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Author Topic: You got help? It would be polite to say "thank you" and give feedback.  (Read 367 times)
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Lucius (OP)
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December 07, 2020, 01:54:33 PM
Merited by pooya87 (1), Daniel91 (1), LeGaulois (1), Coin-1 (1), hosseinimr93 (1), DdmrDdmr (1), tranthidung (1), CryptopreneurBrainboss (1)
 #1

I think most senior forum members will agree that a good number of forum beginners who seek help (and in most cases get it) never give feedback on whether their problem has been solved and in what way. This is not only bad from the perspective of whether the advice helped or not, but it shows someone’s rudeness to thank the members who helped him.

What emerges from this behavior can very easily be rooted in the later behavior I have noticed in some older members who almost never respond to posts that are a direct response to their posts. Of course, sometimes it may not make sense to answer, but the essence of the forum is discussion and not as many posts as possible.

For Newbies : if you ask for help and get it, it is polite to say "Thanks for your help", and say that your problem has been solved, and if possible to lock the thread to prevent spam.

For all other members : check the posts from the previous day, see if there are any comments and respond to them if necessary.



Local rule : Please avoid unnecessarily quoting of whole posts if it is not really necessary.

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December 07, 2020, 02:03:06 PM
Last edit: December 07, 2020, 02:26:09 PM by tranthidung
 #2

For Newbies : if you ask for help and get it, it is polite to say "Thanks for your help", and say that your problem has been solved, and if possible to lock the thread to prevent spam.
Thanks for your reminders.

In most cases, if I got answer with helpful posts, I merit such (one or two, mostly one). It is different for lower rank members who are struggling to earn every single merit.

Say thank you can create spam somewhat. Of course, I know forum members and moderators do see which "thank you" post is used to say thanks and which posts are to spam.


If they follow the advise given by the op, it could hardly be considered as spam;
"Thank you, your suggestion worked and I recovered my lost files, they are now safely backed up". would not be deleted by any mod.
Ah I meant about different cases:
  • No value topics and "thank you" posts will be considered as spam as well (no matter which template poster uses for that "thank you" post)
  • Value topics and "thank you" posts to reply and say thanks to previous helpful posts will never be considered as spam.
  • Additionally, I don't think any template is necessary. I don't think I have to expand my post to be longer just to say thanks

At least "thank you" post is not listed in un(official) rules
1. Such posts as "SELL SELL SELL", "I agree", "+1", "Support", "Watching", "Interesting", "LOL", "SCAM", "LEGIT", "FAKE", other one word posts, posts consisting mostly of swearing, quote pyramids, useless introduction threads, threads about a topic already recently discussed in several other threads.

but as said

23. When deciding if a user has broken the rules, the staff have the right to follow their interpretation of the rules.[e]


Maybe theymos needs a new button/feature, you hit it and other sees the post had a thank-you sign.
It seems to be discussed and the answer (from community) is the forum is not Facebook, Twitter, not for kid. Merit button helps to do this (somewhat) for members who have smerit.  Wink

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December 07, 2020, 02:10:57 PM
 #3

Even though common curtesy should lead to thanking others when helped, on this forum, that, on its own, will often lead to the thankyou post being deleted, as it could be considered as a sort of "spam". That is to say, if you need to thank, it’s better to elaborate more, and provide some additional feedback along side.

Of course it’s all context based, and it depends on many factors, but see for example the debate held here: 4 posts deleted - THANKYOU Huh . This thread is an interesting read, and provides different views on the matter.

Regardless, the biggest way of thanking, when applicable, is to provide some feedback as to exactly how a certain problem or situation was resolved, and which, in any of the multiple responses, led to the solution.

Note: we are not talking about trust feedback here, but rather a post with information on the resolution (when applicable).
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December 07, 2020, 02:11:44 PM
 #4

Say thank you can create spam somewhat.
If they follow the advise given by the op, it could hardly be considered as spam;
"Thank you, your suggestion worked and I recovered my lost files, they are now safely backed up". would not be deleted by any mod.
That is just a template but could be applied in many different situations, the member just needs to be willing to engage and discuss.
It's possible some of the newbies ask such questions in a hope to get merits for their 'willingness to learn' and not because they really needed help, this are likely the users who do not reply or even read replies on their threads.

For all other members : check the posts from the previous day, see if there are any comments and respond to them if necessary.
Do you mean we should check previous posts of the OP for follow up replies?

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December 07, 2020, 02:20:45 PM
 #5

Took few seconds to spot you (blame to your changed avatar :-D )

When I help anyone with info or anything, I usually do not expect anything in return but I have some good memories and I feel good about them: https://bitcointalk.org/index.php?topic=5295408.0

Anyway, I spot a lot of time users do reply with thank you but you actually do not have anything to post on that reply, so I leave it like that.

Maybe theymos needs a new button/feature, you hit it and other sees the post had a thank-you sign.

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December 07, 2020, 03:13:20 PM
 #6

Of course, I didn't mean for someone to just write "Thank you for the help", but to send feedback as well (of course this is not related to trust) - and that would mean that the problem is solved and that there is no need to go into further discussion and guess did the OP mean this or that. These would be some basics of good behavior, and I think everyone would agree that it would mean that such a newbie has somewhat honest intentions - although some are just trying to set a trap to catch a few merits.



Do you mean we should check previous posts of the OP for follow up replies?

In general, I meant that there are countless examples where members do not actively participate in the discussion - one post in a particular thread and then no more checking at all if they have received any response. Such behavior leads to the conclusion that someone is not really interested in a topic but only spam for some other reason - although of course everyone can forget and overlook that they received an answer to their post, which happened to me several times.

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December 07, 2020, 05:21:56 PM
 #7

...

I wanted to post this in the Meta section a few days ago when a user was complaining about having his post deleted for just saying thanks. A moderator was saying pretty much the same thing as you but I find it useless.

When someone wants to say "thank you", they just have to say "thank you". You don't have to write a 2-3 line paragraph to say it, just to make the comment seem long enough not to be deleted.
I think it's kind of encouraging shitposting too.
If we have something to say in 2-3 words, let's say it.  I don't see the point of writing a novel to explain/say something simple.

It's called politeness and being courteous and since we're in a place where discussions take place that makes sense. Otherwise, it's like saying "here is your help, shut up". No thanking is considered having a low education level

This is the first forum I see doing it, and I crawl on forums for more than a decade. Once I got a post deleted for saying "Ok". Well fuck that, I'm not going to post a journalistic article just to say "ok".

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December 07, 2020, 05:42:55 PM
 #8



In general, I meant that there are countless examples where members do not actively participate in the discussion - one post in a particular thread and then no more checking at all if they have received any response. Such behavior leads to the conclusion that someone is not really interested in a topic but only spam for some other reason - although of course everyone can forget and overlook that they received an answer to their post, which happened to me several times.

This is because, like most answers, the questions themselves are just an excuse to create a topic, in the hope of getting merit. Just sometimes look at the history, and only after that, you can understand whether the author of the question needs to receive an answer, or whether the subscription campaign plan is being implemented in the same way. And sometimes in general there are such cases that an account is created, a question is asked, and that's it, more this account does not appear for quite a long time.
All this I mean is that there is so much information here on the forum that almost all the questions already have ready-made answers. And new questions aren't always really asked sincerely.

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December 08, 2020, 12:29:36 AM
 #9

Relevant XKCD:



There is nothing more annoying than someone asking for help, getting a bunch of possible solutions, and either giving no feedback or even worse replying "Never mind I figured it out".
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December 08, 2020, 06:35:25 AM
 #10


This is because, like most answers, the questions themselves are just an excuse to create a topic, in the hope of getting merit. Just sometimes look at the history, and only after that, you can understand whether the author of the question needs to receive an answer, or whether the subscription campaign plan is being implemented in the same way. And sometimes in general there are such cases that an account is created, a question is asked, and that's it, more this account does not appear for quite a long time.
All this I mean is that there is so much information here on the forum that almost all the questions already have ready-made answers. And new questions aren't always really asked sincerely.
That's true. Most of the threads started by newbie accounts are being created not for the sake of finding an answer or a solution to a specific problem, but for the sake of merit gains, the increase of post count for another signature campaign or for the sake of spam. Of all the threads created in any board, there are very few of them that are really useful, for interesting discussion, and helpful for other users. The creators of such newbie topics are not interested in participating in discussions and usually never appear again to comment on responses or thank someone for help. Instead, they will create another useless thread with another ridiculous question or the question that has been already answered several times. Moreover, they will not bother to read this thread either.

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December 08, 2020, 08:47:07 AM
 #11

When someone wants to say "thank you", they just have to say "thank you". You don't have to write a 2-3 line paragraph to say it, just to make the comment seem long enough not to be deleted.
I think it's kind of encouraging shitposting too.
Exactly.
For example, look at this topic.
A newbie asked a question and I made a reply. The newbie, made the post below after that.

Quote from: loyce.club
Thanks very much.  This worked perfectly.  

The post has been deleted by moderators.
Such a post shouldn't be deleted. A single word like "solved" or "thanks" can be enough to make others know that the user has received the proper answer.

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December 08, 2020, 08:48:23 AM
 #12

For all other members : check the posts from the previous day, see if there are any comments and respond to them if necessary.
It would have been much easier if this forum, like most forums, gave users an indication that their post has been quoted or their username was mentioned somewhere. Otherwise it is easy for the topic to be moved, or be buried under other topics and be missed.

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December 08, 2020, 09:49:53 AM
 #13

Most persons or users don't know the power of a simple 'thank you'. It's just two simple words but it does a lot in putting to whom ever might have helped you maybe through responses or a needed service that, he or she surely saved you a lot of trouble and his or her effort was very much needed and appreciated. I get it that, it might seem not needed on a thread as it could be considered spamming but, quoting it together with a direct message to the user is also another way of ensuring the user gets the fact that, he or she solved an issue or perhaps, you could be more constructive in giving your feedback should you want to give your feedback using the thread.
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December 08, 2020, 10:41:58 AM
 #14

It's called politeness and being courteous and since we're in a place where discussions take place that makes sense. Otherwise, it's like saying "here is your help, shut up". No thanking is considered having a low education level.

That's right, even though there are members from all over the world, so cultural differences are certainly present - some things like rules of good behavior would be quite logical - although we can't expect people to behave the same on the Internet as in real life.
 
This is the first forum I see doing it, and I crawl on forums for more than a decade. Once I got a post deleted for saying "Ok". Well fuck that, I'm not going to post a journalistic article just to say "ok".

Maybe this is the first forum that has something like a signature campaign (maybe I’m wrong), so that’s why moderation is so strict. Although any good campaign manager will exempt such a post from payment. I believe that the same post can get multiple reports to moderators for spam - and how many times have we been able to see that a post has been deleted just because it was reported by x number of users.



There is nothing more annoying than someone asking for help, getting a bunch of possible solutions, and either giving no feedback or even worse replying "Never mind I figured it out".

It is difficult to assess more who needs help at all and who open such threads for some completely different reasons. A few days ago one Newbie opened a thread in Development & Technical Discussion and even got a few merits (maybe even from you) - and then it turned out that the whole post was actually plagiarism of some couple of months old post from Reddit.



Such a post shouldn't be deleted. A single word like "solved" or "thanks" can be enough to make others know that the user has received the proper answer.

And not only that, such a post makes it clear that the problem has been solved and that there is no need for further discussion. Moderation may be a little stricter in Development & Technical Discussion, but I also agree that such posts should not be deleted.



It would have been much easier if this forum, like most forums, gave users an indication that their post has been quoted or their username was mentioned somewhere.

Maybe the new forum will have something like that, but there are bots that send notifications via Telegram if someone quotes a post that we wrote or a post that got merit. This one is from @TryNinja, and this one is from @fillippone.

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December 08, 2020, 01:11:57 PM
 #15

It is always a very good attitude to always keep the good manners and right conduct. It is always been taught in the school but slowly people tend to forget it as they grew up. I do not if the education system was the problem or is it the new environment that making new generations do not know how to use the good manners and right conduct.

Here in the forum, I see lot of inquiries too from newbies that some may say thank you and some may not as long as they get their answers and they do not mind the one member or acknowledge about the sharing of ideas. This is how the forum is all about being created to exchange ideas and to learn.
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December 08, 2020, 02:55:49 PM
 #16

Maybe it is really hard to say "thank you" to other people because they help us get something we want. Well, we can not blame them for not saying that because not all people can easily say thank you to other people. But as what I see on here and many threads here, people show their attentions by saying thank you, and they really appreciate them.
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December 08, 2020, 07:23:00 PM
 #17

Many people used the excuse that 'this is a forum' to exhibit habit that shouldn't be encouraged like be very toxic or showing less appreciation for helps they received. If you're too lazy to write a reply then sending a personal message could go a long way to encourage that individual to continue helping those in need. Your merits do nothing to some people so don't always think meriting their reply is enough. I know if I did help you, I would love to hear follow up stories on how things are going like if you understood clearly my responds or need further assistance.

It was thoughtful of your remaining us of always showing gratitude. I know human has lost its humanity as unwelcomed behavior are now becoming the norm of the day and people find pleasure in bulling others online as a result of their low self esteem or personal issue still it would be nicer knowing we still have those with human attributes in them and this should be display when ever the opportunities present itself like been polite with your response and always showing gratitude.

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December 08, 2020, 08:03:21 PM
 #18

For all other members : check the posts from the previous day, see if there are any comments and respond to them if necessary.
It would have been much easier if this forum, like most forums, gave users an indication that their post has been quoted or their username was mentioned somewhere. Otherwise it is easy for the topic to be moved, or be buried under other topics and be missed.
With that being said about a possible notifier on quoted users comments which isn't bad at all, I believe, having a post created by a user buried by other posts is of no issue to OP as he or she could always keep track of the thread. It's a matter of checking your posts or topics you started and just like that, your right where you want to be.
Having a thread and not checking it occasionally for replies is more like creating the thread just to seek merit and you don't really care what issues the thread raises which is bad. Discussions intells a feedback system and not just feed back as responses from other users from you as well to ensure they know you see the responses given and you understand or agree or disagree with certain points. Though, it's not everything you've got to respond to but certainly, there must be at least one reply that would tick your interest.

Again, not having to say thank you when your aided is a feedback already and it says 'you never needed help and as such, you didn't deserve the help you got'. And you should be quit sure you discouraged whom ever helped you and that user might just go ignore you whenever you seem to need help because, you are in appreciative. It's bad not to appreciate some one who aids you. Maybe your style of appreciation is giving out tokens or a few bucks but, you've got to learn that, a little 'thank you or I finally got it/understood' would go a long way you n passing a positive message.



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December 10, 2020, 10:53:29 AM
 #19

It was thoughtful of your remaining us of always showing gratitude...

No one can escape the fact that this is just a forum, but at least some basics of good behavior would make it a much better place. However, as we have already seen from some examples, posts in which someone simply says "thank you for your help, I have solved the problem" are very often deleted because someone reports them as spam. I wonder what message the forum sends to those who just want to be polite - maybe to behave less humanely?

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December 10, 2020, 11:09:11 AM
 #20

I wonder what message the forum sends to those who just want to be polite - maybe to behave less humanely?

Lets look at where the problem is coming from before we judge, lets not blame it all on the forum. For some genuine users this messages are just a way to show gratitude but for the cheaters this is just another avenue to farm activities. The cheaters are the ones making things complicated on the forum. We can't expect similar post to be deleted from the cheater and not the genuine users. The forum (mod deleting the posts) aren't to be blamed neither are the reporters of the posts, they must have done all this with good intentions of reducing spam on the forum therefore a better alternative should be deployed in showing gratitude since the scammers are already leveraging on the exiting one to farm activities.

Meriting could do the trick and for those that don't have smerit, a simple DM showing gratitude would do imo. Gratitude aren't for clout chasing so if done in DM it'll still mean a lot to the receiver knowing their efforts were appreciated.

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