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Author Topic: Money stolen from blockchain.com  (Read 245 times)
Febo
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August 27, 2020, 05:49:04 PM
 #21

I wrote 2 emails to their support without any respond.

That is your only hope. How long ago you contacted support? It would be strange to take long for them to reply.
Nadsajawa (OP)
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August 27, 2020, 08:50:44 PM
 #22

I wrote 2 emails to their support without any respond.

That is your only hope. How long ago you contacted support? It would be strange to take long for them to reply.

I email them on 12 and 20 of August...no respond. Ticket is still in progress Sad
jossiel
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August 27, 2020, 08:54:23 PM
 #23

I wrote 2 emails to their support without any respond.

That is your only hope. How long ago you contacted support? It would be strange to take long for them to reply.

I email them on 12 and 20 of August...no respond. Ticket is still in progress Sad
If they didn't even responded within a day, you can send them again a follow up as if your concern needs to be addressed quickly. But why is it that when you have purchased, you didn't bothered to check it if it's already into your wallet?

The fact that there's an outgoing transaction, your transaction went through and your purchase was successful. Like they've said, there's nothing that we can do about it. Use the experience and learn the lesson.

jademaxsuy
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August 28, 2020, 02:18:24 AM
 #24

Unfortunately, Bitcoins once stolen can not be recoverable unless you catch the thief and force then to send back your bitcoins. That being said, no one can help you hear recover the bitcoins apart from trying to point out what could have happened.

I have questions;
1. Are you sure the address in the bitcoin wallet is the one you sent your bitcoins to?
Some clipboard Hijacking malware can change the address you copies to the thief's address just as you are about to paste it in the receipt address field
Check your blockchain wallet to confirm if the address generated is the exact address you sent money to and then check the transaction history

2. Did you store your login credentials and 12-word Back up phrase in a safe place? If someone or malware gets access to your 12-word backup phrase. The thief can import the your addresses to other wallets like Electrum,  send the funds without any need for email authentication.

Bad news to OP, My speculations was that OP was being a victim of phishing a malware that detects the important details of wallet. He had not been made any information regarding on the transfer like a 2wayfactor authenticator so it was probably able to get all the details of the wallet.

Other thing is the glitch of the platform he was transferring with btc. There are some glitches for all platform could not be called perfect and always there are flaws in it that coulr be discover over time by its users.

Again, my speculation was all about that OP was a victim of phishing for the culprit has done transferring btc to other wallet addresses. Someone has done the transfer of course.
nakamura12
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August 28, 2020, 04:31:41 AM
 #25

I suspect that the cause of losing of your money is a malware. If ever your information is leaked as they said you would have received a notification about withdraw and log in on unknown IP. You must have not check the address that you are going to send your bitcoin. You should have learn first before using any crypto and that was your first big mistake.

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