Blocked funds in a poker room

[IsaacOlmos]

Hey guys,

I'm in a pretty bad situation with a big poker room. I created an account in june and deposit around 14.5k with btc, played and took my bankroll until 37k more or less. I cash out 5k in mid-august, everything is fine, and kept on playing.

On august 31th they cancel my account for "inconsistencies" without precising which ones. I try to contact them and 10 days later they ask to have a Skype with me to verify I'm a real person. I was lost in the mountain with a very poor internet connection to I ask to do it like 5 days later, and here begins their complete unprofessional and irrational behaviour :

- on the 12th of September I give several possibilities to organise the Skype, no answer
- on the 22th of September, new mail, no answer
- on the 22th of October, new mail, no answer
- on the 10th of November they FINALLY answer !! My account is definitely closed for inconsistencies I still don't know about them but they're gonna send my 32k back, ok !
- on the 30th of November : "Hello, sorry but we'll actually reimburse just de deposits, send us a BTC address to receive the corresponding 9.5k" : a 22k loss for me !

Do you guys know which levers I have to put pressure on them and get my money back ? I'm getting exhausted about their tardiness and I feel I have no power to make them since everything is so opaque.

Thanks a lot

[1715406343]

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[1715406343]

1715406343

[yazher]

When you say 32k, do you mean USD or BTC? this is some important information which you need to tell us. That's lots of hassle considering you've been constantly contacting their customer service for some months now.

[Lorence.xD]

When you say 32k, do you mean USD or BTC? this is some important information which you need to tell us. That's lots of hassle considering you've been constantly contacting their customer service for some months now.

Pretty sure this must be dollars but who knows. One thing I would like to point out is put up some links about the encounter, anyone can throw accusations and put them here so people can take a look. Also, mention the website and screenshot your online interaction with them to solidify your claim against them.

[kodtycoon]

Which poker site do you play? I disagree with the words "inconsistencies" that will keep gambling account locked, means having to keep playing and that's a detrimental rule for gamblers because there will definitely be a problem in the future like you

[jademaxsuy]

Maybe you are joining in a bad reputation online gambling platform.

I do not blame you OP for there are really many bad gambling platform nowadays and this is why some of the users here had been starting a thread regarding on the same problem. So, next time OP join a good gambling platform. I can recommend you try the Betnomi where you can do actually both sports betting and playing in casino. There are others that are good as well and you just learn to know what are those good gambling platform now that are operating.

[rhomelmabini]

You should state the casino or poker site that in question here or else we're just talking about a theory of yours. Well, it's not a nice behavior by this casino this isn't just a few bucks involve and pretty sure you have difficulty to get that winnings for about two months. I think this kind of situation is a lesson that you should not leave huge amount of funds in an online casino but that depends on the trustworthiness of the casino.

I think it will really make more light if you provide the site, the proofs, the conversation you had in this poker room etc., that may be of help to others and they may help you as well in return.

[Pmalek]

Sorry to hear about your problems, but you need to provide more info. I am especially interested in the name of the platform your played poker on.
Have you checked the sites Terms and Conditions regarding restricted countries and locations? Could you be residing/accessing the site from a country that is not allowed according to their ToS?

I have a thread that discusses such problems. Take a look > https://bitcointalk.org/index.php?topic=5278411.0. In case you have gambled from a restricted jurisdiction, one possible punishment could be exactly what you stated. They will return your original deposits and the money you deposited, but confiscate all your winnings.   

[Blossom15]

Hey, what is the name of the room/website link?

[YuginKadoya]

Maybe the lack of inconsistency was due to the time that you are lost in the mountain with no internet connection but if that is not the case, I think you end up in an online casino that are making excuses and doesn't really want to pay your winnings, and like all people here you should provide the name of the online casino, and some proofs that you really played on that casino.

[Dave1]

I guess we really need you to give us the name of the poker site that you played before we can give you the next advise. And just prepare all the evidence though, screenshots of chat, emails etc so that in case that the next step is to open up a scam accusation against this site, then it will be back up by evidences and proof and not on hearsay, she said, he said premise.

[Reatim]

When you say 32k, do you mean USD or BTC? this is some important information which you need to tell us. That's lots of hassle considering you've been constantly contacting their customer service for some months now.

That is USD value for sure because He clearly mentioned that In OP that the amount in Dollar converted in USD.
and with 32k btc?thats insane win and really a reason for a gambling site to consider closure and run not to pay that amount.

Hey, what is the name of the room/website link?

Yeah Better OP disclose the Site here so we can check their behavior of operation and if they have some reputation cases.

[ethereumhunter]

I am sorry to hear your story.

First, it does not make sense if you deposit 14.5k because that is a lot of money to just use for playing gambling. It is the first mistake you made. It is "hot money" for the site and they will not let you get your money plus if you win much money from their site. Maybe you can tell us which gambling site that you got that experience.

[Wexnident]

We can't clearly make any notable decisions other than contact customer support if we can't know who or what poker room you exactly had your issues with. Not that I've never had any experience with a poker room though. If you don't want to disclose it here cause of some reason, try asking it out in reddit and publicly disclose the site so more people could help you. You can also avoid the specific numbers so those that refuse to give you back your funds won't trace the origin of the complaint to you, making it quite safe imo.

[Mauser]

For these amounts you should definitely involve a lawyer. If you have some receipts or Screenshots from your account there should be a good chance to get your money back, even if the account is closed. It might be the case that as part of your deposit you managed to get a deposit bonus and for such a bonus special rules apply, you might needed to gamble a certain amount before actually being able to withdraw again. A lawyer should definitely be able to get your money back.

[Fundamentals Of]

Start with their official support channels. Negotiate your case since you are not doing anything wrong. You need to present all necessary information if you wish to convince them of your circumstances. If they insist, you also need to insist until such point when all means of talking with them are exhausted.

Wait for your deposited money to be sent back to you. And then start making noises about them on different platforms including this forum, twitter, reddit, etc. Pressure them. If you wish, file a necessary legal complaint against them.

And you also need to drop the name of this particular dishonest gambling site.

[tokeweed]

Which poker site do you play? I disagree with the words "inconsistencies" that will keep gambling account locked, means having to keep playing and that's a detrimental rule for gamblers because there will definitely be a problem in the future like you

This.  What poker site you played at?  A WPN site?  Pretty sure it's not one of the pure crypto sites.  Traffic in those sites are low.  Lol.  And from my experience regular poker sites always ask for ID and proof of address once you withdraw.  There's no going around this.

[IsaacOlmos]

32k$ of course

Here are some screenshots :

https://i.gyazo.com/262435b6cfa6cc4e21d402ebe662a69e.png
https://i.gyazo.com/7bbff92251e6908babc2b762b451d33d.png
https://i.gyazo.com/88af0aaecd5b873cdfc4d64ec78406c2.png

I've been using a VPN ? Yes, the same as I use everyday to go on internet. Is it forbidden ? It depends ! It's not mentioned in the English terms and conditions, but it is in the Spanish ones !! Is it a sufficient proof to assume I'm not the person behind that account ? Certainly not

For the moment I don't wanna tell the name of the poker room since I'm still negotiating with them.

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

Thanks a lot

[tokeweed]

^  No, not VPN.  WPN, Winning Poker Network.  Sites like ACR and other smaller skins in the network..

Anyway, using a VPN is a huge red flag for the sites I know of.  What site were you playing at?  

Edit:  I've had all withdrawal problems resolved and it never came to going to sites like that.  There was the PPA, Poker Players Alliance some time back.  Not sure if it's still around tho.

[adzino]

32k$ of course

Here are some screenshots :

-snip-

I've been using a VPN ? Yes, the same as I use everyday to go on internet. Is it forbidden ? It depends ! It's not mentioned in the English terms and conditions, but it is in the Spanish ones !! Is it a sufficient proof to assume I'm not the person behind that account ? Certainly not

For the moment I don't wanna tell the name of the poker room since I'm still negotiating with them.

In case they refuse, I'd like to contact askgamblers.com, have you heard about them ? Are they efficient ?

Thanks a lot

Would be better if you tell us what casino you were playing on. Not sure why you wouldn't want to tell us their names just because you are negotiating with them. Things would probably go faster if they feel pressured once you reveal the casino name.
Also we might be able to see if other people faced similar problems or not and how it was resolved. If this is a regular thing , would be best if everyone avoids that casino.
You can try contacting askgamblers and see if they are listed. You will be able to open a report against them and they will have to respond or else get bad reputation over there.

[lebregone]

Your really in the bad situation there, your winnings will be lost if you will accept their offer and 22k is a big amount especially if it is in USD as you didn't state whether the money is in USD or via other currencies.

It will be good if you can drop more details here also like what platform or link of the website that you currently experience the problem so our fellow members here can give you a better advice especially if they have a good experience in that platform. It will be good also if you can drop some  of your evidences in order to defend your claim so the accuse party will need to answer it via here if they have some representatives in this forum.