Note that Eterbase promised that users balances won't be infected by the hack and that the exchange is under temporary maintenance for investigations. However, i think about those who have large amounts in their exchange balances and how they don't have to access to it for an unknown period .
Are you talking about this?
We have reported the matter to law enforcement and we are cooperating closely in the investigation. We want to assure our clients that we are taking all necessary steps to ensure that the amount of their deposit does not suffer any damage as a result of a hacker attack.
This is just "we are doing our best to get your money back", I wouldn't count on it much. Coindesk reached out about the same thing but received no response till now
CoinDesk asked Eterbase whether it would reimburse users funds affected in the hack, but received no immediate response.
It's likely that refunds have to come out of their pocket and that's gonna sting especially for a small exchange.