So apparently the exchange scammed this dude for his 0.02 BTC? That's some next-level desperation right there. But what boggles me more is that how do these people even find these random came-out-of-nowehere exchanges in the first place? I always even think twice when depositing coins to freakin Binance, and yet these people deposit money to random exchanges like they can do a cashback à la PayPal.
According to that article that OP linked, he got some shitcoins via bounty campaign, and naturally, those tokens got listed on Lukki exchange. He managed to sell some (0.02 BTC worth) , tried to withdraw and as its usually the case with those dodgy and unknown exchanges, he failed to do that.
I would say classic shit exchange story.
@Vimukkthi Vithanage
You might wanna properly explain your case in the first post and not just share the article, in case you want to raise the flag against creator of Lukki announcement thread.