Bitcasino.io blocked account - 1.2kk trx

[CardsMoney]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

[1715306619]

1715306619

[1715306619]

1715306619

[1715306619]

1715306619

[SoulMortal]

Bitcasino.io
There was a active account of bitcasino.io but it looks like its not active anymore. I suggest to contact them by their social media account.

[avikz]

This is the active account of Bitcasino.

https://bitcointalk.org/index.php?action=profile;u=2087138

Try shooting a PM to this account. If the matter is still not resolved, open up a thread in "Scam acquisition" section for better visibility.

Hope that helps!

[CardsMoney]

This is the active account of Bitcasino.

https://bitcointalk.org/index.php?action=profile;u=2087138

Try shooting a PM to this account. If the matter is still not resolved, open up a thread in "Scam acquisition" section for better visibility.

Hope that helps!

Thank u, wrote to pm, waiting on response.

[Kupid002]

Once your problem is not resolve by one of their representative here then try to open scam accusation  with all proof you have .

By the way how much TRX your account have and what response you receive in their email support I am sure you already send email to them am I right?

[Taskford]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

10 days waiting is to much so its time to post a scam accusation if you have proofs and also kindly go to this thread https://bitcointalk.org/index.php?topic=4541166.920 message the OP since he's so actove posting an updates in their threads here.

And goodluck hope you will get your trx.

[CardsMoney]

Wrote in pm to Bitcasino and in their tread, added screenshot.

[batang_bitcoin]

Wrote in pm to Bitcasino and in their tread, added screenshot.

Wait for them to respond, they are active in the forum and for matters like this, they'd be happy to help you out.
Just be patient and they'll be addressing your concern once they've read your complain.

[pilosopotasyo]

Wrote in pm to Bitcasino and in their tread, added screenshot.

Wait for them to respond, they are active in the forum and for matters like this, they'd be happy to help you out.
Just be patient and they'll be addressing your concern once they've read your complain.

The amount is not really that huge for them not to address it only 1200 Tron but it's still worth it to claim if you are a gambler any amount will do, and besides Tron is a good coin I'm sure it will be taken care of I have not seen a lot of complaints on Bitcasino.io and they have an active campaign here.

[AjithBtc]

Bitcasino.io is one of the trusted gambling platform, you can be sure of getting the issues solved at the earliest. Till date you haven't got any information regarding the reason to block your account. Do you find anything wrong done by you while gambling. One more thing, check your bet history once. Because I encountered an issue, suddenly all my funds got washed away. I requested support and finally its my mistake, unknowingly I've pressed the max tab before placing the bet.

[batang_bitcoin]

Wrote in pm to Bitcasino and in their tread, added screenshot.

Wait for them to respond, they are active in the forum and for matters like this, they'd be happy to help you out.
Just be patient and they'll be addressing your concern once they've read your complain.

The amount is not really that huge for them not to address it only 1200 Tron but it's still worth it to claim if you are a gambler any amount will do, and besides Tron is a good coin I'm sure it will be taken care of I have not seen a lot of complaints on Bitcasino.io and they have an active campaign here.

It's not just the amount but the customer service which they can provide to any of their customer's complain. It's about dealing with any certain doubts and inconvenience that one has experienced.
I haven't mentioned the amount of TRX because what's more important is that they'll help any complain regardless of the amount. As long as there's no fault from the customer.

[yazher]

I think it's best for you to put all the evidence about your account being locked on their site if they don't give you any highlight about your account or if they don't give it back to you. You know if you have solid proof about your claim, most of the members in the community will be on your side and their site will be red marked all over the internet. If they don't want to be closed forever they better fixed your issue or else they will rain with countless bad reviews.

[DoublerHunter]

Bitcasino.io is one of the trusted gambling platform, you can be sure of getting the issues solved at the earliest. Till date you haven't got any information regarding the reason to block your account. Do you find anything wrong done by you while gambling. One more thing, check your bet history once. Because I encountered an issue, suddenly all my funds got washed away. I requested support and finally its my mistake, unknowingly I've pressed the max tab before placing the bet.

^ That's definitely right, they are here for how many years and I also witnessed different baseless and pointless against them but in the end, it will end up solved. Just like what happened the last couple of the month, https://bitcointalk.org/index.php?topic=5260832 and this, https://bitcointalk.org/index.php?topic=5260827.0. We think and sounds true that the complainant is a victim but the fact the real victim is Bitcasino with the bugos strategy. However, if OP can compiled a good proof then, OP is good to post in scam accusation board, but if did not have, that is again useless.

[suzanne5223]

I also agreed that Bitcasino was among the long existing and reputable casinos so solving this issue shouldn't be a problem but I think their support response is somehow slow because 95% of all gamblers usually feel unrest until their fund issue is resolved especially when it withdrawal issue.
With that been said, @CardsMoney I'm curious and want to know how you know this is the right place to report the issue?

[Questat]

Is there a bitcasino.io representative on the forum?

Go to their ANN thread as stated by other members above.
Follow the suggestion, if they will not reply then that is the time to create a scam accusation as they will surely answer it if there is a valid basis as that will ruin their reputation.

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

They they state the reason why your account was block?

All proofs and screens can load, its not joke.

Load where? are you trying to upload some pictures of your evidence in the forum?

[maxreish]

If chat support replied to your querries, i do think they can give you an answer immediately on how will you settle your account. Hope the representative here will see your message asap and let us know so we can guide you to start a thread in scam accusations.

bitcasino thread

Hope it will settle soon.

[CardsMoney]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

[Darker45]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

Forget about the thought that the site is being a scam for now. I believe Bitcasino.io wouldn't tarnish their reputation in exchange for a handful of a shitcoin.

But this one is certainly a reflection of their poor support system. Moreover, while this is not a strange case in terms of casinos suddenly blocking accounts of users until and unless KYC is passed, this paints Bitcasino.io rather badly as users would now feel uncertain about their non-KYC gambling services.

With this as precedent, the site suddenly requiring submission of personal information, gamblers highly treating anonymity as a must might be discouraged.

Anyway, if you're losing patience over them, as a VIP client having only 1.2k of TRX stuck in your wallet, you could always forget about them and jump ship to another reputable casino.

[coin-investor]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

If this is not resolved in three weeks then create a scam accusation, there should be a time limit if they are going to address the issue, if the case in scam sections it will put doubt in their status and they will have to answer, of course, it's their right not to, but it cast doubts on how they handle cases like this.

[Kupid002]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

I don't know why they are not accepting passport that was mostly use by user in different website that as KYC .maybe ,you just sent it blured that's why they are not accepting it try to upload again with clear images or videos .

If you are VIP members the one you lost is just small amount for them to blocked your account.

[shoreno]

I believe Bitcasino.io wouldn't tarnish their reputation in exchange for a handful of a shitcoin.

Anyway, if you're losing patience over them, as a VIP client having only 1.2k of TRX stuck in your wallet, you could always forget about them and jump ship to another reputable casino.

afaik trx isnt a sh*t coin but it still up you if you consider it but i like your advice here . 2weeks is really alot and enough to move on , if this problem happen to me i probably loose patience and move on to another casino that can treat me better . whats more suck is that he is already a vip and vip means verry important person but its funny that he was like treated as an ordinary costumer . the amount is small and the casino dont bother to return it but how much more if the amount lost is higher ?

[Bitcasino.io Support]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

[Saisher]

I believe Bitcasino.io wouldn't tarnish their reputation in exchange for a handful of a shitcoin.

Anyway, if you're losing patience over them, as a VIP client having only 1.2k of TRX stuck in your wallet, you could always forget about them and jump ship to another reputable casino.

afaik trx isnt a sh*t coin but it still up you if you consider it but i like your advice here . 2weeks is really alot and enough to move on , if this problem happen to me i probably loose patience and move on to another casino that can treat me better . whats more suck is that he is already a vip and vip means verry important person but its funny that he was like treated as an ordinary costumer . the amount is small and the casino dont bother to return it but how much more if the amount lost is higher ?

I hold Tron and I don't consider it a shitcoin it's far from being a shitcoin and even if it's a small amount it should be addressed, no need to transfer to another gambling site and leave it like that if since it was already posted it should be address this is for the reputation of Bitcasino, their players and for those who wants or looking to play on Bitcasino.

[CardsMoney]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

Thank u, im waiting on email response.

[Questat]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

Thank u, im waiting on email response.

Told yah, they would not destroy their reputation, so you will just have to wait for their response now, hopefully your problem will be solve the soonest.

Good luck!

[livingfree]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

For that amount, they'll ask that much? wait until they will respond to your email.

They have already acknowledged your complain through this thread. And for the meanwhile, lock this thread and wait until they clear your complain or until they have an answer to your problem.

[lebregone]

I will hope that you problem can be resolved as soon as possible as there is a representative already that responds to your post.

If you have not done anything wrong then I am sure that your problem will be solve right away as they will surely fix it if they want to clear their part in order to avoid damaging their reputation.

[Twentyonepaylots]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

Hi CardsMoney,

I got your username and I will give it a look.

Cheers,
Karl
Bitcasino.io

You should have not wait for that long, it seems like you missed a lot of days gambling during this boring time. And for the Bitcasino good job for responding. Hope that the conflict on his account will be resolved. Try to update also if there is something suspicious why his account suspended or any reason why it lead that way.

[CardsMoney]

Still no email response, ill open scam accusation topic at monday.

[ongkok87]

Still no email response, ill open scam accusation topic at monday.

Try waiting for a couple of days and if you think they scam you, you can indicate it to your thread how much they scammed you but Bitcasino.io is one of the good casinos right now I think they have an explanation to what happened.

[CardsMoney]

They answered: As a consequence of the detections of these accounts, we would like to inform you that your account and all associated accounts have now been permanently closed.

TRX will be withdraw to my TRX account manually.  I didnt have multiple accounts, but if they withdraw my TRX, problem will solved.

Thank u all people, who write here and help me. After they back my TRX, ill write here. Thanks Bitcasino Support, u help me too.
Waiting on my 1.2kk TRX.

[acroman08]

They answered: As a consequence of the detections of these accounts, we would like to inform you that your account and all associated accounts have now been permanently closed.

TRX will be withdraw to my TRX account manually.  I didnt have multiple accounts, but if they withdraw my TRX, problem will solved.

Thank u all people, who write here and help me. After they back my TRX, ill write here. Thanks Bitcasino Support, u help me too.
Waiting on my 1.2kk TRX.

good for you.

and after the issue has been resolved it's better to update the title to solved then lock the thread to close the issue.

[Questat]

Still no email response, ill open scam accusation topic at monday.

That's your right, as long as that evidence is valid, you can always do that, all I wish is that you'll get your funds and Bitcasino.io would be able to reply with your accusation so everything will be solve for both ends.

[robelneo]

Still no email response, ill open scam accusation topic at monday.

Monday is good but Bitcoin support have already responded and he will look on the details of this issue, so far they've already responded well on every issue, I don't see this to be different on other issues they've encountered, give them some time, two days  is good but if they responded that they want more time give it to them this is to make sure that they want it resolved with the rules properly implemented

[livingfree]

They answered: As a consequence of the detections of these accounts, we would like to inform you that your account and all associated accounts have now been permanently closed.

TRX will be withdraw to my TRX account manually.  I didnt have multiple accounts, but if they withdraw my TRX, problem will solved.

Thank u all people, who write here and help me. After they back my TRX, ill write here. Thanks Bitcasino Support, u help me too.
Waiting on my 1.2kk TRX.

It's still a good result that you'll be getting your balance. Thanks to the consideration of Karl and his team, you should thank them.

Monday is good but Bitcoin support have already responded and he will look on the details of this issue, so far they've already responded well on every issue, I don't see this to be different on other issues they've encountered, give them some time, two days  is good but if they responded that they want more time give it to them this is to make sure that they want it resolved with the rules properly implemented

They've already responded as per cardsmoney and they'll be returning his balance but his account/s will be permanently banned.

[CardsMoney]

Issue solved, got trx back, thanks all.

[worldofcoins]

Issue solved, got trx back, thanks all.

Glad you got them back.
Their website isn't active so i thought it's a lost cause looking at previous situations of different gambling websites running away.
Cheers, it didn't happen with this website and you got your TRX back. 

[masulum]

Issue solved, got trx back, thanks all.

Congrats, since you are already getting your TRX and the problem has been solved, kindly mark your title thread as SOLVED, so anyone can aware of this case. Also, you can lock this thread to prevent any unwanted replay posts. This can be a piece of good knowledge for you to more careful if you are join in any gambling site. Of course, bitcasino.io will solve their user problems in a good way. How if this case happens in a scam gambling site.

[ropyu1978]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

I got the problem with stake account have been locked or blocked after success deposit more than 3k trx, I have trying to complain with their team technical but not get good way how to solve my problem, they always give reason I have made mistake with multiple account but I only have one account so far, what for I have many accounts if I make deposit and not looking for with free way to get reward.

[peter0425]

Wrote in pm to Bitcasino and in their tread, added screenshot.

Wait for them to respond, they are active in the forum and for matters like this, they'd be happy to help you out.
Just be patient and they'll be addressing your concern once they've read your complain.

The amount is not really that huge for them not to address it only 1200 Tron but it's still worth it to claim if you are a gambler any amount will do, and besides Tron is a good coin I'm sure it will be taken care of I have not seen a lot of complaints on Bitcasino.io and they have an active campaign here.

it is not about the amount mate because either Huge or Small the thing is the response of the support,Just a short explanation is enough for OP to learn whats the problem because as what you said this is just a small amount so there is nothing to be delayed answering.

And also Bitcasino is long running gambling site and i believe that they have an active campaign still that managed by jeremy?correct me if i am wrong.

if they don't give any answer after Pm's then better create Scam accusation.

Edit:

Issue solved, got trx back, thanks all.

Just don't Mind since the Issue has been resolved,Hope this will never happen again in the future.

Their reputation is much important to the claims of their players.

[pakhitheboss]

I use only one account and play roulette. Im vip client in casino, because play on big amount, deposit and withdraw. 2 weeks ago account was blocked, asked KYC. I sent passport and bill. They sent me link to video verification, but its not accept my national passport. I maked new driver license, because national passport not accept in service. Link to verification expired, bitcasino not answer from 29 august.

If this scam, i dont understand why, because 1.2kk trx its not all, i deposit bigger amounts and no problem, i dont understand why they not answer me.

Bitcasino good casino, with big limits, but this situation very strange.

I don't know why they are not accepting passport that was mostly use by user in different website that as KYC .maybe ,you just sent it blured that's why they are not accepting it try to upload again with clear images or videos .

If you are VIP members the one you lost is just small amount for them to blocked your account.

Any countries passport is considered a valid ID proof, Where as driving license is not. It is completely strange for them not to accept passport as a valid proof.

I think you should post the emails sent by them in this forum. Memebers here might be able to help you with your issue. Since your account has newbie status you can upload the images of those emails on imgur.com and submit here the links.

[sempak]

You can also try to make a copy of your passport, and then a selfie with it, for example. And the quality / resolution of the passport must be good. Just keep emailing, persistence wins. If the documents are clear and you are in a country where online gambling is not a problem, I foresee no problems.

[pungopete468]

Is there a bitcasino.io representative on the forum?

Account was blocked 2 weeks ago, on email no response last 10 days,
chat support said i have waitinig, i start think its scam.

All proofs and screens can load, its not joke.

I saw a post more early today from this person who represents the bitcasino.io
I was in another thread, but you can find his account there:
https://bitcointalk.org/index.php?action=profile;u=2087138
So when you send him a PM, he should be able to read it. Most probably today. Try to reach him on PM and then see if he reacts and if he will be able to help you solve the situation. Fingers crossed.

[bobyhodob]

well I think it has become a natural thing when there are users who have that much assets it will definitely make them suspend temporarily because it is suspiciously indicated, so I think you should try to contact the Bitcasino support team and try to find a solution, I'm sure the support team will help you.

[RokokGudangGaram]

well I think it has become a natural thing when there are users who have that much assets it will definitely make them suspend temporarily because it is suspiciously indicated, so I think you should try to contact the Bitcasino support team and try to find a solution, I'm sure the support team will help you.

That is true. You could check the terms and conditions of the gambling site so you could follow the official instructions regarding this type of situation you are in. That is why it is also crucial to abide the terms and conditions of a gambling site as certain actions will be taken if they noticed something suspicious. Just keep emailing them and provide reliable evidences.

[batang_bitcoin]

Guys, there's no need for more suggestions. You only have to go back to the 2nd page and see what happened but here's a quick preview of what has happened. It's okay and been solved.

Issue solved, got trx back, thanks all.

OP should close this thread as it's done.

[imstillthebest]

well I think it has become a natural thing when there are users who have that much assets it will definitely make them suspend temporarily because it is suspiciously indicated, so I think you should try to contact the Bitcasino support team and try to find a solution, I'm sure the support team will help you.

this is my first time to see a gambling site that blocks account if they see your account have alot of funds but a gambling site supposed to be happy when they found out that users that play on them have alot of funds because mostly the funds will just come to them and probably loose by a gambler .

Just keep emailing them and provide reliable evidences.

he did but he didnt got a callback for much time  . infos were already provided by him.  he cant just keep sending same mail because that will be considered as spamming and worst he can be blocked and not be payed at all if they got annoyed

[MCobian]

I am quite surprised that bitcasino.io has such poor service to its users. But this can be resolved peacefully and well. If you haven't
received a response from email and chat support, you haven't provided a solution to the problem you are facing. Please try to contact
bitcasino.io representative, I see there are several accounts that use bitcasino.io avatars and signatures on this forum, can try to send
a message to the account. But if you still can't solve your problem, try the last way to contact their social media. Hopefully bitcasino.io
representative reads this topic, so this problem can be resolved quickly.

[livingfree]

I am quite surprised that bitcasino.io has such poor service to its users. But this can be resolved peacefully and well. If you haven't
received a response from email and chat support, you haven't provided a solution to the problem you are facing. Please try to contact
bitcasino.io representative, I see there are several accounts that use bitcasino.io avatars and signatures on this forum, can try to send
a message to the account. But if you still can't solve your problem, try the last way to contact their social media. Hopefully bitcasino.io
representative reads this topic, so this problem can be resolved quickly.

You are surprised because you haven't read some other post on how this ended well. Look to the quotes and past posts.

They've handled the concern of the complainant properly, just a few back reading guys and you'll see how it ended.