dypper
Jr. Member
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Activity: 237
Merit: 3
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January 16, 2021, 12:15:44 AM |
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Hello Bitcointalk Community
1xBit is Now control by a new Team. We want to do a fresh start again. Most of the scam accusation are 2 years+ old, not sure if there a way to resolve them.
If there is any issues with your account please post all the details here, make sure to provide your account number.(Send the information via PM) We will try to solve all your issues. We're interested to hear back your thoughts too.
Best Regards 1xBit Team
Very good help provided! impressive lol [sarcasm off]
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Vod
Legendary
Offline
Activity: 3710
Merit: 3083
Licking my boob since 1970
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January 16, 2021, 12:25:27 AM |
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Please reffer to the General Terms p.20:
"In the event of duplicate registration aiming to circumvent restrictions imposed by the company, the company can make any decision that it deems to be fair and reasonable: - to block (close) the account (including any duplicate accounts)"
Which means creation of duplicate account accounts is punished only in case of creating them with order to circumvent restrictions.
Hello It looks like you enforcing the terms of the old owner on the current members. That means you owe debts of the old owner to the current members. Otherwise, dypper did not agree to those terms with you.
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https://nastyscam.com - landing page up https://vod.fan - advanced image hosting - coming soonish! OGNasty has early onset dementia; keep this in mind when discussing his past actions.
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sezulus
Newbie
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Activity: 3
Merit: 0
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January 17, 2021, 12:47:40 PM |
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hello 1xbit_official
My account was closed and I could not withdraw any money
can you solve my issue? i will send you PM
Hello sezulus! Thank you for contacting us. We sincerely apologies for the troubles caused. Your issue has been referred to our security team. We will contact you as soon as we have any updates. Have a good day! Sincerely, 1xBit Team Is there any answer? 7days passed
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1xbit_official (OP)
Copper Member
Member
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Activity: 744
Merit: 23
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January 18, 2021, 09:54:16 AM |
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Is there any answer? 7days passed
Hello sezulus! Thank you for your patience! Your issue has been carefully investigated by our security team. Your account has been suspended due to violations of our T&C: "If a betting participant commits fraudulent acts in relation to a betting company, the betting company reserves the right to stop such fraudulent acts by means of the betting company: - betting cancellation; - closing the client's account with a refund, but without taking into account the dishonest income received." The amount of deposited funds is paid to you in full. Since you haven't withdrawn the amount that equals to the sum of your deposits yet - you can do it right now.Hence, your issue was solved. Have a good day! Sincerely, 1xBit Team
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dypper
Jr. Member
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Activity: 237
Merit: 3
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January 18, 2021, 10:02:50 AM |
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Any update about my account? Why was it closed and why didn't I got no refund so far? Also what happened to my last deposit (ethereum) you already got the details of it.
"We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions." This was the last message received.
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MI6
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January 19, 2021, 10:44:14 AM |
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You can forget about any kind of help. Too bad it goes like this, you are not the only one who has been victimized. If you get your deposit back, you're already in luck. Sometimes players don't even get their deposit back.
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dypper
Jr. Member
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Activity: 237
Merit: 3
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January 21, 2021, 12:07:37 PM |
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@1xbit_official I sent you one PM now with only 4 accounts in it. Total you owe me in those 4 accounts is 392.01mBT. If you can return me that value at least I trust you and I'll not create new accounts or try to get refund for the remaining 10+ accounts.
My first account is 195327265 and it was open on 29th may. I'm only contesting the 4 biggest accounts apart of that one.
Also, can you please tell me why was my account closed? 195327265 < this one. I just got this email from Security Department and they don't reply me to any of my emails since May.
"We want to inform you, that our company decided to stop any collaboration with you (closing your account). The decision was made after a careful investigation of the situation by our security service. The decision is based on a violation of the Terms and Conditions."
Also, I got no refunds on that.
Thanks
Still waiting answers about my account 195327265.
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dypper
Jr. Member
Offline
Activity: 237
Merit: 3
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January 26, 2021, 12:18:55 PM |
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Ok I give up. The Marketing manager that is helping the support on this forum is not helping anyway. All contact attempts have no answer via email, chat or forum. I don't know why was my account closed and I received no refund neither the option to withdraw the amount I had before the technical issues reported on time.
Thanks everyone, please run away from it. To the new customers, 1xbit is NOT solving all the issues.
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1xbit_official (OP)
Copper Member
Member
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Activity: 744
Merit: 23
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January 26, 2021, 03:24:42 PM |
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Ok I give up. The Marketing manager that is helping the support on this forum is not helping anyway. All contact attempts have no answer via email, chat or forum. I don't know why was my account closed and I received no refund neither the option to withdraw the amount I had before the technical issues reported on time.
Thanks everyone, please run away from it. To the new customers, 1xbit is NOT solving all the issues.
Hello dypper, Your main account has been suspended due to violations of our T&C, meanining that a fraudulent act was commited in relation to 1xBit, therefore 1xBit reserves the right to stop cooperating. For further assistance you should contact security-en@1x-bit.comSincerely, 1xBit Team
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dypper
Jr. Member
Offline
Activity: 237
Merit: 3
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January 26, 2021, 03:38:25 PM |
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Ok I give up. The Marketing manager that is helping the support on this forum is not helping anyway. All contact attempts have no answer via email, chat or forum. I don't know why was my account closed and I received no refund neither the option to withdraw the amount I had before the technical issues reported on time.
Thanks everyone, please run away from it. To the new customers, 1xbit is NOT solving all the issues.
Hello dypper, Your main account has been suspended due to violations of our T&C, meanining that a fraudulent act was commited in relation to 1xBit, therefore 1xBit reserves the right to stop cooperating. For further assistance you should contact security-en@1x-bit.comSincerely, 1xBit Team I'm contacting security-en@1x-bit.com since June 2020. No answers so far. Aren't you solving all the issues? Why can't you get in touch with security department on my behalf? Why did you request my personal email in private message for? When fraudulent act is commited you are supposed to refund the deposits made. Why aren't my deposits refunded so far? My hands are tied because Security doesn't answe any of my emails! Is that the right behaviour?
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suzanne5223
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January 26, 2021, 10:57:01 PM |
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Ok I give up. The Marketing manager that is helping the support on this forum is not helping anyway. All contact attempts have no answer via email, chat or forum. I don't know why was my account closed and I received no refund neither the option to withdraw the amount I had before the technical issues reported on time.
Thanks everyone, please run away from it. To the new customers, 1xbit is NOT solving all the issues.
Hello dypper, Your main account has been suspended due to violations of our T&C, meanining that a fraudulent act was commited in relation to 1xBit, therefore 1xBit reserves the right to stop cooperating. For further assistance you should contact security-en@1x-bit.comSincerely, 1xBit Team I'm contacting security-en@1x-bit.com since June 2020. No answers so far. Aren't you solving all the issues? Why can't you get in touch with security department on my behalf? Why did you request my personal email in private message for? When fraudulent act is commited you are supposed to refund the deposits made. Why aren't my deposits refunded so far? My hands are tied because Security doesn't answe any of my emails! Is that the right behaviour? Contacting the above email or any of their customer's support services will only bring an unwelcome result. their representative here said your account was suspended by the security operator for violating their T&C through fraudulent semblance. My question is, did you read to understand their T&C? Did you perform any form of fraudulent through when playing their site?
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dypper
Jr. Member
Offline
Activity: 237
Merit: 3
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January 27, 2021, 03:28:13 AM |
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Ok I give up. The Marketing manager that is helping the support on this forum is not helping anyway. All contact attempts have no answer via email, chat or forum. I don't know why was my account closed and I received no refund neither the option to withdraw the amount I had before the technical issues reported on time.
Thanks everyone, please run away from it. To the new customers, 1xbit is NOT solving all the issues.
Hello dypper, Your main account has been suspended due to violations of our T&C, meanining that a fraudulent act was commited in relation to 1xBit, therefore 1xBit reserves the right to stop cooperating. For further assistance you should contact security-en@1x-bit.comSincerely, 1xBit Team I'm contacting security-en@1x-bit.com since June 2020. No answers so far. Aren't you solving all the issues? Why can't you get in touch with security department on my behalf? Why did you request my personal email in private message for? When fraudulent act is commited you are supposed to refund the deposits made. Why aren't my deposits refunded so far? My hands are tied because Security doesn't answe any of my emails! Is that the right behaviour? Contacting the above email or any of their customer's support services will only bring an unwelcome result. their representative here said your account was suspended by the security operator for violating their T&C through fraudulent semblance. My question is, did you read to understand their T&C? Did you perform any form of fraudulent through when playing their site? Yes I read the T&C and I didn't breach any rule on that account. I created other accounts after this one was closed by security - but it was after. I can't see any fraudulent activity practised on this account. Once again, I'm not fighting to reopen the account but to get the deposited funds refunded at very least.
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bestneon8
Newbie
Offline
Activity: 4
Merit: 0
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January 27, 2021, 10:33:12 AM |
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Hello Bitcointalk Community
1xBit is Now control by a new Team. We want to do a fresh start again. Most of the scam accusation are 2 years+ old, not sure if there a way to resolve them.
If there is any issues with your account please post all the details here, make sure to provide your account number.(Send the information via PM) We will try to solve all your issues. We're interested to hear back your thoughts too.
Best Regards 1xBit Team
HELLO MY ACCOUNT WAS CLOSED.I HAVE NO WITHDRAWALS I'VE SENT YOU A PM
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bestneon8
Newbie
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Activity: 4
Merit: 0
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January 28, 2021, 08:52:54 AM |
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Hello Bitcointalk Community
1xBit is Now control by a new Team. We want to do a fresh start again. Most of the scam accusation are 2 years+ old, not sure if there a way to resolve them.
If there is any issues with your account please post all the details here, make sure to provide your account number.(Send the information via PM) We will try to solve all your issues. We're interested to hear back your thoughts too.
Best Regards 1xBit Team
HELLO MY ACCOUNT WAS CLOSED.I HAVE NO WITHDRAWALS I'VE SENT YOU A PM WHY THEY DONT ANSWER ME?
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dypper
Jr. Member
Offline
Activity: 237
Merit: 3
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January 28, 2021, 08:22:58 PM |
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Is there any answer? 7days passed
Hello sezulus! Thank you for your patience! Your issue has been carefully investigated by our security team. Your account has been suspended due to violations of our T&C: "If a betting participant commits fraudulent acts in relation to a betting company, the betting company reserves the right to stop such fraudulent acts by means of the betting company: - betting cancellation; - closing the client's account with a refund, but without taking into account the dishonest income received." The amount of deposited funds is paid to you in full. Since you haven't withdrawn the amount that equals to the sum of your deposits yet - you can do it right now.Hence, your issue was solved. Have a good day! Sincerely, 1xBit Team Why did you pay sezulus deposited sum, and not my deposited sum? Explain me the difference and I'm stop writting to you.
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dypper
Jr. Member
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Activity: 237
Merit: 3
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January 29, 2021, 06:44:04 PM |
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Thank you! I already answered that. In my case I didn't got the deposited funds 100% surely.
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dypper
Jr. Member
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Activity: 237
Merit: 3
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February 03, 2021, 05:05:55 PM Last edit: February 04, 2021, 09:59:00 PM by dypper |
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@1xbit_official, what happened to this solving situation thread? did you gave up? I'm still waiting for you to tell me why can't I withdraw my deposited sum. Thanks EDIT: they are still coming back!
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dypper
Jr. Member
Offline
Activity: 237
Merit: 3
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February 05, 2021, 10:24:15 AM |
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@dypper, refund is possible via contacting our security team only, in case you already did - my only suggestion is to wait for their answer. 1XBIT is SCAM, they stole 0.5 BTC FROM MY ACCOUNT
As it was proved in this post, we have no obligations to the player: It can be easily calculated that we returned his funds in full and you can compare tx hashes with the ones on the screenshot.
I'm still waiting for their answer. 8 months passed. SCAM SCAM SCAM
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elninnohameni
Newbie
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Activity: 4
Merit: 0
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February 11, 2021, 01:36:39 PM |
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Hello Bitcointalk Community
1xBit is Now control by a new Team. We want to do a fresh start again. Most of the scam accusation are 2 years+ old, not sure if there a way to resolve them.
If there is any issues with your account please post all the details here, make sure to provide your account number.(Send the information via PM) We will try to solve all your issues. We're interested to hear back your thoughts too.
Best Regards 1xBit Team
hello @1xbit_official I sent you a private message thank you
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