My email and phone have been hacked, is my bitcoin safe?

[death69]

Using cryptocurrency needs high responsibility for your own property. There is nothing guarantee that your bitcoin is not stolen, especially when you are putting your coins on a third party exchange. Ledger wallet can be a good protection. Although hackers can not decrypt 24 pass phrases to hack your wallet, carelessly save your secrets on a internet result in losing.

[Yatsan]

Better do necessary measures such as contacting your exchanges and other stuffs connected to your email and phone that have been hacked because if they are not just targeting your Bitcoins, it might be other stuff that the hackers are thinking to have worth for them. It might not just be your Bitcoin they are after with but other valuable things that can be gained from all the areas connected to your hacked device and email. Better secure all your stuffs by doing measures to cut ties with your old email and as much as possible change all that link into that email and better clear out your device for you might have encountered a malware on the sites you have gone through. We cannot compromise security and safety most specially if most of your accounts and data is linked to one another.

[MCobian]

What happens to the opening post can happen to all of us, this is a terrible experience in my opinion. Hopefully I don't experience the same thing.
You should immediately replace your email, then reset your smartphone. If you store a seed phrase offline, don't save it in email or smartphone.
Your Bitcoin in the live ledger should be fine. Therefore, always use your smartphone anti malware software and also most importantly don't click
on unknown links. Usually this is the first time hackers can hack your email and smartphone.

[jerry0]

Okay so many people have mentioned about that fake ledger email which almost everyone seem to have gotten who have a nano ledger.  You said you clicked on the link and that did nothing but took you to empty page but then your email and phone got hacked.


Wouldn't this mean they put a keylogger then on your computer?  Thus anytime you type in... they can read it?  Which is how they hack into your email such as everytime you log into email, you type in your email?  But the phone... that has to be the sim attack? 


Now wouldn't that mean anything you type now in your computer... is visible to the hacker?  I heard of viruses and malware... but isn't keyloggers the biggest concern since they basically see everything you type in?  Such as imagine you put your seed in an encrypted document but the moment you open it... couldn't they see it?

[ReiMomo]

Your bitcoin wallet used as of now has been compromised, if you can get back your Gmail that has been hacked, just do it. But first, transfer your bitcoin into another wallet if you can because your fund now is not safe at all. The hacker will I guess contact the support team of the wallet and ask permission to withdraw your fund using other methods that allow users to withdraw the fund.

This is the problem if you will use a custodial wallet, the best thing is a fully open-source wallet that surely you are the only one who holds the private key.
Always remember what great holders says, if you do not own your private key, it means that is not your coin.

[Kelvinid]

Your bitcoin wallet used as of now has been compromised, if you can get back your Gmail that has been hacked, just do it. But first, transfer your bitcoin into another wallet if you can because your fund now is not safe at all. The hacker will I guess contact the support team of the wallet and ask permission to withdraw your fund using other methods that allow users to withdraw the fund.

This is the problem if you will use a custodial wallet, the best thing is a fully open-source wallet that surely you are the only one who holds the private key.
Always remember what great holders says, if you do not own your private key, it means that is not your coin.

He probably has the access to his email account but wondering if he can bypass the 2FA authentication (I hope he enables it). This gonna be the last hope for the OP to get his crypto on a certain exchange otherwise, it all transfer to the other hands. But ain't that sure if the hackers got full control over his phone, access the 2FA after realizing that he got hacked. I'm afraid that non left for him.
This is the hardest part in crypto where to fully keep safe our funds and all our credentials. Anyone can be a victim and maybe we are lucky enough that we are not experiencing this/or it possible in the coming days.

[KennyR]

I encountered similar hack with localbitcoins. Someone have collected my e-mail and phone contact. Further I received a call, and he informed your account is hacked and the wallet balance is under my control. I was helpless, and I started begging to give it back. He took control of localbitcoins and a BlockChain wallet and transferred the fund to his bitcoin address. Next day on backtracking, I found the wallet is with 9btc. Every transaction were made on a single day. From then onwards I use 2FA which is better than normal password security.

[Saltius]

Not safe. Not only because the hack of your email and phone.
You have asked that question which proves you know little about safety measures in crypto world.
Your bitcoin would still be in danger if you don't learn.

[mich]

This happened to me once on other forum and there is only 1 smart thing for you to do and that is to not use the email ever gain and to change your phone number immediately.

It is very easy for hackers to access your files and personal data by having access to your email address and you phone.  They might be listening at any times.

The last thing you want is for this person to be going around your personal information.  Take my advice its the best  thing to do for you.   

[pinggoki]

If that's the case that your email and phone has been hacked by the hacker then probably I can say that your bitcoin isn't safe for now because the your identity and maybe even your private keys that are binded or connected to your email have been got by the hacker. The better thing to do is to secure all your private keys and made a back up on all the information that has been hack to you, including your all the assets that has been binded to your phone and email.

[GeorgeJohn]

if they successfully login to your exchanges like bittrex and it happens that you have money that was stored there then your money is in danger for sure as they can easily transfer or withdraw your money to their wallet especially if your account didn't have a strong security like 2FA enabled and etc.

Yeah you are right because accessing someone wallet without the persons concept I think anything negative can occur, assuming there is any crypto all the coins would have withdrew before now, and is very necessary for someone to protect its email that contains information because with email all the necessary online documents will be review without the owners concept.

[Taskford]

I's not worth to gamble on this case and its dangerous to retrieve back on what you lost already that's why its better create new multiple email and separate the important things you do for example you create a separate email intended for exchange, another separate email for bounty/airdrop registration and other for important email notification to assure safety on next time around.

And if his wallet is not been penetrated yet by the hacker better to create another wallet and transfer your funds immediately so that you can sleep without worrying about what are the other things hacker didn't touch yet.

[shoreno]

most likely you have been phished by one of the people who sent a message to your email address or you have entered the phising website and logged in using your email address, I suggest you always use 2fa in email addresses and trade exchanges, keep your 24 pharse word offline and use a password to lock it and also scan your computer using antivirus software to ensure that your device is free from malware that can steal your account password.

he said his data was breached in ledger not phished but his emails are compromised . phished emails can be avoided but i dont know how hackings work on ledger good thing that i didnt owned a wallet like that  . op is lucky that he didnt stored his private key and other private infos on his emails like what other guys are doing because if he did he can get raided much more and maybe he didnt set up his 2fa's because if he did , hackers will be having a hard time if hackers didnt have access to his phone or sim cards .

[milani]

Hi there tonight i found out my email was hacked and the password changed. i also watched in real time as the hacker went to my binance and bittrex accounts and changed the passwords and then logged into them. He also hacked into other crypto related websites i deal with. Thank God i had no crypto on either of these exchanges so the thief wasnt able to take anything. i have a feeling this information for them to use against was because of the ledger data leak, i was one the people who's data was breached. So i have a question if they can do all this what if they get on my ledger live. Is my bitcoin safe? i understand that they need the 24 word phrase seed to enter it but all this has left me unsure. I did manage to get an ip address from this guy but i know they can fake that kind of stuff so i dont know. What do you guys think i should do plz help thanks.

Only new and separate gadget for cryptocurrency and for different manipulations with it - trading or withdrawals, It would be better to create new accounts on the exchanges, ctrate new e-mail, and to use Ledger only on new gadget. Preferably do not use new computer for other things except crypto, no strange websites, social accounts and so on. Safety of your assets depends now on your watchfulness and caution.

[bosede1]

The hackers won't stop until they achieve their plot and I think with this your bitcoin is not safe. I will advise you to take responsibility and change your email linked to the account and also you can use 2FA for more security on your binance account

[Momoamzad]

Change your email password as soon as possible.  You should use 2FA security system that help you to protect your wallet .  Hacker will try  untill they don't get their desire things. So 2FA can secured you by notifying you if hacker try to hack wallet

[imstillthebest]

So i have a question if they can do all this what if they get on my ledger live. Is my bitcoin safe? i understand that they need the 24 word phrase seed to enter it but all this has left me unsure. I did manage to get an ip address from this guy but i know they can fake that kind of stuff so i dont know. What do you guys think i should do plz help thanks.

they access almost everything you have and why not your last account , ledger ? but if ledger is that strict that it requires 24 word phrase and you are sure that you didnt store them online , that was great because they will never access your ledger wallet but its not time to get confident ,  if possible you can change email , phone and simcards .
 i know that sounds crazy but if for your safety why not ? that is to ensure that no residues will leave behind .
next is transfer funds to another more secure hardware wallet

[Vishnu.Reang]

I don't know which email the OP was using, but normally it is not very easy to hack in to gmail accounts. They always ask for mobile OTP, in case a login attempt is being made from a new IP. But then, if the phone is also hacked, then it is not going to work. I am curious how the hacker gained access to the mobile phone. If the claim is accurate, then most probably someone manually installed a spyware or keylogger to the mobile phone (such as Spyzie or Spyic). OP needs to immediately stop using the current phone.

Also, never use the same email everywhere. I know cases where users have accounts with half a dozen exchanges, and they use the same set of passwords and email everywhere. This just makes it easy for the hacker to steal your coins.

[kiddex]

I just want to add to that the attacker sent an email which i click on my mistake. Some how something was installed  on my computer which he somehow used to get access to my phone. He or someone then performed a sim swap on my phone. And thats how they got into my binance account. I recently changed my phone settings and email account. And also i changed the email associated with my binance account. So my question to you guys is my binance account safe to deposit funds into now? I asked binance this but i havnt heard from them yet.

[Jemzx00]

Don't connect your ledger to the computer until you will find out the way you were hacked. Until you didn't connect your ledger to PC your cryptocoins are in safe. Find some good and reliable system administrator to check your computer on viruses that copies passwords and setup some new protection against spyware and potentially unwanted software.

I think it's safe for him to connect and access his ledger account on his PC as the hacking occurs via email. Just as he said, the hacker successfully accessed his email and has been able to access his exchange account which seems to have no 2FA feature as they easily accessed those.
Anyway, if he is too cautious on his crypto balance on his ledger then it's better to access it on a different computer where there are no hacked happened.