CLOUDBET Scammer

Good afternoon everyone. I played at Cloudbet bookmaker. I started winning and wanted to withdraw the winnings, but I was not allowed to do so. I was asked for a number of documents, this is the letter I received from them:
Hi,

Your account is blocked while we conduct a betting integrity investigation. Please note that this process can take up to 6 months.

To uphold high-security standards we kindly request you to send in documents to validate your identity. These security checks have to be done to guarantee the right level of security for both parties involved.

As a part of this security check, we kindly ask you to respond to this e-mail enclosing the following documents.

1) Verify your identity
Provide a digital photograph or scanned colour copy of your government–issued international travel passport that clearly displays:
-Document number, your full name and date of birth.
-No black/blurred portions (all details must be in focus)
-All four corners of the document (ie. no cropping)
-Expiry date that has not passed

2) Verify your address
Provide one digital photograph of a paper utility bill that has been received through the post clearly displaying:
-Your name and address
-An issue date within the last 3 months
-All four corners of the bill/statement (i.e. no cropping)

Acceptable utility bill statements include landline phone (mobile bills are not acceptable), heating, water, electricity, and municipal government correspondence where address and name are shown is also accepted. eg. a letter from your local tax office, police or registry office.

3) A photograph of yourself holding your identification document, as well as a piece of paper that says "Cloudbet" with today's date on it.
Please ensure the photograph is not blurry and clearly shows both documents.

We assure you that we will treat all this information confidentially and it is only for internal use. Once we have received the documents you will not be requested to send the same ones again while they remain valid.

Should you need further assistance regarding this request then please keep the original information of this e-mail when responding to us.

Thank you for your understanding and cooperation.

--

Cloudbet security

© 2020 Halcyon Super Holdings B.V

The problem is that I have sent the required documents and have been waiting for a response for over 20 days. They just don't answer me, they don't want to check my documents and get my money back.
Who faced this problem?

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