Bitstamp new ID software fails - Account blocked

[Bernd.B]

Bitstamp has earned a nice amount for fees from my transactions in the past.
Now I am informed to "update the ID" and re-upload a picture of my ID card or passport.
But the bloated process - via PC QR-code over Smartphone, camera and Browser-Upload script - fails with an error message, so the account is blocked.
Are there other users blocked from transactions because of this mixture of faulty software and paranoia on the side of Bitstamp?

[1715112756]

1715112756

[1715112756]

1715112756

[Indymoney]

Bitstamp has earned a nice amount for fees from my transactions in the past.
Now I am informed to "update the ID" and re-upload a picture of my ID card or passport.
But the bloated process - via PC QR-code over Smartphone, camera and Browser-Upload script - fails with an error message, so the account is blocked.
Are there other users blocked from transactions because of this mixture of faulty software and paranoia on the side of Bitstamp?

This is wrong place you need to post this in this section for better response from members about this issue https://bitcointalk.org/index.php?board=223.0

[NeuroticFish]

Are there other users blocked from transactions because of this mixture of faulty software and paranoia on the side of Bitstamp?

Did you try to reach their customer support? If your old and actual IDs are fine, you should get proper help/advise in order to fix this.
On bottom-right on the main page there are mail addresses. I think that at least unlock the process in order to retry should be easily possible.

All you'll need is patience, but since Bitcoin is on a rise, for now you lose nothing if you wait 

[Bernd.B]

Did you try to reach their customer support?

Yep. I phoned them and they first repeated what was already written and then declared the error to be on my side, I should "delete some files".
That's because I ask here.

I think that at least unlock the process in order to retry should be easily possible.

You can retry again and again, it does not help.
There seems to be a bug in the software that seeks to take the picture on the phone and send it to their security service (onifodo?), maybe depending on Android / camera / Browser version.
Accepting the passport picture only via smartphone (and not website, upload, email) seems to be some security idea, stupid enough.

since Bitcoin is on a rise, for now you lose nothing if you wait 

No, my account balance is in Euro, not BTC.

[NeuroticFish]

There seems to be a bug in the software that seeks to take the picture on the phone and send it to their security service (onifodo?), maybe depending on Android / camera / Browser version.
Accepting the passport picture only via smartphone (and not website, upload, email) seems to be some security idea, stupid enough.

Maybe you can think on somebody - friend or family - maybe even with different version of Android you can ask to give you his/her phone for 10 minutes, you install/setup the app, try to do the verification steps there, then uninstall it and you're good.
I don't really have another/better idea. 

No, my account balance is in Euro, not BTC.

Ow 
Sorry...

[Bernd.B]

Well, I could try other phones, but first of all Bitstamp should make their processes functional - and reasonable.
The idea to improve safety by forcing people to use their phone is just stupid - someone actually commiting a fraud could easily circumvent this method.