Where did you download the Electrum?
You must check first if your Electrum lower right corner show green circle or red or might be stuck on syncing with 2 arrows?
Aha! The circle is red.
A box popped up with 3 menus: Overview, Connection, and Server. In the first it has Status: Connected to 2 nodes. Then Server: None. In the Server menu the box is checked for ?Select server automatically?. The server selected is bitcoin.freedomnode.com. In the Connection menu the box is checked for Use SSL.
Presumably some of this is part of the problem. Perhaps you can help me to get it set up properly.
I did download it from Electrum.org but it?s an older version, 3.0.1. I now realize I should have updated to the latest version, and will do that for future transactions. Meanwhile presumably I have to solve the problem on the wallet I have in order to recover the BTC that was sent to it.