Used it... after 25 minutes (and transaction confirmed at my wallet) still have not balance on my crypto x account. Asked for help at live support and no answer... better, "The representative has left the conversation. If you have further questions please leave a message. Thank you!"
Should i assume that the transaction is lost and never use crypto again?
EDITED: GOT IT. took like 1 hour...
I think the transactions have to reach a certain number of confirmations and then have to be registered by their system, have patience. The bitcoin is not lost it's simply taking a while to get it into your account. The transactions can not be lost unless you sent it to the wrong address, Crypto x Change is a serious company and I can assure you that they will help you if somethings wrong with the transaction