adamjamal (OP)
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Hello everyone ,
I had a very bad experience with paxful company, the problem began when I entered my phone number in their website, before this happens I was trading on their platform without any trouble, but one time after i deposited BTC and before starting a trade they told me to add my phone number to proceed and when i entered my phone number they immediately frozen my account i didn't know why !, so i contacted with their support which is one of the worst support i had seen in my life they took 2 week to reply and the response was I'm from forbidden country in their system and i can no longer user their service, at this point i don't want to use their service anyway so i told them i want my BTC back, this time they took almost one month to reply saying i can't do that ! and i must verify my account in order to withdraw, I mean what the hell is wrong with them this is my money why can't i just withdraw it ? now my money still stack in there and i don't know how to deal with them i don't want to trade their anymore i just want my money back ! any idea to help with this, i tried to verify my passport and they accept it but still the address verification is a problem because they don't accept my country, anyway to bypass that and verify the address so i can unfreeze my account ?
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bL4nkcode
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Are you living in one of these countries on this list of OFAC grey/high-risk countries? I guess you should read their terms first. But anyway, I don't think anyone here can help you with them if their support replies barely for a month. Also, weird, they said you're from restricted country, now they want you to verify your account before you can withdraw your funds, and your country isn't on their list for address verification, in which there's nothing you can do for address verification. What on my mind is to submit ID from someone you knew from other country that isn't on their list so that you can withdraw your funds, but that's something difficut I guess and somewhat unlawful from their end. |
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Lucius
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What many don’t do before they start using a service is a basic check to see if that service is available in their country or is blocked completely or partially. When it comes to Paxful the list of countries that have been blocked completely or partially is quite large, and since you've been using the service for a while without any problems, I guess you're in a country that Paxful classifies as "OFAC gray / high-risk countries" and for the same requires verification. What I know from the experience of other users is that such things are not an isolated case, and that their customer support is one of the worst. All you can do at this point is be persistent and try to do the verification to the end - because there is no other way to get your funds. I hope you will have more luck than this member -> My bitcoin is frozen at Paxful and they won't let me withdraw it |
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OmegaStarScream
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October 04, 2020, 12:47:16 PM |
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I guess you should read their terms first. But anyway, I don't think anyone here can help you with them if their support replies barely for a month.
I agree but at the same time, it's difficult to say who's fault is it without knowing when OP first registered and used the platform. It's possible that the country he's in was not banned before since the KYC procedure was first introduced in 2019. What on my mind is to submit ID from someone you knew from other country that isn't on their list so that you can withdraw your funds, but that's something difficut I guess and somewhat unlawful from their end.
That's not going to work since as he already submitted the passport. The name on the proof of address document must match the one in the passport. |
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bL4nkcode
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October 04, 2020, 01:03:45 PM |
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That's not going to work since he already submitted the passport. The name on the proof of address document must match the one in the passport.
Oh, yeah, I overlooked he already submitted it, now it seems like there's no way to get OP's funds out there. |
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Potato Chips
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October 06, 2020, 07:23:25 PM |
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Support team is active-ish in their subreddit, try your luck there ( https://www.reddit.com/r/paxful/). I'd post the link here if I were you, so ppl can help you with the upboats. Not sure how high are the chances of succeeding, but they also have a form where you can escalate your ticket number If you have any issues and you haven't heard back from our support team within 1-3 days, please use our Paxful Escalation Form so we can help: https://tinyurl.com/paxfulhelpSince you're already there, might as well crosspost it in other cryptocurrency centered subreddits-- could also help if they saw it posted in two or more communities |
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Darker45
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October 07, 2020, 02:22:16 AM |
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That's not going to work since he already submitted the passport. The name on the proof of address document must match the one in the passport.
Oh, yeah, I overlooked he already submitted it, now it seems like there's no way to get OP's funds out there. In which case, if I were the OP, after trying in vain to reach out to them in all available avenues, I might resort to submitting bogus documents just to pass address verification. This is wrong and illegal and I am not recommending it, but it seems the OP can't expect anything from its inutile customer support. And, after all, this KYC thing is already rotten to the core. |
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Potato Chips
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October 07, 2020, 10:25:45 AM |
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That's not going to work since he already submitted the passport. The name on the proof of address document must match the one in the passport.
Oh, yeah, I overlooked he already submitted it, now it seems like there's no way to get OP's funds out there. In which case, if I were the OP, after trying in vain to reach out to them in all available avenues, I might resort to submitting bogus documents just to pass address verification. This is wrong and illegal and I am not recommending it, but it seems the OP can't expect anything from its inutile customer support. And, after all, this KYC thing is already rotten to the core. That could potentially land you to more trouble, I'm against it. It's a serious crime and there's most likely a legal consequence if op's caught in the act. Their data is even on Jumio's database which makes tracking op easier. There's simply too much risk. How much are we talking about here tho @op? |
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Darker45
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October 07, 2020, 01:01:12 PM |
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That's not going to work since he already submitted the passport. The name on the proof of address document must match the one in the passport.
Oh, yeah, I overlooked he already submitted it, now it seems like there's no way to get OP's funds out there. In which case, if I were the OP, after trying in vain to reach out to them in all available avenues, I might resort to submitting bogus documents just to pass address verification. This is wrong and illegal and I am not recommending it, but it seems the OP can't expect anything from its inutile customer support. And, after all, this KYC thing is already rotten to the core. That could potentially land you to more trouble, I'm against it. It's a serious crime and there's most likely a legal consequence if op's caught in the act. Their data is even on Jumio's database which makes tracking op easier. There's simply too much risk. How much are we talking about here tho @op? Perhaps the how much is a good start. Make no mistake, I am also against it. But if after OP has exhausted all possible means and Paxful remains adamant and would still not release his/her Bitcoins, I guess it is probably reasonable to try considering his/her last resort options. Depending on the amount, OP cannot just call it quits. Or perhaps he/she could start taking legal steps, which could be more complicated and costly. |
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Potato Chips
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October 07, 2020, 06:56:10 PM |
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Make no mistake, I am also against it. But if after OP has exhausted all possible means and Paxful remains adamant and would still not release his/her Bitcoins, I guess it is probably reasonable to try considering his/her last resort options.
It doesn't make a difference. The fair chance that op could get caught and suffer the consequences from doing so still remains, which again would bring more trouble than what they originally had. Depending on the amount, OP cannot just call it quits. Or perhaps he/she could start taking legal steps, which could be more complicated and costly. Yeahh. If op would be spending more that what they lost, it's better not to go through it. Consulting with a lawyer regarding the chances and options should help in seeing the big picture. |
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Lordhermes
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October 08, 2020, 12:11:33 PM |
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If your country is restricted from using paxful, then the registration button could have denied you from registering at the first place, bit I'm still a little bit confuse because you have used the exchange before. I tried to verify my passport and they accept it but still the address verification is a problem because they don't accept my country, anyway to bypass that and verify the address so i can unfreeze my account ?
Your address verification would also be accepted in as much as your passport verification was accepted, it could be a problem if the country in your passport does not coincide with the address document, the simplest way of getting your address document is from your local bank statement of account, Be persistent to complete the verification process and never loss hope. |
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Mkmanik
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October 15, 2020, 03:08:08 AM |
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In this situation try to verify your Paxful account with your friend document(nonrestricted country friend). Maybe it will be hard for you, But I think it's the only way to get back your bitcoin.
Next time before creating an account at any site please try to read the Terms and conditions of their website. in this way, you will be safe from this kind of shit experienced. I suggest you use Localbitcoins as the best alternative to Paxful
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