~snip~
Glad we could get this resolved. If you want you can lock the topic after you confirm the receipt of payment as you said. This can be done from the bottom left of the screen below the topic posts.
@AdkinsBET, I will suggest adding some clause in your terms and conditions just to make things very clear that if a client verbally abuse or spread abusing words against your brand then the consequence could be freezing their account without any payout or such things. I have never seen such terms but since this whole thread was about this, I think it should have a clause in your terms. It will avoid future incidence like this.
I have to disagree. I suggest they perform some training within their organization regarding customer retention, and situation de-escalation. This could have all been solved by a simple
"Sorry for the inconvenience caused while we investigated your account. This is necessary for us to provide a safe and fun platform for all. We have sent your final payment request."
"We understand this situation was frustrating, but we kindly ask that you remove your negative and disparaging comments against our business. Failure to do so will result in you no longer being able to deposit or play on our platform. Hope to see you back."
Either way they can run their business as they see fit; I just feel this was unnecessary.
Good luck to all parties involved.
