HitBTC.com - Withdraw Disabled, is it scam ? (Ticket#605865 : solved)

[Bitcoin-Pro]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

[niall51]

Does your activity's normal things? If yes, you can send some ticket to asking why then how to solved the problem. Usually they had lock on your account for reason security, you will be asked to do KYC procedure.

[Bitcoin-Pro]

Does your activity's normal things? If yes, you can send some ticket to asking why then how to solved the problem. Usually they had lock on your account for reason security, you will be asked to do KYC procedure.

i contact support and they asked to complete KYC documents.
but my trade volume is low, and i don't want to share my personal documents with anyone.
plus, i used site long time ago and they never asked for that before.

do you know if they will release my funds automatically by the time?

[GrayFullbuster]

I do not know what kind of problems that they are currently encountering because I have also account in HitBTC and I able to get my funds whenever I withdraw it before, I never experienced that kind of problem because before they have a good service but now it seems that it is a huge problems for traders and investors like you. We cannot easily say it a scam because it is too early and maybe there just problems, you should not be nervous because for me you will withdraw it because hitbtc have already reputation but what I do not like in hitbtc is it is full of shitcoins and the volume is low but overall it is good before. Thank you for your information because I plan to fund my account there again but I luckily read your recent experienced.

[Bitcoin-Pro]

I do not know what kind of problems that they are currently encountering because I have also account in HitBTC and I able to get my funds whenever I withdraw it before, I never experienced that kind of problem because before they have a good service but now it seems that it is a huge problems for traders and investors like you. We cannot easily say it a scam because it is too early and maybe there just problems, you should not be nervous because for me you will withdraw it because hitbtc have already reputation but what I do not like in hitbtc is it is full of shitcoins and the volume is low but overall it is good before. Thank you for your information because I plan to fund my account there again but I luckily read your recent experienced.

i'm old user of HitBTC too, but today i used to exchange 0.2 btc into 3600 USDT.
when i try to withdraw i got that error. i used HitBTC before with up to 7 btc total. but don't know what happen after a long time. so be careful.

if account verification is required, why they don't ask for it before i invest.
however, for small trader i don't think documents should be required.

[niall51]

Does your activity's normal things? If yes, you can send some ticket to asking why then how to solved the problem. Usually they had lock on your account for reason security, you will be asked to do KYC procedure.

i contact support and they asked to complete KYC documents.
but my trade volume is low, and i don't want to share my personal documents with anyone.
plus, i used site long time ago and they never asked for that before.

do you know if they will release my funds automatically by the time?

Terms & Condition already "ticked" once registered, so we have nothing power then.
I can understand your have important reason to wont share any ID or  documents to a company. But you need to completed for claim your money or your rights.
Many thread or case built on this forums, the most case solved through completing the KYC.

[Bitcoin-Pro]

Does your activity's normal things? If yes, you can send some ticket to asking why then how to solved the problem. Usually they had lock on your account for reason security, you will be asked to do KYC procedure.

i contact support and they asked to complete KYC documents.
but my trade volume is low, and i don't want to share my personal documents with anyone.
plus, i used site long time ago and they never asked for that before.

do you know if they will release my funds automatically by the time?

Terms & Condition already "ticked" once registered, so we have nothing power then.
I can understand your have important reason to wont share any ID or  documents to a company. But you need to completed for claim your money or your rights.
Many thread or case built on this forums, the most case solved through completing the KYC.

ok anyone trusted here can complete this for me?
i will give $500 for help, and i withdraw the remain $3100

[molsewid]

i contact support and they asked to complete KYC documents.
but my trade volume is low, and i don't want to share my personal documents with anyone.
plus, i used site long time ago and they never asked for that before.

do you know if they will release my funds automatically by the time?

Ask them directly if they can release your funds even if you didn't complete KYC documents. If they can, it's good news, but if they can't, you should think carefully if you should do the KYC or not. Almost all exchanges right now required KYC, not like before. Actually, if I'm not wrong, they are required too to do this by the government.

[sujonali1819]

if account verification is required, why they don't ask for it before i invest.

I will say this is actually a trap or a way to steal someone's money. also, an example of multiple id and country does not support. When people do register there is no problem but when try to withdraw there are several excuses come.

we have also guilty in this case because we don't care about the site terms and conditions. even don't read it for one time. And as I know a few months or a year ago Hitbtc asked for KYC to all users maybe. So you don't get the notice during log in?

It's not a little amount. So try to contact their support. Request them to solve the issue and if they ask for KYC do that if you don't think it's a problem for you.

[joniboini]

i will give $500 for help, and i withdraw the remain $3100

Be careful, scammers are probably trying to scam you for this. There's no way others can help except maybe pointing where you should upload documents and what kind of document you should upload for the KYC (and the support is probably enough to do that). Also be careful if somebody is trying to sell some documents for fake verification.

[so98nn]

[...]

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ok anyone trusted here can complete this for me?
i will give $500 for help, and i withdraw the remain $3100

That's not the perfect way to approach for help. I recommend you to go through any escrow widely available on this forum. Better post your request of withdrawal in a thread and also manage an escrow for the whole process. People will trust you immediately and will do anything for you since you are literally giving away 500 bucks for easy stuff.

Also, you should re-consider your withdrawal option. It's better to verify your account. In the ToS they are bound by law not to share your details with any third party. So you are good to go mate.

[Renampun]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

I used to have a similar case with you on HitBTC but it's done...
I think this problem occurs because you do not follow their KYC procedures? contact their customer support service and give your reasons, if you are willing to do KYC then just do it. Now I have never traded on HitBTC, it is much more comfortable and safer on Binance.

[boyptc]

Hitbtc is known for that kind of problem, it's typical for them to encounter such problems.

i will give $500 for help, and i withdraw the remain $3100

Things might get worse if you hire someone to do that for you.

I used to have a similar case with you on HitBTC but it's done...
I think this problem occurs because you do not follow their KYC procedures? contact their customer support service and give your reasons, if you are willing to do KYC then just do it. Now I have never traded on HitBTC, it is much more comfortable and safer on Binance.

In other exchanges, this is almost the same scenario. If the amount seems to be high on their notice, they will really ask you kyc.

[Beparanf]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

They implement KYC to user with an abnormal activity just like what you did. Your has been dormant for a long period and you deposit a significant amount. I encounter this issue before but it resolved after I undergone KYC. They are fast to reply on this kind of issue. Just make sure to create appropriate support ticket and do it in a nice way.

Most of the people claiming hitbtc as scam due to disabling account are those who didn't want KYC. If you are to do the KYC, You don't have any problem and you can easily get your money back. Refusing it to do so will be a pain in the ass because you don't have a choice. No one can help you to solve your issue here. Hitbtc account account here in the has been nuke by negative trust so they don't any care about there reputation here.

As I've said, Approach them with a gently manner. You will recover your funds.

[Silberman]

I do not know what kind of problems that they are currently encountering because I have also account in HitBTC and I able to get my funds whenever I withdraw it before, I never experienced that kind of problem because before they have a good service but now it seems that it is a huge problems for traders and investors like you. We cannot easily say it a scam because it is too early and maybe there just problems, you should not be nervous because for me you will withdraw it because hitbtc have already reputation but what I do not like in hitbtc is it is full of shitcoins and the volume is low but overall it is good before. Thank you for your information because I plan to fund my account there again but I luckily read your recent experienced.

i'm old user of HitBTC too, but today i used to exchange 0.2 btc into 3600 USDT.
when i try to withdraw i got that error. i used HitBTC before with up to 7 btc total. but don't know what happen after a long time. so be careful.

if account verification is required, why they don't ask for it before i invest.
however, for small trader i don't think documents should be required.

There are two possibilities that could be at play here, the first one is that if your account is old and you have not used it for a very long time the fact that you are now exchanging such amount of bitcoin seems suspicious to them and they want you to verify your identity, the other option is that while you have not used the exchange their policies have changed and now everyone that exchanges that amount of money needs to go through a verification process, anyway it does not seem as if you can avoid this and I can understand your reasons to not want to verify yourself but if you want your money back you'll have to do it.

[target]

There is no escaping the KYC from exchanges, if you don't want to submit then you can't withdraw your coins. But you wouldn't want to also trust someone with $3000, what is stopping him from withdrawing it all and non for you while he could use someone else documents?  Either submit your data yourself or just try asking your relative or a local friend instead.

[dunfida]

Today when i try to withdraw from HitBTC.com i get this error :
Withdrawals are temporarily disabled on your account.

After i googled, i find many other people have similar problem.
I'm sorry because i wasn't aware of this problem with HitBTC.

Is there a hope i will get my fund from it?
or it's like other scam sites ? no hope?

Few thread about this scammy exchange.

https://bitcointalk.org/index.php?topic=5228702.0
https://bitcointalk.org/index.php?topic=5220892.0
https://bitcointalk.org/index.php?topic=5122054.0
https://bitcointalk.org/index.php?topic=5221422.0
https://bitcointalk.org/index.php?topic=2437121.0

If you have made out some simple search, you wont really be having this kind of headache youve been experiencing.

You dont have any options but to wait up for their response since theyre the ones who can resolve out such problem.

[CaVO32]

Hitbtc is known for that kind of problem, it's typical for them to encounter such problems.

i will give $500 for help, and i withdraw the remain $3100

Things might get worse if you hire someone to do that for you.

I used to have a similar case with you on HitBTC but it's done...
I think this problem occurs because you do not follow their KYC procedures? contact their customer support service and give your reasons, if you are willing to do KYC then just do it. Now I have never traded on HitBTC, it is much more comfortable and safer on Binance.

In other exchanges, this is almost the same scenario. If the amount seems to be high on their notice, they will really ask you kyc.

I am wondering why the OP can't do it for himself and will require somebody to help him? It is better to submit the KYC documents rather than ask for someone to do that for him. He may encounter more problems if he will ask somebody. As the record of IPs in the site will change. And the exchange may tell him some suspicious activities, which may further harm his chance of withdrawing his funds. The money we are talking about here is not really small for most of us. So for me, better follow the instructions of the support rather than look for somebody out here.

[tbct_mt2]

The HitBTC.com's Terms of use have some rules for restrictions. I suppose you to read the page and figure out what you did whether breaks their rules in Terms of use.

Restrictions

6.2. Conditions and Restrictions. We may, at any time and in our sole discretion, refuse to perform any Transfer requested via the Technology Platform, impose limits on the Transfer amount permitted via the Technology Platform or impose any other conditions or restrictions upon your use of the Technology Platform without prior notice.

Withdrawals
Please read the rule 13.6

5.2. Withdrawal of Consent. You may withdraw your consent to receive electronic Communications by sending a withdrawal notice to support. If this is a case you waive your right to plead ignorance. If you decline or withdraw consent to receive electronic Communications, HitBTC may suspend or terminate your use of the Technology Platform.

13.1. Our Technology Platform allows Users to remit crypto assets to HitBTC Account from external third-party service and vice versa except to certain limitations, which may be updated from time to time. YOU INDEMNIFY AND HOLD HIT TECH SOLUTIONS DEVELOPMENT LIMITED HARMLESS AGAINST ANY CLAIMS, DEMANDS AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ORIGINATED FROM OR IN ANY WAY CONNECTED WITH YOUR DEPOSIT/WITHDRAWAL TRANSFER REQUESTED IN VIOLATON OF SETTLED LIMITATIONS.

13.6. Rejected or Suspended Deposit/Withdrawal Transfers. In some cases, the third-party service may reject your crypto assets to be processed, suspend the Deposit/Withdrawal Transfer of your crypto assets, or be not able to support the Transfer, or may otherwise be unavailable. YOU AGREE THAT YOU WILL NOT HOLD HITBTC LIABLE FOR ANY CLAIMS, DEMANDS AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ORIGINATED FROM OR IN ANY WAY CONNECTED WITH SUCH REJECTED OR SUSPENDED ETC. DEPOSIT/WITHDRAWAL TRANSFERS.

[boyptc]

I am wondering why the OP can't do it for himself and will require somebody to help him? It is better to submit the KYC documents rather than ask for someone to do that for him. He may encounter more problems if he will ask somebody. As the record of IPs in the site will change. And the exchange may tell him some suspicious activities, which may further harm his chance of withdrawing his funds. The money we are talking about here is not really small for most of us. So for me, better follow the instructions of the support rather than look for somebody out here.

He doesn't want his identity to be revealed on hitbtc or any exchange or anyone that will ask him to do so.

i don't want to share my personal documents with anyone.