I'm still wondering why people are still joining less popular or even unknown crypto exchanges in the web when they always have the choice to trade in reputable ones. It's like inviting yourselves to a scam waiting to happen. It's really not worth your money to try out new exchanges first since you know that there is a lot of history on less reputable exchanges locking out accounts or freezing their money for unknowing reasons. Also did their support contacted you already? If so what was the reason they prohibited your account from withdrawing?
Yeah, because such exchange often turns out to be scam or shady, many of this unpopular exchange are not to be trusted, you will discover that their customer service is active the way it should, so even if you encounter any problem while using the exchange, there is hardly any help that will come your way, they just use the exchange as a trap for innocent people,
It is better to be mindful of the exchange we use especially if they are hardly known by the crypto community.