Yes I have tried to restore it on Electrum correctly and its not working. funds are gone. 7 days ago contact and no response.
Re-read this FYI from my reply to your post in that thread:
FYI: If the selected wallet actually have a balance, the error will show as "Not enough funds. Use maximum" instead of "Insufficient funds".
Visual Aid:
> | From a wallet with insufficient balance ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FUmVr1AJ.png&t=665&c=PEzf6JKAilnmZA) | | | From a wallet without balance ![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fi.imgur.com%2FGFg0Qf6.png&t=665&c=g-blow179xlizA) |
In your screenshot, you're getting "
Insufficient funds" which could mean that the selected wallet is actually empty.
Moreover, if it's the fee that's making the amount insufficient, it will also display: "
Not enough funds. Use maximum".
If there's previously a balance in your account, you might wanna check the other ways of getting hacked like compromised backup phrase (
seed phrase), private key(s) etc.
It is still displaying balance because either your browser's cache haven't updated or it's an error in their database.
But surely, "
no response" is a sign of bad service (
not to mention the numerous issues),
I would not recommend that wallet for keeping large amount of crypto.