TrustedCoin have reset 2FA accounts for users in the past, so all hope is not lost... but you'll need to contact them and provide as much detail as possible to prove you are the actual owner... having access to the original email account that was used to register the wallet with TrustedCoin is a good start!
Indeed, they did.
But there also were lots of reports that TrustedCoin did not help at all even when using the correct email.
And this makes sense to me.
Who would trust a service which lets you reset the 2FA if its enough to message them from your mail account.
That's like saying it is enough to compromise the victims computer to gain access to the wallet without 2FA and the mail addresses etc. to receive the 2FA. In such a case, their whole 2FA service would be useless.
They would need to request some information which only the original creator can know. And this excludes everything an adversary might have access to when compromising the victims system.
@OP:
The chances are very slim. Might still be worth to contact TrustedCoin. You got nothing to lose.
But your best bet would be to find the Mnemonic Code.
