Funds frozen at sportsbet.io

[vityambos]

Hello!

I was looking for a betting site which will be looking good and offering interesting promotions and decided to stop at sportsbet.io. On July 20th I registered, and decided to upload my documents right away. I always do such if possible because I have nothing to hide, so why not? sportsbet.io successfully approved my documents, but I started playing a few days later.
I deposited about 250 EUR with my card to start off and I bet on table tennis. The odds were about 3, but while the bet was processing and PRICEBOOST was applying, the odds raised to 3.74. All in all, the player I bet won, I felt satisfied and I requested a withdrawal of about 450 EUR, which was successfully approved.
The next day I decided that I don't want to hold my money in sportsbet.io because I was going to travel a little so I wouldn't have an opportunity to place bets. I requested an another withdrawal, but this time it got declined. Such a surprise!

Ok, I sent an email as requested and they told me to verify my documents at veriff. Veriff doesn't accept Russian passport, because I tried 4 times and always got the message like "use another document". I mean I uploaded my passport, moved my head, everything was good, but after 10 minutes if I check the link, it says that it wouldn't accept the passport.

Sportsbet said nothing to such problems with veriff and blamed me for multi accounting, naming several accounts: glebasta, one1two2lowflo, natalya783, leeom.

Maybe you guys know something about these accounts? I saw similar topics on the forum.

After all, sportsbet.io said that my KYC wasn't successful and they froze the funds left, because I already made a withdrawal of sum exceeding my initial deposit.

And now think again: surely they have an automated system which checks all the withdrawals, and my first was approved, meaning I have nothing to do with multi accounting thing. But after this I think the staff check my account and decided that I have already won too much. What other options are to explain this? After all, I'm more concerned about the sportsbet.io position towards their players. I don't think that if I had lost it all, they would have returned me something

I'll also upload 3 screenshots of the conversation, you can check it.
https://imgur.com/a/HfgCvWW

[sujonali1819]

So you are sure that you are not the owner of those accounts indicated in the email? 

Is really something suspicious are happening with sportbet.io? I have seen recently there is a couple of accusation are active here and this is another one. If op is not a owner of those accounts then how he prove it(may there is no way to prove it from user end). But sportbet can present the investigation result here to prove op is lying. I know sportsbet is a reputed gambling here but since there are 3 cases are discussing recently, maybe something wrong happening with sportsbet users.

[suchmoon]

~

Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?

[marlboroza]

Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?

From what I understood is that OP made a deposit via card, placed one bet, withdrew $450 and SB seized all remaining funds.

sportsbet.io successfully approved my documents, but I started playing a few days later.

Can sportsbet confirm that they approved your documents, accepted bet and partially payed you?

[suchmoon]

Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?

From what I understood is that OP made a deposit via card, placed one bet, withdrew $450 and SB seized all remaining funds.

You mean like credit/debit card? Not sure if that's what the OP meant. So if it was a single winning yolo bet at 3.74, there would have been ~900 euros total in the account.

You gotta love how there are always 4 accounts mentioned in the customer support e-mail. Amazing totally not coincidence.

[The Sceptical Chymist]

You gotta love how there are always 4 accounts mentioned in the customer support e-mail. Amazing totally not coincidence.

Is that because they're being used to take advantage of multiple offerings by the casino or for some other way of "cheating" (I don't know if it's cheating or not)?  I'm not a gambler and don't visit these sites, but I recently heard something like that.

Also, is there something going on over at sportsbet.io or what?  I'm seeing quite a few scam accusations, and this guy is wondering the same thing as well, though I'm not sure if it's a Russian thing or not. 

Is really something suspicious are happening with sportbet.io? I have seen recently there is a couple of accusation are active here and this is another one.

You're asking the question too, so now I'm really curious if there's a situation happening (like an exit scam) or if this is just a cluster of problems that will eventually get fixed.  I'm definitely staying tuned to see what transpires.

[TalkStar]

I know sportsbet is a reputed gambling here but since there are 3 cases are discussing recently, maybe something wrong happening with sportsbet users.

Recently we have seen multiple accusation against them and now we are getting new accusation on a daily basis. Yeah its true that every accusation have different story and but sportsbet should put attention to their platform users rights otherwise day by day people will change their mind to use this platform for sure.

For a popular gambling platform like them its common that they have workloads and large number of users issues daily but IMO they should provide professional support to their users which may reduce the number of this kinda topics.

I hope sportbet authority will take a look on this thread and OP will get proper explanation from their end. I have already sent them PM to give response here and hope we will get their reply here soon.  

                    

[actmyname]

How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.

Answer those questions three and look at the gambler's plea.

[Fag20]

Simply must be more to this than it seems. All of these scam accusers are Russian & they’re all within a very short space of time. It can’t be a coincidence, what are the chances of lots of micro scams all affecting Russian players? Foul play must be suspected.

[saturent]

Simply must be more to this than it seems. All of these scam accusers are Russian & they’re all within a very short space of time. It can’t be a coincidence, what are the chances of lots of micro scams all affecting Russian players? Foul play must be suspected.

I am not russian and the same issue happened to me. I sent several docs for KYC (and extras, totally proving who I am) and did the Veriff thing successfully. However, they also seized my profits.

You can not be stereotyping here, because this is not about nationalites, this happened to me as well!

[marlboroza]

You mean like credit/debit card? Not sure if that's what the OP meant.

I guess so, OP said "around 250 EUR" and "with card".

Simply must be more to this than it seems. All of these scam accusers are Russian & they’re all within a very short space of time. It can’t be a coincidence, what are the chances of lots of micro scams all affecting Russian players? Foul play must be suspected.

Well, whoever they are they should get proper answer on why they can't withdraw their money, imagine you make a bet, you win and then gambling site tells you that you can't withdraw it because you have more than one account. And you say "I don't" and they say "You do" and that's pretty much it, no proofs, no nothing, your word against their. And there is that KYC thingy, why the fuck would they approve KYC, accept bet and then fuck OP over his winning? Makes exactly zero sense.

[TalkStar]

I am not russian and the same issue happened to me. I sent several docs for KYC (and extras, totally proving who I am) and did the Veriff thing successfully. However, they also seized my profits.

You can not be stereotyping here, because this is not about nationalites, this happened to me as well!

Please keep patience and wait for their reply on your thread. No one have rights to seize your fund without proper reason.

I just checked the accusation you created against them and you provided multiple emails screenshots there. From all your provided informations i got that they seized your fund for violating their T&C and if i am not wrong then they blocked your account due to using multiple account. After checking all from their end they sent back your fund and provided transaction link on the last email.  

[Steamtyme]

I feel we will see many more of these cases now more so than ever.

Question for OP- What documents did you upload in the first place before they requested KYC?? What was the approval that you received?? Was it through Veriff originally??

I have never uploaded any KYC to Sportsbet so I don't know anything about that process. I also rarely hear of anyone submitting these documents without being asked, regardless of whether they have anything to hide or not.

Veriff doesn't accept Russian passport, because I tried 4 times and always got the message like "use another document"

This seems like an issue to take up with Veriff. I had to do the same thing when I was forced into 3rd party KYC, by an exchange. My documents didn't meet the criteria but I had to contact them and find a suitable work around.

In all these cases, where one is innocent, i wonder if you've been the victim of identity theft in the past. You have shown a willingness to hand out documents when not required so it's plausible you've done this in the past. That could mess up verification if it's been previously used.

How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.

Answer those questions three and look at the gambler's plea.

I wonder if it doesn't come down to timing and processing. I don't know how quickly they attempt to verify an account after it's created and/or places a bet. Could be that an account gets flagged after the withdrawal processes based on the withdrawal method (linked accounts/addresses)

You gotta love how there are always 4 accounts mentioned in the customer support e-mail. Amazing totally not coincidence.

Is that because they're being used to take advantage of multiple offerings by the casino or for some other way of "cheating" (I don't know if it's cheating or not)?  I'm not a gambler and don't visit these sites, but I recently heard something like that.

Could be to receive multiple deposit offers if they run a promotion of that sorts. Some places it's because they have table games that can be affected negatively if you are sitting at 2 seats. Poker for example which they had been offering up until a month or so ago is a good example.

[vityambos]

So you are sure that you are not the owner of those accounts indicated in the email? 

Is really something suspicious are happening with sportbet.io? I have seen recently there is a couple of accusation are active here and this is another one. If op is not a owner of those accounts then how he prove it(may there is no way to prove it from user end). But sportbet can present the investigation result here to prove op is lying. I know sportsbet is a reputed gambling here but since there are 3 cases are discussing recently, maybe something wrong happening with sportsbet users.

Man, I'm completely sure because I don't have another documents with another name on it. I just think that after the pandemic thing they found a way to cover the losses. I don't know how you can even connect any account to mine, because no one can use my card, no one can use my documents, no one can play from my device. Maybe we got similar IP because I use Megafon router, and mobile IPs are constantly crossing. But this would be very unprofessional.

[vityambos]

Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?

From what I understood is that OP made a deposit via card, placed one bet, withdrew $450 and SB seized all remaining funds.

sportsbet.io successfully approved my documents, but I started playing a few days later.

Can sportsbet confirm that they approved your documents, accepted bet and partially payed you?

You're right. I don't hold balance for many bets because I don't place bets every single second.

Sure they partially paid me because they mention it in their email. If you want I can send you an email confirming my initial kyc (when you upload the documents on the site, after that I received an email thanking me for this)

[Stedsm]

I believed that Sportsbet had been a great gambling site (even without KYC as I used to redeem bigger amount like $200 but they never asked). Ahem, anyways, was the name on the card the same as you mentioned in your KYC? I mean, any different name on the card or someone else's card? Maybe the "multi-accounting issue" is due to IP restrictions? Like actmyname stated, I'm myself confused that if you've committed something like "multi-accounting", why the hell did they allow you to register on their site at the first place? Why did they let you deposit when they knew it's another account of yours? Or was it due to your insane win? I've only had one problem when it comes to sportsbet.io, and i.e.; they used to stop me from placing more bets ranging between a few minutes to a few hours whenever I won on some unbelievable odds like 5x, 8x and sometimes even 11x.

[baikov]

Did you put all 250 on one bet? Did you make any other bets? How did you deposit the funds?

From what I understood is that OP made a deposit via card, placed one bet, withdrew $450 and SB seized all remaining funds.

sportsbet.io successfully approved my documents, but I started playing a few days later.

Can sportsbet confirm that they approved your documents, accepted bet and partially payed you?

You're right. I don't hold balance for many bets because I don't place bets every single second.

Sure they partially paid me because they mention it in their email. If you want I can send you an email confirming my initial kyc (when you upload the documents on the site, after that I received an email thanking me for this)

Welcome to the club dude! Got almost the same problem, after i have won several times sportsbet.io just returned my deposit back and closed the account, no winnings at all )

[marlboroza]

Maybe we got similar IP

Oh. I can think of dynamic IP but if that is the case here, it won't be so damn hard for you to contact your ISP and take a list of IP's which were assigned to you at that time and give it to SB. Still, it doesn't explain partially payed funds...bottom line is - they accepted bet.

[actmyname]

How are you going to approve one withdrawal and then decline the next?
How are you going to state, "this user is multi-accounting," but only after they attempt to withdraw?
How are you going to determine that a user is multi-accounting when they have only placed a single bet?Sportsbet.io needs to determine whether an account was created against the ToS either before any bets are accepted or before the account is created.

Answer those questions three and look at the gambler's plea.

I wonder if it doesn't come down to timing and processing. I don't know how quickly they attempt to verify an account after it's created and/or places a bet. Could be that an account gets flagged after the withdrawal processes based on the withdrawal method (linked accounts/addresses)

The point of my post was to create an exhaustive list.

If the accounts are flagged after withdrawing, then the evidence must come from the details provided during the withdrawal. Otherwise, where was the evidence?
If the details provided were of a Bitcoin address, then Sportsbet.io better have some damning blockchain evidence.
If the details provided were of a FIAT withdrawal, then Sportsbet.io should have already known this when the user deposited with his card.

If the evidence was discovered after the user created the account and deposited, then they should never have been able to place a bet.As far as I'm concerned, any time Sportsbet.io authorizes a bet, they are creating a contract between them and the player: the loser of the bet must pay up. They must provide a reasonable justification for doing otherwise.

[vityambos]

Question for OP- What documents did you upload in the first place before they requested KYC?? What was the approval that you received?? Was it through Veriff originally??

In details: on 20th or 21st of July I created an account and that our the next day I sent my passport and back statement. They approved it (https://imgur.com/a/FUB8tUQ)

Several days ago I deposited with My debit card with my name on it

The withdrawal was to that card of course. How could it cause that multiacc thing?

BTW, I always pass such KYCs as I register, no matter if it is a bookmaker, a wallet or something else. I don't want any future problems if they would not accept my passport. So if my documents weren't suitable for them, why approve it?

Talking about veriff - I'm sure an another verification method would have been offered if it really matters. Not a word was said after I sent them an email about it - they blamed for multiacc right away.