factors that might the reason why you didn't receive your Bitcoin or other cryptos from the exchange platform you used.
Yes, I'd experienced this several times, I contacted the team and ask them or see the further announcement of the exchange if there is maintenance activity.

You can do this advice if you still didn't receive it yet.

• Check your history on the exchange you used if you can trace the transaction history
• Contact the support team and ask what happen
• Read the TOS if how many hours it should be confirmed
• Wait at least 24 hours if there's no respond yet
• Re-check the address you've used and just make it sure that is correct
• Re-check the exchange platform you used and make it sure that isn't phishing site

This commonly happens if the exchange you used is something that has shady activity. Occasionally, the transactions aren't accepted by the rest of the network and probably are never considered to be confirmed.

[spike420211]

A similar situation happened to me, it was not connected exclusively with the fact that the BTC network was busy, and the commission set by me was not enough for quick confirmation by the network.
In the end, I found a lot of information on how to speed up this process, but decided not to rush and wait. The transaction was confirmed a day later and the funds successfully came to my account.

[Yaunfitda]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

The only possible reason is that if the fee is very low. Check the blockchain of the coin and see how it goes. You didn't mention the exchange though, maybe you use some shady exchange and there are also the possibility that it may pull a exit scam. But as experiencing it, never, because I used top tier exchanges only.

[joniboini]

To prevent something like this, make sure you use a reputable exchange, at least with a tx id displayed when they send your transaction so you can complains later if something went wrong. If you use an exchange which doesn't display or give you such thing, and they don't want to give it when you ask on support chat, there's a high chance they're scamming you.

On the other hand, there can be a case where the 2nd exchange that you use is the one who pull a scam, or just plain terrible. I know some exchanges that behave like this. You need to contact support just to make your balance refreshed every single time. They're simply a pain in the ass to deal with.

[Yatsan]

If the exchange is not scam or the destination wallet is not a scam too then, I think there's a few reason why you will not receive your coin.

• The wallet address is wrong
• The fee is too low and will takes days or even months to receive
• The network is just traffic

I just want to share my experience regarding no.1. I put the wrong tag on the address but I still recover it using the support. So if any of you will put the wrong tag on transferring a coin (for example XRP) don't worry! you can still recover it as long as the exchange is legit and the exchange support is cooperating

[sujonali1819]

One time I faced a situation like this. I mean I withdrew the BTC and I received it to my wallet lately with the help of the mining pool. Maybe it was the viabtc pool. It's a very rare time when bitcoin remains in the network. and the problem might be solved lately and it has a little risk. But when you will be a victim of scam exchange, the risk is more and you can be lost your money. 

[so98nn]

What others stated above is fair enough to know that BTC transaction might get delayed, take too much long due low fees etc. but it will never happen that BTC never ended up in the final destination address.

There were hundred thousands of transactions those were pending for more than 5-6 days in the late 2017 when transaction acceleration came into boom.

That was the longest delay I had experience myself. But it finally got into my wallet.

Reference Here:
Bitcoin Network Reaches a Record 150,000 Unconfirmed Transactions

This was the time when people almost thought that nobody will ever get their bitcoins back again. Close case to what you talking.

[GreatArkansas]

There're are too many factors that might the reason why you didn't receive your Bitcoin or other cryptos from the exchange platform you used.
Yes, I'd experienced this several times, I contacted the team and ask them or see the further announcement of the exchange if there is maintenance activity.
(....)

+1 on this. If you understand and already it's on the network, you can do is to wait, unless the exchange you use to withdraw will bump the fee or accelerate the transaction. So if ever you want some answers, the first you should contact here is the exchange itself.

Some exchanges now are doing the batch transactions, like there are/is specific time they process withdrawals in a batch transaction. Depends on an exchange, make sure you should know this before withdrawing in some exchange so you will not worry.

[LbtalkL]

That is a common issue it happens sometimes, I experience that on a particular exchange before my deposit does not go through, the best thing to do is contact and email the exchange support. In my case, it happens because at the time of my deposit they are having unplanned maintenance, so that is the reason of the delay in the transaction. Also, there are so many cases that cause a delay either withdrawal or deposit sometimes a clogged on the network on a certain blockchain. I suggest if you are doing arbitration between exchanges better use fast blockchain, like USDT that are base on ETH or TRX, not Omni it is slow. BNB, XLM is fast too, that is what I do when I do transfer from one exchange to another.

[taufik123]

As long as I am familiar with bitcoin and this forum I have never experienced that problem. But some of my friends have experienced it, and there are those who managed to complete the transaction process smoothly, but there are also those who until now have not received anything in their account.

Problems on the exchange network may be the main problem or can be related to transaction costs that are too low and transactions cannot be processed, so wait a long time to be able to process it or it can fail.

If the exchange you use is an exchange scam and gets a bad reputation, then don't expect you to accept the deposit you have made.

I am always careful when choosing Exchange, I do a lot of research to ensure that the exchange is safe. Use the help feature on the exchange if there is an error on their network.

[Quidat]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

Depends on several factors;

•Legitimacy of the exchange
•Network congestion

These are things which i do saw that can really affect into these kind of transaction and as said by other members here which
you should at least wait for 24 hours and if every hasnt been credited yet then thats the time to reach out support.

[Becky666]

This happened to me sometimes when I intended to sell some of my ethereum coins from Blockchain wallet to Binance exchange. This transaction stayed over a week on the network before I tendered the issue to a friend, he helped me to accelerate the transaction and few hours I got the ethereum coins into my wallet. This is cause by low transaction fee or network congesture and can be accelerated for faster delivery, you can seek for help on service section.

[bitgolden]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

It is possible. About what currency you are talking about? Bitcoins? Also, what are the exchanges you are using? Why not you add these specific things here so that people will try to help you exactly? I understand that you are talking about bitcoin as you are able to see on network, it may take time to get confirmation and after the required confirmation, it will be appearing on your account of your second exchange.

Hope you are aware of what is confirmation in bitcoin transactions.
You may check your deposit history on your second account for reflecting the deposit you are worrying about.
You must learn about the practices of your second exchange on required confirmation on different cryptocurrencies. Typically exchanges may get your deposited completed after 3 to 6 confirmations. For every services that you are going to use with cryptos, make sure about their policy on required confirmation before depositing with them.

[Shallow]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

Yes it is possible but also depends on the type of coin you sent. I think this issue also occurs in exchanges because I remembered having such issue; I made a transaction which was successful from my end, arrived in the exchange wallet but wasn't reflecting on my personal account. After waiting for a while and it wasn't successful I had to send a message to the support with enough proofs and it was rectified. So depending on the type of transaction you did, if it's in exchanges then contact the exchange with all proofs and it will be solved, unless it is a scam exchange.
Also, low transaction fee on Ethereum or Bitcoin can still cause a delay, thus you need to accelerate the transaction in the case of Bitcoin, OR resend the transaction from another mobile wallet (maybe trust wallet) in the case of Ethereum.

[mersal]

Have you ever deposited a currency in one of the sites or exchanges and did not receive the currency in your account.  I means that the withdrawal was already done in your first account but did not reach your second account on the other exchange and remained on the network. Is this possible? What can be done?

It happens with my coinbase account too often but it was just due to the bug, soon the balance will get reflected once I close the app or just after an hour later.So it is not possible for your transaction to remain on the network once it was completed unless you deposited into a fake exchange or wallet.