SPORTS BET IO HAVE STOLEN MY $18,000 usd AND ARE SIMPLY IGNORING MY MESSAGES!

[deanbetting]

I first used sports bet io under the username mayweather14... I made some profits and withdrew. Then the next time I tried to place a bet, the website was telling me my betting was restricted for some reason so I decided to make a new account.

Again, I made a new account under the name "chelseagunner", made some profits, withdrew successfully... and then when I went to bet again the same thing happened! it would not let me place further bets so a few days later I just made another account.

On this new account under the name "Deanbetting" I deposited around 1.1btc and made profits and tried to withdraw my full balance of around 1.5 BTC... when I tried to do this I got an error message and then emailed support who told me to complete KYC verification. I did this promptly and they then replied asking if I had other accounts as multi accounting was not permitted.... to which I told them that I did have a previous account and that I was not aware of the rule of multi accounting. I explained to them that the reason I made a new account was because my previous accounts stopped letting me bet for some reason.

Ever since this email, the support team have failed to UPDATE or let me know what's going on. Every few days, I email them asking for an update and they barely ever respond. The issues started on the 28th July and it has now been 21 DAYS and they have not told me what is going on with my funds or anything that is going on.  This is a complete scam and is completely unjust . I have followed all the procedures and just want to gain access to my 18,000 usd. I have read on the forums of other people having similar issues and I don't think a company should be able to do this repeatedly.

I have been MORE THAN PATIENT. Waiting over 3 weeks just for them to get back to me on a issue that should be simple. If they don't want me to be their customer all they have to do is just return my balance to me, but instead they just simply do not reply to any emails or messages. Nor have they told me what's going on.

What is the best action to take as I am new to all of this .

[tyKiwanuka]

(...) the website was telling me my betting was restricted for some reason so I decided to make a new account.

(...) it would not let me place further bets so a few days later I just made another account.

What message was displayed when you couldn't place bets no more ? Because if it was a personal betting limit and you bypassed it by just opening new accounts, then this is not what you should have done

[deanbetting]

(...) the website was telling me my betting was restricted for some reason so I decided to make a new account.

(...) it would not let me place further bets so a few days later I just made another account.

What message was displayed when you couldn't place bets no more ? Because if it was a personal betting limit and you bypassed it by just opening new accounts, then this is not what you should have done

Yes I’ll be honest. It was a message like that that I had received. So I created a new account. It happened twice. But even so that does not give them a right to not reply to any of my messages and steal such a large amount of funds

[tyKiwanuka]

But even so that does not give them a right to not reply to any of my messages and steal such a large amount of funds

Hmm, I am not siding with bookmakers in general, but I don't think you are right here. These anti-multi-accounting rules are for bonus abuse, promotion abuse etc, but also to get rid of unprofitable customers. So in your case, Sportsbet made clear, that you can still bet there, but with lowered betting limits. You bypassed this restriction with opening two new accounts, so technically I don't see nothing wrong with them not paying you. Nobody reads the T&C, but you should at least know, what normally is stated there and you will find multi accounting being forbidden in nearly every bookmaker. So if you violate these T&C, you can't say they scammed you, since you accepted the T&C by registering.

If this all makes sense and is fair, is another story then.......

[deanbetting]

But even so that does not give them a right to not reply to any of my messages and steal such a large amount of funds

Hmm, I am not siding with bookmakers in general, but I don't think you are right here. These anti-multi-accounting rules are for bonus abuse, promotion abuse etc, but also to get rid of unprofitable customers. So in your case, Sportsbet made clear, that you can still bet there, but with lowered betting limits. You bypassed this restriction with opening two new accounts, so technically I don't see nothing wrong with them not paying you. Nobody reads the T&C, but you should at least know, what normally is stated there and you will find multi accounting being forbidden in nearly every bookmaker. So if you violate these T&C, you can't say they scammed you, since you accepted the T&C by registering.

If this all makes sense and is fair, is another story then.......

Hello tykiwanuka, i am a very pragmatic individual and understand where you are coming from. My point is even if I have violated the T&C about multi accounting they can clearly see that I have not done it to take advantage of any bonuses or promotions. I was simply doing it just to bet. I do understand your point about getting rid of unprofitable customers but I literally just thought it was an error on my account at the time... that's why I just made a new one.

Ive read many other cases and in their cases they at least have returned the INITIAL DEPOSIT money... but in my case Sportsbet.io have simply NOT replied or given me any information about anything. They haven't even stated that I have broken a T&C at this time. All they asked me to do is the KYC verification through their link and since then have only replied to one email just saying that the "investigation is still ongoing". Its been over 25 days, how the hell can it take this long just to resolve such a simple issue. Last email I received from them is below.

Especially the fact that it is large amount of money involved (18,000 usd ) at least they should tell me their decision and what is going on, instead of just ignoring ALL my emails, and not letting me know at all what is going on.

https://ibb.co/Xy2fvcP

[tyKiwanuka]

I agree that they should be more responsive. I have probably seen too much already to be surprised by this behaviour, though I understand you being annoyed. As a punter looking to get things solved - which includes a payment from a bookmaker - you are always the idiot By going public with this incident, you are on the right track already and I hope you get your deposit back, which is a fair compromise then imo.

What amazes me though: You deposit 1.1 BTC into a bookmaker and are/were not aware of this multi-accounting rule. There are not a lot of people depositing such big amounts and these people are no noobs in this business normally and know the "industry standards".
With your posts and the obliviousness about that rule, you seem to be a newbie (which is not bad, no offence). But then again you made profits with three different accounts, which is rather unusual for newbies - they normally lose a lot in the beginnning, but there are some naturally gifted people also

If you want to share: Which sports did you bet on ? Sportsbet had some "problems" recently with russian accounts and bets on table tennis from those accounts. Maybe thats the reason for the silence or the investigation taking so long.

[marlboroza]

My point is even if I have violated the T&C about multi accounting they can clearly see that I have not done it to take advantage of any bonuses or promotions.

You said you made some profit, I am guessing here but it could be that they restricted your bets because they suspected that you are arbitraging and bookies don't like that. And then, you broke their ToS by creating more accounts.

Knowing their practice, they will likely refund you your deposit and that's it.

If you want to share: Which sports did you bet on ? Sportsbet had some "problems" recently with russian accounts and bets on table tennis from those accounts.

...and users from some other countries betting on other sports as well..

[deanbetting]

I agree that they should be more responsive. I have probably seen too much already to be surprised by this behaviour, though I understand you being annoyed. As a punter looking to get things solved - which includes a payment from a bookmaker - you are always the idiot By going public with this incident, you are on the right track already and I hope you get your deposit back, which is a fair compromise then imo.

What amazes me though: You deposit 1.1 BTC into a bookmaker and are/were not aware of this multi-accounting rule. There are not a lot of people depositing such big amounts and these people are no noobs in this business normally and know the "industry standards".
With your posts and the obliviousness about that rule, you seem to be a newbie (which is not bad, no offence). But then again you made profits with three different accounts, which is rather unusual for newbies - they normally lose a lot in the beginnning, but there are some naturally gifted people also

If you want to share: Which sports did you bet on ? Sportsbet had some "problems" recently with russian accounts and bets on table tennis from those accounts. Maybe thats the reason for the silence or the investigation taking so long.

Hi there tykiwanuka,

I understand and partially agree with you. What I didn't make clear is that the 1.1 btc that I deposited was not all in one go.... I deposited like 0.3 btc and lost it... then deposited another 0.3 and lost it ... then deposited another 0.6 and managed to turn it into 1.4btc.... so not every bet I done won.. wish my luck was that good LMAO.

I was only betting on UK FOOTBALL MATCHES.... I would do corner bets or goal bets or who would win bets... very simple bets. So I don't know why an investigation should take more than 25 days. I have acted with integrity and haven't tried to hide any info... as soon as they mentioned multi accounting and the possible accounts I'm linked to , I straight away told them the truth.

Someone from Sportsbet.io reached out to me in private messages... but still I have not had anything fruitful... he just asked me when was the last email I got from Sportsbet.

So to me still seems like a scam. Holding onto my funds for 26 days.... as you stated... at least return what I've deposited!

[deanbetting]

I first used sports bet io under the username mayweather14... I made some profits and withdrew. Then the next time I tried to place a bet, the website was telling me my betting was restricted for some reason so I decided to make a new account.

Again, I made a new account under the name "chelseagunner", made some profits, withdrew successfully... and then when I went to bet again the same thing happened! it would not let me place further bets so a few days later I just made another account.

On this new account under the name "Deanbetting" I deposited around 1.1btc and made profits and tried to withdraw my full balance of around 1.5 BTC... when I tried to do this I got an error message and then emailed support who told me to complete KYC verification. I did this promptly and they then replied asking if I had other accounts as multi accounting was not permitted.... to which I told them that I did have a previous account and that I was not aware of the rule of multi accounting. I explained to them that the reason I made a new account was because my previous accounts stopped letting me bet for some reason.

Ever since this email, the support team have failed to UPDATE or let me know what's going on. Every few days, I email them asking for an update and they barely ever respond. The issues started on the 28th July and it has now been 21 DAYS and they have not told me what is going on with my funds or anything that is going on.  This is a complete scam and is completely unjust . I have followed all the procedures and just want to gain access to my 18,000 usd. I have read on the forums of other people having similar issues and I don't think a company should be able to do this repeatedly.

I have been MORE THAN PATIENT. Waiting over 3 weeks just for them to get back to me on a issue that should be simple. If they don't want me to be their customer all they have to do is just return my balance to me, but instead they just simply do not reply to any emails or messages. Nor have they told me what's going on.

What is the best action to take as I am new to all of this .

Interesting turn of events, I have now received an email asking for me to contact them on some sort of application Telegram. This is all sounding a bit too dodgy for me. Why can’t they contact me via email and why would they want me to contact them outside of email communication. Is this normal? Has anyone else had this.

https://ibb.co/WyH0YRd

Anyway will message them on this telegram application and see the outcome.

[adam0991]

I first used sports bet io under the username mayweather14... I made some profits and withdrew. Then the next time I tried to place a bet, the website was telling me my betting was restricted for some reason so I decided to make a new account.

Again, I made a new account under the name "chelseagunner", made some profits, withdrew successfully... and then when I went to bet again the same thing happened! it would not let me place further bets so a few days later I just made another account.

On this new account under the name "Deanbetting" I deposited around 1.1btc and made profits and tried to withdraw my full balance of around 1.5 BTC... when I tried to do this I got an error message and then emailed support who told me to complete KYC verification. I did this promptly and they then replied asking if I had other accounts as multi accounting was not permitted.... to which I told them that I did have a previous account and that I was not aware of the rule of multi accounting. I explained to them that the reason I made a new account was because my previous accounts stopped letting me bet for some reason.

Ever since this email, the support team have failed to UPDATE or let me know what's going on. Every few days, I email them asking for an update and they barely ever respond. The issues started on the 28th July and it has now been 21 DAYS and they have not told me what is going on with my funds or anything that is going on.  This is a complete scam and is completely unjust . I have followed all the procedures and just want to gain access to my 18,000 usd. I have read on the forums of other people having similar issues and I don't think a company should be able to do this repeatedly.

I have been MORE THAN PATIENT. Waiting over 3 weeks just for them to get back to me on a issue that should be simple. If they don't want me to be their customer all they have to do is just return my balance to me, but instead they just simply do not reply to any emails or messages. Nor have they told me what's going on.

What is the best action to take as I am new to all of this .

Interesting turn of events, I have now received an email asking for me to contact them on some sort of application Telegram. This is all sounding a bit too dodgy for me. Why can’t they contact me via email and why would they want me to contact them outside of email communication. Is this normal? Has anyone else had this.

https://ibb.co/WyH0YRd

Anyway will message them on this telegram application and see the outcome.

This is absolutely a scam, do not do it, do not provide any details over telegram. How has someone got your email address? Have you provided it to someone via PM?

Be very very careful

[Rikafip]

How has someone got your email address? Have you provided it to someone via PM?

OP shared screenshot of his email correspondance with  sportsbet and his email address is visible there so I guess that's why he got that email. And yeah, I agree it looks very suspicious, most likely  a scam attempt when they will ask for some kind of deposit to "unlock" the funds, or something along those lines.

[suchmoon]

Yes I’ll be honest. It was a message like that that I had received. So I created a new account. It happened twice. But even so that does not give them a right to not reply to any of my messages and steal such a large amount of funds

How much did you win with your first two accounts? If it's >= 1.5 BTC then I don't think you have much of a case. You tried to cheat bypassing a limit placed on your account.

[deanbetting]

How has someone got your email address? Have you provided it to someone via PM?

OP shared screenshot of his email correspondance with  sportsbet and his email address is visible there so I guess that's why he got that email. And yeah, I agree it looks very suspicious, most likely  a scam attempt when they will ask for some kind of deposit to "unlock" the funds, or something along those lines.

Yes he is asking me for 10% of my balance to unfreeze my balance and send it to me. This sounds dodgy? Can anyone confirm this is real

https://ibb.co/MRVfg1y
https://ibb.co/YBXJJ6h
https://ibb.co/TLR8qZh

He couldn’t even confirm my exact balance

[suchmoon]

Yes he is asking me for 10% of my balance to unfreeze my balance and send it to me. This sounds dodgy? Can anyone confirm this is real

It's a scam. Why are you even wasting your time with this? It's like you've never been on the internet before. You posted your e-mail address, now you've given your telegram ID to the scammer.

[Rikafip]

Yes he is asking me for 10% of my balance to unfreeze my balance and send it to me. This sounds dodgy? Can anyone confirm this is real

https://ibb.co/MRVfg1y
https://ibb.co/YBXJJ6h
https://ibb.co/TLR8qZh

He couldn’t even confirm my exact balance

As expected that scammer is just bullshiting you without providing any proof that he is who he claims and its indicative that he chose Telegram as means of the communication, favorite scammer tool nowadays. Just that is enough to be sure that it's a scam, as Telegram is the last place where you want to conduct any business.

[deanbetting]

27 days on. My 18,000 usd is still held with sportsbet. They have not given me any information on what is going or have let me know why it is taking so long for them to give me a substantial answer.

The last email received from them is below.

https://ibb.co/tY4tQ4Z


How can a company hold your money and just claim that they are simply “investigating” for almost 1 month. How can this in anyway be justified