Binance and its ToS that they can't follow

[LeGaulois]

Look like Binance doesn't follow its own Terms of Service.

After getting a problem and not interested to resolve it since I don't use Binance and never used it, I contacted them via the dedicated page to use the 8.3 Right to Erasure (Right to be Forgotten)

After a few minutes, I got a reply to tell me it's not possible (lol what?), and instead, I can disable email notifications or something like that. I don't know if it's again one of the tier 3 people hired for $2/hour working on cybercafé but I reminded them that it is a right related to the General Data Protection Regulation (EU) 2016/679 Article 17 adopted by the European Parliament and it has to be done within 30 days.

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[joniboini]

Honestly their TOS is too general and there's no explanation about the "under certain circumstances". Looks like people have tried to do this in the past and there's no success https://www.reddit.com/r/Buttcoin/comments/ad6hb1/theres_no_leaving_binance/.

[magneto]

Look like Binance doesn't follow its own Terms of Service.

After getting a problem and not interested to resolve it since I don't use Binance and never used it, I contacted them via the dedicated page to use the 8.3 Right to Erasure (Right to be Forgotten)

After a few minutes, I got a reply to tell me it's not possible (lol what?), and instead, I can disable email notifications or something like that. I don't know if it's again one of the tier 3 people hired for $2/hour working on cybercafé but I reminded them that it is a right related to the General Data Protection Regulation (EU) 2016/679 Article 17 adopted by the European Parliament and it has to be done within 30 days.

Raise it with a financial services ombudsman or equivalent in your country if necessary. Inform Binance beforehand though that you will be pursuing this once the 30 days have elapsed.

A lot of these exchanges put up a facade of compliance in their ToS. But since there's nearly no one that is actively seeking recourse they seem to ignore the very regulators they are governed by.

It's a matter of principle and enforcing your rights. What's the point of the GDPR is it's not adopted in practice?

[XZERO1]

Did you open another ticket regarding your problem or only that one time?, before going any further it's better to contact support again since some of them can be clueless about their rules and in this case their TOS and privacy policy.

I believe that's a very important line in their privacy policy and going against their own rules and policies would not be a great look for them and hopefully they will solve your case soon.

Just wondering what does "certain circumstances" exactly mean in their view, and why they didn't provide any more details as to what will constitute as a certain circumstance.

[exstasie]

Look like Binance doesn't follow its own Terms of Service.

After getting a problem and not interested to resolve it since I don't use Binance and never used it, I contacted them via the dedicated page to use the 8.3 Right to Erasure (Right to be Forgotten)

After a few minutes, I got a reply to tell me it's not possible (lol what?), and instead, I can disable email notifications or something like that. I don't know if it's again one of the tier 3 people hired for $2/hour working on cybercafé but I reminded them that it is a right related to the General Data Protection Regulation (EU) 2016/679 Article 17 adopted by the European Parliament and it has to be done within 30 days.

You're talking about Binance.com and not Binance.je or something, right?

It might just be incompetence. If you keep pushing, you might get somewhere. That's been my experience with most exchanges actually. The first reply or two are usually just boilerplate, or a bottom level CS rep who knows nothing.

Keep us updated.

[LeGaulois]

@XZERO1

I'm not the type of guy sending multiple support tickets the same day or even every day. As I said I sent another one just today

Under 'certain circumstances' it usually implies if there is a judicial investigation about you and authority (police/taxes office) has requested access to certain information. But I'm a good boy.

@exstasie

Yeah, it's about Binance.com (I thought .je closed some time ago).
It's truly incompetence. Telling me I can disable email notification/account in the settings while I can't even log in to the dashboard lol.

I hate to ask for something several times when I am totally within my rights. It makes me feel like a beggar.
I contacted them again today, I will do it for 3 max. if nothing is done I will go further, I have no time to waste like that.
I have rights

Edit:
See yourself, they just replied again and this is what they tell me

Hello,

Thank you for submitting your request.

Based on your choice, our system has automatically generated the most relevant solution for your issue. If this auto-reply does not accomplish your requirements, please explain to us in detail about your issue or provide us with a screenshot. One of our customer representatives will get in touch with you as soon as possible.

Binance cannot freeze or close your account. You may search in your email history and find the email from Binance with the title "Successful Login From New IP" or "Confirm Your Withdraw Request". Then you can find an option to disable your account in these emails.

If the link is expired, you can try to change your password, then you will receive an email from Binance and find the disable link in the email.

For more details:
https://www.binance.com/en/support/articles/115003800652

Thank you for your understanding.

Best Regards,
Binance Support Team

[figmentofmyass]

Yeah, it's about Binance.com (I thought .je closed some time ago).

binance.je is utterly dead but not actually closed. on a good day their BTC/GBP market does a whopping 1-2 BTC worth of volume.
https://www.binance.je/en/trade/BTC_GBP

Based on your choice, our system has automatically generated the most relevant solution for your issue. If this auto-reply does not accomplish your requirements, please explain to us in detail about your issue or provide us with a screenshot. One of our customer representatives will get in touch with you as soon as possible.

Binance cannot freeze or close your account. You may search in your email history and find the email from Binance with the title "Successful Login From New IP" or "Confirm Your Withdraw Request". Then you can find an option to disable your account in these emails.

If the link is expired, you can try to change your password, then you will receive an email from Binance and find the disable link in the email.

the auto-replies and such are obviously substandard service, but it gives me some hope that they aren't unwilling to comply with GDPR requests. they're just incompetent.

[Yogee]

Binance cannot freeze or close your account. You may search in your email history and find the email from Binance with the title "Successful Login From New IP" or "Confirm Your Withdraw Request". Then you can find an option to disable your account in these emails.

If the link is expired, you can try to change your password, then you will receive an email from Binance and find the disable link in the email.

There must be another group that will receive your request when you disable your account through that email.
I don't see the difference between the two.

If there is another department in charge of account deletion then the CS can just forward your email to them instead of having you go through the longer procedure.

[noorman0]

Just my thoughts after reading the contents of the reply email.

It's a kind of policy emphasis to make sure customers don't have to worry about the identity being sent to Binance. Binance will use 8.3 policy as verified customer rights. It's not that Binance will delete accounts that have done trade semi-anonymously on their platform, as there is nothing they can track except trade history and related addresses to solve a case.

No matter how good the erasure right does not mean the data is completely deleted, because the computer by default always leaves traces.

[bL4nkcode]

Binance cannot freeze or close your account. You may search in your email history and find the email from Binance with the title "Successful Login From New IP" or "Confirm Your Withdraw Request". Then you can find an option to disable your account in these emails.

Sounds like, just change your password to random characters or forget your account, period. lol

Even if they somewhat "delete" your account, I don't think that they will remove their copy of your/anyone's personal details. There will be a chance that they will keep their users' details for future use, submission of tax-related issues to authorities, or anything related to money-making.

[LeGaulois]

@bL4nkcode

This is about accounting for the company, not really my problem, and the General Data Protection Regulation is in favor of the customer. Everything else I'm not concerned about, they have to abide by the laws no matter if the accountant isn't happy.

In Europe, we are very picky about our personal data, with agencies to complain, etc.

By the way, the issue has been escalated to level 2

@noorman0

What traces are you thinking about? When everything is erased there is nothing left, and when the back up is updated there is nothing in too

[LeGaulois]

Update:

3 weeks later I got an answer after I needed to say a second time that I want to delete my account.

If I wanted to use the site I was forced to verify my identity. Now they tell me that I can delete my account but I need to provide a selfie holding a  handwritten note. "Today is date/month/year, delete my Binance account".

Why should I show my face? Considering I never showed it (because I'm too cute) why should they need it? That's so bothering, I'm thinking about using the dog of my neighbor taking a pic with a note

unbearable

[figmentofmyass]

Update:

3 weeks later I got an answer after I needed to say a second time that I want to delete my account.

If I wanted to use the site I was forced to verify my identity. Now they tell me that I can delete my account but I need to provide a selfie holding a  handwritten note. "Today is date/month/year, delete my Binance account".

Why should I show my face? Considering I never showed it (because I'm too cute) why should they need it? That's so bothering, I'm thinking about using the dog of my neighbor taking a pic with a note

unbearable

it almost seems like tweeting @CZ and hoping the tweet goes viral has a better shot at success.

i was checking out https://www.enforcementtracker.com/ which details GDPR fines. it seems like there are lots of cases against small companies and even individuals, not just mega corporations like i thought.

maybe you could get binance slapped with a noncompliance fine.