I couldnt reach anyong from bitcoin to help.
Bitcoin is not a company. So you most probably will not get help from anyone "from Bitcoin".
On the other hand you've got your coins from somewhere, so please tell us which website you talk about and where is your money locked. That one should have customer support.
Also the poll question tells about "bitcoin bch". BCH is not Bitcoin. BCH is an altcoin. One much cheaper than Bitcoin. There is one website confusing newbies and lying it's Bitcoin, but it's not.
You should also clarify this too.
Deadend web pages and no phone help.
Can you please tell us:
1. where is your money locked (what website/service)
2. where did you look for customer support info
3. do you talk about BTC or BCH? This would also help understand you talk about 270$ or actually 5.62$ (BCH is 48 times smaller than BTC).
4. did you try to transfer your coins to another address? was it BTC or BCH address?