My email and phone have been hacked, is my bitcoin safe?

[Prince Malik]

Yes you are safe only if your informations is stored at google keep because google keep is on of the google aplications and everyone who is able to connect to your email can also access to all your keep informations except this you are totally safe and no one can steel your money

[kiddex]

I just finished dealing with the phone service provider and they confirmed it was a SIM swap attack so i changed everything up. and i am going to reformat  my computer. i dodged a bullet thankfully and lesson learned.

[AakZaki]

when the hackers have started to enter your account using the hacked email. The possibility of making a withdrawal on assets in the wallet still requires 2FA verification and verification by phone. But if you don't activate 2FA security, it will be very easy to lose the assets in the wallet.

Better to leave the hacked email, disconnect all accounts on the email.

[Darker45]

For as long as your 24-word seed is not stored in your email or phone, then your Bitcoin is safe. I don't think they can reach your ledger live. And if for some reasons they can, they still cannot make withdrawals from it. Neither would they be able to extract your private keys from there because they are not there in the first place.

But be very careful this time. If you've already recovered your email, expect the possibility that you will be bombarded with phishing attempts. So if I were you, I'd ditch that email and make another one.

[Crislyn4116]

Most probably your bitcoin is in trouble if your important information has already compromised. Not just that but by personal data/information as it maybe used on other illegal activities. Or just saying try to contact important person in your life like family, friends or wife, and make some threat in the future or some other blackmailing scams. I am not panicking at this level but mann, please reset your details ASAP, everything can be done in this internet age...

[kkaroul4]

It depends if your coins was on an exchange or online platform there's a possibility that they would be hacked since they could reset your password through email it depends whether if you have 2FA but it's still in risk if your authenticator is on your mobile phone. Well it's really important that you will need to store your coins on hardware wallets.

[DdmrDdmr]

<…>

So did you get control back over your phone number, did you get a brand new number, or both?

Since you’ve been sim swapped, I figure you’ll go for a new phone number, and change your old phone number for the new one in all relevant sites. It’s not necessarily easy to do, as you often need both numbers active side by side to complete the process of disassociating and associating a new phone number on some site (receiving SMS with codes to type in and such).

Additionally, you should probably also disassociate your breached email and replace it with a new one where relevant, in order to avoid possible attempts to use the email as a fall-back recovery system to some site (you may or may not have your email hacked in addition to the sim swap).

[mezzaluna]

Hi there tonight i found out my email was hacked and the password changed. i also watched in real time as the hacker went to my binance and bittrex accounts and changed the passwords and then logged into them. He also hacked into other crypto related websites i deal with. Thank God i had no crypto on either of these exchanges so the thief wasnt able to take anything. i have a feeling this information for them to use against was because of the ledger data leak, i was one the people who's data was breached. So i have a question if they can do all this what if they get on my ledger live. Is my bitcoin safe? i understand that they need the 24 word phrase seed to enter it but all this has left me unsure. I did manage to get an ip address from this guy but i know they can fake that kind of stuff so i dont know. What do you guys think i should do plz help thanks.

First of all, you should create another account with a total unrelated password with the account that was hacked. You should not create any combination pertaining to your first password. Another thing is how did your phone get hacked? Was it physically stolen? If it was stolen then hacked, you really should upgrade your pass code creations. If it is currently hacked, there would be absolutely nothing you can do but to just report that the account is being used by someone else.

[Rengga Jati]

Hi there tonight i found out my email was hacked and the password changed. i also watched in real time as the hacker went to my binance and bittrex accounts and changed the passwords and then logged into them.

For this, it is no longer safe, can you still access your exchange account? if there are still other exchanges using your same email and password, it is better for you to make 2FA access the exchange. Alternatively, you can also change the email by contacting their supports (if available). If you want to non-activate the account, you can also contact the exchanges by providing evidence that you are the owners of the account and change the account again by using another email. But, I am sure that all things regarding your email are no longer safe, so prepare for other attacks by the hackers. beware, they may not stop till they get what they want.

Earlier this morning i got an email which i thought was from ledger saying that  "withdrawal delayed" so i opened it and it said someone from the ukraine was trying to withdraw from my ledger. So i got scared and clicked on the cancel button and it didnt do anything but bring me to a broken link. Thats probably how this came about somehow.

Wow, this is scary if they have been able to access your ledger. Be careful with the broken link because you don't know whether that is a real link or a trap by the hacker for you to click the delayed link of withdrawal.

And also, we don't know the initial problem why the hacker can access your email, whether it came from your mobile phone or even your computer or laptop device. or did you use other people's devices to access your email? This may be very risky to do that.

[Asuspawer09]

Hi there tonight i found out my email was hacked and the password changed. i also watched in real time as the hacker went to my binance and bittrex accounts and changed the passwords and then logged into them. He also hacked into other crypto related websites i deal with. Thank God i had no crypto on either of these exchanges so the thief wasnt able to take anything. i have a feeling this information for them to use against was because of the ledger data leak, i was one the people who's data was breached. So i have a question if they can do all this what if they get on my ledger live. Is my bitcoin safe? i understand that they need the 24 word phrase seed to enter it but all this has left me unsure. I did manage to get an ip address from this guy but i know they can fake that kind of stuff so i dont know. What do you guys think i should do plz help thanks.

Your bitcoin is safe, and it is not related they still gonna need the 24 word phrase seed to access your bitcoin.

Since your Email was hacked what you need to do is try to recover it, even if they hacked your account or change your password you could still recover it with google support, for sure they could monitor if it is accessed from different IP or computer. Also, all of the accounts that are connected to that email is also considered as hacked as well which might be important to you.

You can also try other emails if it is connected to other emails or phone numbers to recover your account.

[Kupid002]

Earlier this morning i got an email which i thought was from ledger saying that  "withdrawal delayed" so i opened it and it said someone from the ukraine was trying to withdraw from my ledger. So i got scared and clicked on the cancel button and it didnt do anything but bring me to a broken link. Thats probably how this came about somehow.

Oh ok so it's not really from ledger but from the spam email you recieve . For that matter never click any malicious link sended to you by an email and also check the email carefully if it's came from legitimate source. I am not a ledger users but are they sending an email every time you are transferring any money to other Address? Or that email is the only one?

[Silberman]

It would be best if you avoid using your phone or computer if it has been compromised. Do not attempt to open your ledger using this device or else your funds will be swiped. That is also one of the reasons why I don't open unsolicited  emails or even spams on my email, never click any links to avoid this kind of risk.

The best way is to reset the phone to factory setting. The problem with unsolicited emails is that they are getting trickier when it comes to phishing for details, the only way to not get phished is to check the email of the sender because if it is a pretentious customer support or something in the league, you can tell it at first glance. In opening unsolicited emails, the only risk is the links that they send but not the email itself. And abandon your email because it will be circulating in scammer forums.

To OP, if you have the phrase at your phone then your bitcoin is doomed, that is for sure.

That is not enough some hackers know how to fake even that, what you need to do in those cases is first of all to deal with that from a secure computer and if you do not have that at least open that email from a Linux live CD, then read the email and then never click on any link the email gives regardless of whether you think it comes from an original source or not, then you need to use your bookmarks with the right webpage and access it and send an email or call to customer support and see if that is real and wait for their response.

[Imran232]

I suggest you to leave your that and phone number. You Should not use this phone number and Email for any kind of money realated matter. You just reset and computer and phone because it might be any malware has in your device. So reset it and after reset do not login your old email try to creat new mail and use it. Because no one can say that is it still safe for you to use old email and phone. So why we will be take any risk if we had option.  So i suggest you to do that things it might be helpful. Or please do not try to keep your seed pharase in any online drive try to write in Your physical notebook. It will be fully secured. Thanks for your post by this post other users also be aware to face it.

[Issa56]

From your complain and the research have done I think for the hacker to have access to your Gmail I don't think any of your wallet or exchange is safe anymore if there is any alternative to move your funds to another separate wallet with you create with another Gmail I think it will be better to avoid lose of fund.

[dansus021]

thats bad  if the hacker have your phone and the email your done because forget password is need Phone number and the email but if the ledger need phrase key and the company can give it to someone else, maybe its because u are using same password on every account because that happen to me on 2014

[maxreish]

Probably they need that 24 seed phrase to recover or to open your ledger. However, if that email connected to your ledger account, it might be possible that they may fake some requirements to access your other wallets.

Change email address that youve submitted to all wallets that have been connected to. Good thing you dont have any crypto coins stored or else the hacker will easily get that coin.

Same with me  before when I clicked phishing site but I instantly changed my email password when my account wallet hacked.

[Question123]

If your email and phone are hack of course your bitcoin is not safe , if the account is connected to the wallet where you keep the bitcoin is possible to lost because if the hacker forget the password the code will send to the email and they can reset the password of the wallet but if the wallet has not connected to the wallet maybe they will get some information that can lead to them to hack your wallet so be careful and better to keep every details that you need to secure.

[OpenCryptoSystem]

Hi there tonight i found out my email was hacked and the password changed. i also watched in real time as the hacker went to my binance and bittrex accounts and changed the passwords and then logged into them. He also hacked into other crypto related websites i deal with. Thank God i had no crypto on either of these exchanges so the thief wasnt able to take anything. i have a feeling this information for them to use against was because of the ledger data leak, i was one the people who's data was breached. So i have a question if they can do all this what if they get on my ledger live. Is my bitcoin safe? i understand that they need the 24 word phrase seed to enter it but all this has left me unsure. I did manage to get an ip address from this guy but i know they can fake that kind of stuff so i dont know. What do you guys think i should do plz help thanks.

Find the hacker location then call police on him.
Call 911

[wxa7115]

Hi there tonight i found out my email was hacked and the password changed. i also watched in real time as the hacker went to my binance and bittrex accounts and changed the passwords and then logged into them. He also hacked into other crypto related websites i deal with. Thank God i had no crypto on either of these exchanges so the thief wasnt able to take anything. i have a feeling this information for them to use against was because of the ledger data leak, i was one the people who's data was breached. So i have a question if they can do all this what if they get on my ledger live. Is my bitcoin safe? i understand that they need the 24 word phrase seed to enter it but all this has left me unsure. I did manage to get an ip address from this guy but i know they can fake that kind of stuff so i dont know. What do you guys think i should do plz help thanks.

As long as you have not revealed your 24 phrase seed unknowingly then you are fine, however I think it is a good time to try to improve your security even further, unfortunately you are going to need to wipe out most of your electronic devices in order to erase any kind of virus that you may have gotten that could have given any hacker access to all of those accounts, then you need to change the passwords of those accounts and finally add two factor authentication.

You need to do all of this otherwise you're going to leave the door open for this hacker or other hackers to try to get your coins and the next time you may not be as lucky.

[EdgeoftheContinent]

Your bitcoin should be safe if it is stored in the device. It can only be sent out with permission from the ledger. I would scan computer and try to solve any issues found. Change passwords email addresses to all financial services and anything holding sensitive information.