This guy is a person from coinspayments
https://bitcointalk.org/index.php?action=profile;u=193932But sad thing he's not active since august, but try to message him if he still has his email then he will be notified by it.
On the other note, try to use another payment gateway in a way that you will get directly to your wallet every payment you get, such blockonomics and other self-hosted gateways such as bitcartcc, one time address and btcpayserver.
Don't ever use custodial gateways or accept the risks of KYC and incidents like this.
That is some good information. Thanks!
75000 thousand dollars is a huge amount for someone who is marketing using bitcoin, Did you do it as an individual or as a store? If you run a business, I expect them to have better communication with the support team than regular people.
Try to communicate using
https://www.reddit.com/, often the effect there is great. also tried to use Twitter after a detailed explanation of all the details.
It seems they have zero support. All tickets get assigned to someone named after a fictional character, and then ignored.
Thanks for the reddit hint!
You already got some useful links from
BitMaxz but I would like to add something so that you stay alert of who is real and who is fake here coming in to contact you.
I have few users shared their story with me that some xyz will PM you and will tell that they are representative of the company that they are working in the customer support. They will try to give you much speech and if you are noob in the industry then you will believe them. They will then ask you some fees to recover the money and once you will send them the money they will disappear.
Truth is that they are just random scammer will pretend that they are customer support team of xyz company. Always make sure you are communicating with official social media accounts and those accounts has listed in their official site.
Good to know. Thanks!
