Maybe it needs some kind of port forwarding?
Does anyone know?
This is the case that I have never encountered before, maybe this is a system error and you should try to contact support for help.
Actually this has a pretty high chance of scam so you should seek out the people who manage to report their problem. If they don't want to deal with it, you have been scammed.
But why should it stop updating?
The wallet could sync last year (which was the last time I synced it).
The Tokens are sitting in it, it just doesnt find peers to update the blockchain.
It may probably need to connect to newer nodes to start updating again? But I dont know the process