ProBit exchange and their poor support system.

[fullhdpixel]

I am about to make use of probit exchange (for trading one particular altcoin) and when I am looking for any topics on them, I luckily found this one.

I have resolved my issue through the help of telegram admin.If it can be only solve with the help of telegram what is the benefit of opening support system?

This is what I do face on most crypto services which are in my understanding not run by professional team but individual people like you and myself. So, they even do not know how to enable alters when some one raise a ticket for an issue. Only when we contact them in other means, they will come to know about them. (I have seen people who never find how many PMs in this forum they are having unread until someone notify them about it ).

moreover, some companies, due to Covid-19, has been less active.

Yeah, this is what another primary reason, we must consider. Because, most people are now into work from home and they may not be fully focused on all usual routines due to different work environment.

1. I guess title of this topic should be edited to reflect the latest status of the issue of OP.
2. Exchanges sub could more more appropriate board for this topic.

[piebeyb]

do you move your funds from MXC to PROBIT, just to arbitrate, I often hear mistakes such as beginners, lack of knowledge about tokens and coins, usually in exchanges there is always a box to fill in the MEMO when you want to make a withdrawal right under the wallet address , if you only send to a regular wallet address or a personal wallet address you don't have to enter a MEMO, but if you want to send to an exchange, usually a deposit and MEMO address is provided, I'm afraid your problem can't be solved, from some cases usually lost money is non-refundable

[Emitdama]

No matter how good an exchange may seem to be, if they don’t have a customer support team that’s very responsive, then it wouldn’t make any sense.

There are times you might run into problems with their platform and you will be in need of support to solve the problems, since the support is not there, there will not be a means to solve those problems, because you don’t have access to correct those problems. I have seen exchanges that seem good to me, but along the line I discovered that their support team are not ready to assist me when I need them, maybe because they have too many customers or something, I just leave and look for a better one.

[Lanatsa]

No matter how good an exchange may seem to be, if they don’t have a customer support team that’s very responsive, then it wouldn’t make any sense.

There are times you might run into problems with their platform and you will be in need of support to solve the problems, since the support is not there, there will not be a means to solve those problems, because you don’t have access to correct those problems. I have seen exchanges that seem good to me, but along the line I discovered that their support team are not ready to assist me when I need them, maybe because they have too many customers or something, I just leave and look for a better one.

Support system is one of the most important components of a certain platform or business.Its just dumb that there would be such thing that do exist because sooner or later, there would be problems on w
where the site will able to experience on.

Having no support nor very slow responding one will really be not good in the site which this one will really give out bad impressions into its users or simply means that it isnt really that having that
good support system.

Its one of the criterias that ive been considering when choosing up and its really good when they have very active and much responsive.