HitBTC.com is big scam

[Bitcoin-Pro]

my funds not released yet.

if you want to read complete story and their requirements, original topic is here :
https://bitcointalk.org/index.php?topic=5290702.80

here are most valued replies from HitBTC support during the long time :

================ Request 1 ================
KYC and Proof of Address
Dear Valued Trader,

Please be advised that your account functionality has been temporarily restricted.


The activity on your account was flagged as suspicious by our Security and Risk Monitoring System, and the restrictions on some operations have been placed automatically.


By enforcing security measures we strive to protect our traders and create a healthy trading environment. We sincerely hope for cooperation on your end and ask you to please kindly provide some additional information for the verification process. This request is in line our AIA and international AML policies which can be viewed in the AIA policy section.


Please use our KYC verification form to upload the required documents, click “Request Verification,” and notify us once it is done by responding to this email.


We kindly ask you to disable all tools masking your network activity (VPNs or proxies) when logging into your HitBTC account while your identity and the activity on your account are being verified.

We aim to restore the full functionality of your account as soon as possible, however, manual KYC/AML verification takes time. Please be patient and, to avoid delays, please make sure to follow the guidelines when submitting the documents. We also wanted to let you know that providing links to your public Facebook or LinkedIn profiles can expedite the verification process.


Thank you and best regards,

HitBTC Team

================ Request 2 ================
Source of Funds
Dear Trader,

We have reviewed the documents you submitted in our KYC form, and in order to pass the verification process we need some additional information regarding the source of funds for the following transactions:
​
Amount    Currency    Hash
0.2    btc    3408915e430e4aed80c1cbe07b481...b15e8e74b48f5defb6486c96434e4
0.05    btc    6e0c6a914c8b07733839b16319ee9...2d6c851e6a5fbd2436c45c59bee8b

The source of funds report has to describe all actions you have performed with these funds before sending them to HitBTC, e.g. purchasing, exchanging, transferring from one address to another.

Kindly present the chain of events in chronological order. Please attach full-display screenshots confirming each step.

Note that screenshots of public blockchain explorers data are not accepted. Please provide the screenshots of your actions on the crypto services that you have used.

For example, if you obtained these funds on another crypto trading platform, please provide us the full-display screenshots of your deposit, trading, and withdrawal history on that platform so that the transaction history of the funds would be clearly traced.

Please note that we need to see detailed information (hash, address) for each of the above transactions.

Thank you,
HitBTC Team

================ Request 3 ================
Documents of other people who give me the funds.
Dear Trader,

In case the funds been purchased (received as a gift) from an individual, please provide us with a notary certified letter confirming that. Make sure the following points are mentioned:
- Documents proving buyer's identity;
- Documents proving seller's identity;
- Value that was given in exchange in the process of a purchase;
- The exact amount of the funds purchased;
- Details (hashes/addresses) of each transaction related to the purchase;
- The date when the letter was composed.

The letter then has to be certified by a notary.
To avoid unnecessary delays, please make sure all the requirements are met.

Regards,
HitBTC Team

==========================================

Who knows what they will request next?
I already provided all documents i have. and they didn't release the funds yet.

Maybe they'll ask me later to get the passports of Satoshi Nakamoto, the founder of bitcoin.

Until now, i can deposit and trade, but i can't withdraw.

my advice : HitBTC is Big Scam!

[mk4]

Yea.. though I'm not sure if they're literally scamming or if they're just unnecessarily really tight with their AML/KYC demands, HitBTC have got a lot of scam accusations here on Bitcointalk and on other communities already. I wish you the best, though definitely don't touch that exchange again if it just so happens that you gain back access to your money(hopefully).

There have been a few Reddit posts that claim that it was just a tedious KYC process so I wouldn't lose hope just yet.

Hitbtc scam was in fact just a long KYC verification - False alarm!
I think HitBTC just scammed me and I have it documented (last line: "A week after my Reddit post, my account has been unblocked and I have my funds")

[OmegaStarScream]

Hitbtc is a shady exchange, no two can argue about that. However, and as I mentioned in a previous post, if you first registered and used the account from a restricted country, then got someone else to verify the account for you (different location).... then it becomes understandable that they're asking you for all these documents.

[ScamViruS]

Hitbtc already has a lot of bad records. They have been restricting traders' accounts for no reason for a long time. Community members have tagged hitbtc's account for their dirty activities. So since your funds are stuck in their exchange, you have no choice but to try to withdraw your funds by providing whatever documents they want.

[GeorgeJohn]

Hitbtc already has a lot of bad records. They have been restricting traders' accounts for no reason for a long time. Community members have tagged hitbtc's account for their dirty activities. So since your funds are stuck in their exchange, you have no choice but to try to withdraw your funds by providing whatever documents they want.

So I don't really understand, i want to be cleared in mind, so are you trying let understand that these particular user is a scammers, so we can fine one or two ways to isolate the user, and protection been associating the user and also avoid people doing transactions with him if really it's a scam. Because I understand that people are using the exchange to deserved people, so let us call a shaped a shaped.

[Bitcoin-Pro]

i provided all my personal documents, and then they asked documents for the person who give me bitcoins. this is crazy impossible.

how can i force my friend to give me his personal documents, there is no way to complete this request.

[Coin_trader]

Hitbtc don't give a fck on there reputation here in the forum. There official account was last active on August 27, 2020 and there reputation here is already nuked by negative feedback due to same issue as yours. Most of the old member here know that hitbtc is a shady exchange.

The only thing you need to do in able to recover your funds is to give what they are asking or else consider your funds loss since they are not regulated and suing them will be very expensive and hassle.

[TalkStar]

i provided all my personal documents, and then they asked documents for the person who give me bitcoins. this is crazy impossible.

how can i force my friend to give me his personal documents, there is no way to complete this request.

Its pretty much clear that they are crossing their limits now and asking BTC providers personal documents is nothing but a joke here.

"Bitcoin-Pro" I will personally suggest you to edit your thread by following proper scam report format. Your case will help lots of newbies to get clear idea about Hitbtc and their unprofessional behavior.

Here is the format; https://bitcointalk.org/index.php?topic=260073.0

Note: Please don't forget to include all necessary evidences.

[XZERO1]

Their only goal with asking KYC and even going out of their way and asking for source of funds documents is to make you fed up with the whole process so that you let go of your money so that they will have whatever is left in your account, in some cases these KYC requirements really could be enforced by law system of their jurisdiction and therefore it's out of their control.

But in this and many other shady/scammy exchanges case they just want the money in your account and they could just keep asking for more information from you until you just quit and consider you money gone, so even if you proceed to again provide them with documents related to the source of funds who's there to say that they won't just ask for more information and documents?

This whole thing is a win-win situation for them so they couldn't care less, they ask for KYC and other information from you and if you did all they asked they can unfreeze your account and let you withdraw and they will have your KYC and other information of you to sell on black market, and if they asked you for KYC and you didn't do it or stopped along the way when they asked you for more information like in this case "source of funds" then they can just refuse to unfreeze your account and they will have all the money in your account to themselves.

[narendra84740]

I can't say HitBTC.com is scam or not, but I only used this exchange for one time because their withdrawal and KYC process was quite complicated and annoying. Then I went to their telegram group for support but there were many scammer asking about my account information.

[Bitcoin-Pro]

after 3 days, no new reply from support.

[OmegaStarScream]

Its pretty much clear that they are crossing their limits now and asking BTC providers personal documents is nothing but a joke here.

"Origin of funds" is something that many exchanges ask about actually (I know that Coinmama and Bitonic does). It's obviously something messed up but well, they still do it. If OP answered the question differently (by saying that he got the funds from signature campaigns or freelance work for instance) they would still ask him to prove these claims...But even with that, I have no doubt that Hitbtc is trying to make him give up his money.

[Lordhermes]

So I don't really understand, i want to be cleared in mind, so are you trying let understand that these particular user is a scammers, so we can fine one or two ways to isolate the user, and protection been associating the user and also avoid people doing transactions with him if really it's a scam. Because I understand that people are using the exchange to deserved people, so let us call a shaped a shaped.

Hitbtc is not a user rather its a centralized exchange company that has account on the forum for a very long period of time.

I can't say HitBTC.com is scam or not, but I only used this exchange for one time because their withdrawal and KYC process was quite complicated and annoying. Then I went to their telegram group for support but there were many scammer asking about my account information.

I traded on hitbtc for a very long time until I swiped over to another one, I didn't encounter kyc verification system before withdrawing, the exchange interface already is a dull and complicated one talk of their kyc system. During that time hitbtc never scam me, but in as much as OP can provide all required documents for verification, its up to OP to perform that, get his fund out and avoid them.

[$crypto$]

Hitbtc don't give a fck on there reputation here in the forum. There official account was last active on August 27, 2020 and there reputation here is already nuked by negative feedback due to same issue as yours. Most of the old member here know that hitbtc is a shady exchange.

The only thing you need to do in able to recover your funds is to give what they are asking or else consider your funds loss since they are not regulated and suing them will be very expensive and hassle.

In this forum there is nothing good about Hitbtc records all bad reputation due to problems that keep coming without them knowing, with accounts frozen because of this user's suspicion for me Hitbtc is too much in this case I don't know if this way hitbtc can hold funds users are longer but I see the document requirements asked for are too complicated so you can say this is indeed a joke they are doing.

I want to know how in the future if you have done what hitbtc wants to withdraw your assets if there are still obstacles, I am clear that they want to hold user assets with many victims.

[The Sceptical Chymist]

The source of funds report has to describe all actions you have performed with these funds before sending them to HitBTC, e.g. purchasing, exchanging, transferring from one address to another.

Kindly present the chain of events in chronological order. Please attach full-display screenshots confirming each step.

Note that screenshots of public blockchain explorers data are not accepted. Please provide the screenshots of your actions on the crypto services that you have used.

Jesus Christ, what is it they think you did with whatever funds you sent them?  This sounds like a lot more than a simple funds-freezing because of a newly instituted KYC policy.  I'm not exactly blown away that they'd ask for information like this, since I know that Coinbase keeps track of where its customers' funds come from and go to.  Coinbase might be required by the US government to do that, but HitBTC?  Where are they located?

i provided all my personal documents, and then they asked documents for the person who give me bitcoins. this is crazy impossible.

how can i force my friend to give me his personal documents, there is no way to complete this request.

That is indeed a stupid request, and they're likely hoping you won't comply so that they can just keep your funds. 

I just became aware of HitBTC, because it's one of the only exchanges that lists Curecoin, a coin I've become interested in due to the project behind it (Folding@Home).  I don't really want to buy any and have none to sell, but it figures such an obscure altcoin would be listed on an apparently crappy exchange like HitBTC--it's also listed on Livecoin, which I think is also a scam exchange if I'm not mistaken.

Anyway, I don't know if you're ever going to recover your funds, OP, but I wish you the best.  I can't stand it when exchanges pull this type of shit.