Missing TXIDs from 3 transfers just made

[Addi84]

Hi,

I just made an ethereum transfer from my Coinjar account about 2 hours ago and it didn’t give me a TXID. It also wasn’t received. I then made a smaller one again of ether to see if that would push it through once again no TXID. So I made a small one of bitcoin no TXID?!! It’s been hours and the moneys still have not been received and I don’t know how to track them down it’s 13 hours until customer support for Coinjar opens in Australia and it was $500 so I really need to know where this is. Can anyone help with another way to track these transactions?

[1715215065]

1715215065

[1715215065]

1715215065

[1715215065]

1715215065

[mocacinno]

If they didn't give you a txid, i don't think there's anything anyone of us can do to help you out TBH.

Maybe they have a representative on the forum, or maybe you can track them down on twitter or something?

[bob123]

I don't know how their service works, but if they usually give you a TXID when you withdraw, this might be an indicator that the transaction hasn't been broadcasted yet.
You know, maybe their hot wallet is kind of empty, maybe software updates, etc.. could be lots of things.

The only thing you can do here is to wait for the customer support.
If they didn't initiate the transaction, they are still in control of your crypto. If they broadcasted a transaction, you will get the coins.

[jackg]

Can you share the address you sent the funds to, we might be able to track it that way?

They mightve just been waiting to batch transactions or something. If you put it in right and used the official site then there's likely nothing to worry about.

[Addi84]

Yes I sent both ethereum to 0x449007d5ebcb2ee9766c261e01f7918db28beb1c and the bitcoin to 3Hrsr1gcxVAqdS33AVXMS7eCfeEnjhVDzY they were both sent to the same website

[mocacinno]

Yes I sent both ethereum to 0x449007d5ebcb2ee9766c261e01f7918db28beb1c and the bitcoin to 3Hrsr1gcxVAqdS33AVXMS7eCfeEnjhVDzY they were both sent to the same website

I don't see any recent transactions funding those addresses:
https://etherscan.io/address/0x449007d5ebcb2ee9766c261e01f7918db28beb1c
https://blockchair.com/bitcoin/address/3Hrsr1gcxVAqdS33AVXMS7eCfeEnjhVDzY?_type=address&_search=homepage

you really need to work with this exchange's support dept to get this one solved...

By the way, a bit offtopic, but when you say "they were both sent TO the same website", i can conclude you're using a web wallet? If you're holding a lot of funds, i urge you to reconsider using web wallets...

[Addi84]

Now this one is missing 0x67a75381d4e0407a4d83e0f77408afc22b14e6c27e43ec8f4608938e0c4aee0e

[Addi84]

Yes I sent both ethereum to 0x449007d5ebcb2ee9766c261e01f7918db28beb1c and the bitcoin to 3Hrsr1gcxVAqdS33AVXMS7eCfeEnjhVDzY they were both sent to the same website

Using multi cryptocurrency block explorer (https://blockchair.com/), there's no BTC/ETH send to these address in past few days, which means Coinjar haven't process your withdraw request.

What you can do are either contact their customer support, either privately (if you want some privacy) or publicly through their social media (which can attract some attention).

[bob123]

You should consider to stop using their service if they are creating so much trouble for you.

How did you fix the problem the first time? Did it fix itself? Did you contact the customer support?
Whatever it is, do the same. And maybe consider to switch to another service..

[magneto]

Hi,

I just made an ethereum transfer from my Coinjar account about 2 hours ago and it didn’t give me a TXID. It also wasn’t received. I then made a smaller one again of ether to see if that would push it through once again no TXID. So I made a small one of bitcoin no TXID?!! It’s been hours and the moneys still have not been received and I don’t know how to track them down it’s 13 hours until customer support for Coinjar opens in Australia and it was $500 so I really need to know where this is. Can anyone help with another way to track these transactions?

Weird. I've used Coinjar extensively in the past and never had any issues. A few weeks have passed since your complaint, has this been resolved or is it still ongoing?

Definitely keep consulting their support. When I used them they were very responsive to my issues.

One thing to note: Coinjar will allow you to send dust amounts but they will not actually get propagated onto the blockchain, which means that essentially you are wasting your money when you send amounts like 0.00003 BTC. I'm not sure if that's what you meant by "smaller amounts", because if it is, then that could be an explanation. The $500 tx would have definitely gone through either way though.