Bitcasino.io blocked account - 1.2kk trx

[pakhitheboss]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

I don't know why they are not accepting passport that was mostly use by user in different website that as KYC .maybe ,you just sent it blured that's why they are not accepting it try to upload again with clear images or videos .

If you are VIP members the one you lost is just small amount for them to blocked your account.

Any countries passport is considered a valid ID proof, Where as driving license is not. It is completely strange for them not to accept passport as a valid proof.

I think you should post the emails sent by them in this forum. Memebers here might be able to help you with your issue. Since your account has newbie status you can upload the images of those emails on imgur.com and submit here the links.

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[sempak]

You can also try to make a copy of your passport, and then a selfie with it, for example. And the quality / resolution of the passport must be good. Just keep emailing, persistence wins. If the documents are clear and you are in a country where online gambling is not a problem, I foresee no problems.

[pungopete468]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

I saw a post more early today from this person who represents the bitcasino.io
I was in another thread, but you can find his account there:
https://bitcointalk.org/index.php?action=profile;u=2087138
So when you send him a PM, he should be able to read it. Most probably today. Try to reach him on PM and then see if he reacts and if he will be able to help you solve the situation. Fingers crossed.

[bobyhodob]

well I think it has become a natural thing when there are users who have that much assets it will definitely make them suspend temporarily because it is suspiciously indicated, so I think you should try to contact the Bitcasino support team and try to find a solution, I'm sure the support team will help you.

[RokokGudangGaram]

well I think it has become a natural thing when there are users who have that much assets it will definitely make them suspend temporarily because it is suspiciously indicated, so I think you should try to contact the Bitcasino support team and try to find a solution, I'm sure the support team will help you.

That is true. You could check the terms and conditions of the gambling site so you could follow the official instructions regarding this type of situation you are in. That is why it is also crucial to abide the terms and conditions of a gambling site as certain actions will be taken if they noticed something suspicious. Just keep emailing them and provide reliable evidences.

[batang_bitcoin]

Guys, there's no need for more suggestions. You only have to go back to the 2nd page and see what happened but here's a quick preview of what has happened. It's okay and been solved.

Issue solved, got trx back, thanks all.

OP should close this thread as it's done.

[imstillthebest]

well I think it has become a natural thing when there are users who have that much assets it will definitely make them suspend temporarily because it is suspiciously indicated, so I think you should try to contact the Bitcasino support team and try to find a solution, I'm sure the support team will help you.

this is my first time to see a gambling site that blocks account if they see your account have alot of funds but a gambling site supposed to be happy when they found out that users that play on them have alot of funds because mostly the funds will just come to them and probably loose by a gambler .

Just keep emailing them and provide reliable evidences.

he did but he didnt got a callback for much time  . infos were already provided by him.  he cant just keep sending same mail because that will be considered as spamming and worst he can be blocked and not be payed at all if they got annoyed

[MCobian]

I am quite surprised that bitcasino.io has such poor service to its users. But this can be resolved peacefully and well. If you haven't
received a response from email and chat support, you haven't provided a solution to the problem you are facing. Please try to contact
bitcasino.io representative, I see there are several accounts that use bitcasino.io avatars and signatures on this forum, can try to send
a message to the account. But if you still can't solve your problem, try the last way to contact their social media. Hopefully bitcasino.io
representative reads this topic, so this problem can be resolved quickly.

[livingfree]

I am quite surprised that bitcasino.io has such poor service to its users. But this can be resolved peacefully and well. If you haven't
received a response from email and chat support, you haven't provided a solution to the problem you are facing. Please try to contact
bitcasino.io representative, I see there are several accounts that use bitcasino.io avatars and signatures on this forum, can try to send
a message to the account. But if you still can't solve your problem, try the last way to contact their social media. Hopefully bitcasino.io
representative reads this topic, so this problem can be resolved quickly.

You are surprised because you haven't read some other post on how this ended well. Look to the quotes and past posts.

They've handled the concern of the complainant properly, just a few back reading guys and you'll see how it ended.