Not the first time to happen with Morphtoken. I can't find reasons how someone comes across those unknown services and send their money like normal. Morphtoken is not even an exchanger.
If you searched before to send your money, you would surely come across this warning topic:
❌ [STAY AWAY] MorphToken exchange ❌Suggestions better exchanges:
binance.com
Kucoin.com
coinbase.com
Use bestchange.com to find the good exchange suitable to your needs.