debit transaction, got me to zero on my wallet

[pizi]

hi everyone,

i don't know if i post at the right place... but i try if you know where to post better, tell me where i'll do it right away, thx.

i'm in big trouble:
i had a problem yesterday wth my wallet:
my balance was +0.002305 and at 2.39pm there's been a debit transaction of 0.002305 exactly who sent me to zero
same prob today:
i credited my wallet of 0.00433 at 5.36 pm and the same debit operation of the exact amount of my positive balance happened at 8.12pm which sent me again to zero

then i created a new wallet an credited it of 0.00577379 at 3.15am. right now (4.03am) my balance is that positive but i can't make any payment or transfer, when i try a windows opens sayin my funds are not enough...

did it already happen to anybody?
what do you think it can be?
what do you think i gotta do?

telle me if i gotta post somewhere else.

ido you know if there is anybody or a mail i'd better send this explanation?

thx  a lot for your help, caus' i really help, i need explanation and i'd need tu get my money back...

[philipma1957]

first off wrong section

here is correct section

 https://bitcointalk.org/index.php?board=4.0


second. you gave no worthwhile info.


what kind of a wallet are you using?

the amount of coin is not helpful to find out what happened.

the type of wallet you made is helpful.

there are many types.

bitcoin core is one type

blockchain.com is a different type


trezor is another type


all of the above can work with bitcoin.

[BitMaxz]

There's a possibility that you are using a fake or phishing wallet, or you might be sending it wrong.

Much better, add some info like TXID(Transaction ID) and BTC address of your wallet. So that we can check if you Bitcoin still there or just take a screenshot if it's ok for you to make this public?

About moving this topic you can use the "move topic" at the bottom left of this page.
Look at this image below.



And I think it should be on Beginners & Help or the philipma1957 suggestion above.

[NeuroticFish]

Also it would be interesting to know if OP is the one who made the wallet and where he keeps the backup of the private keys if any.
At the first glance I could assume (but I could also be wrong) that somebody else also has access to the private keys of that wallet and as soon as any funds get there the other person moves them away to his own wallet.

[Charles-Tim]

did it already happen to anybody?
what do you think it can be?
what do you think i gotta do?

Before what happened can be possible though if, you need to provide detailed information about your wallet as some of the ranked members has said, if you do not really understand, let me break it down for you in a simple rewordings:

1. Which wallet did you use to make the transactions?
2. Did you downloaded the same wallet?
3. Did you format your computer or phone before downloading another wallet?
4. Are you even mindful of to preventions which will make your wallet to be hacked?
5. Where did you back up your private keys and seed phrase?

You need to answer these before you can be answered.

[mocacinno]

--snip--

At the first glance I could assume (but I could also be wrong) that somebody else also has access to the private keys of that wallet and as soon as any funds get there the other person moves them away to his own wallet.

There's a possibility that you are using a fake or phishing wallet,
--snip--

Without any other information from the OP, this ^^^ would be my gut feeling aswell.

OP: stop funding your wallet, stop creating new wallets on the same device... Don't keep repeating the same mistake and losing funds in the process.

I'd probably advice you to do a proper airgapped setup, properly create a paper wallet or buy a hardware wallet and move all your funds to said wallet ASAP. When creating an airgapped wallet, paper wallet or hardware wallet DO NOT save copy's of your seed, encryption password, (encrypted) private keys on ANY online device. Backups should be kept OFFLINE (on paper, or on any kind of medium that will never touch an online machine after storing the backup of the seed, password, key(s))

Once your funds are safe, you can start tracking down what went wrong:

• malware
• fake wallet version
• phising
• a simple mistake
• somebody having access to your seed, password, key(s)
• using an online wallet or an exchange wallet

If it has ANYTHING to do with malware or fake wallet versions, i'd even go as far as recomanding scratching your OS and starting over... (do make sure your funds are safe in a decent wallet first).

Before you start panicking: at this point, a simple mistake is still possible (for example, a lot of newbies get confused about change addresses, or use centralised custodial wallets and are confused when their funds moves)