Scammed by Mercatox.com -11.63 ETH[Solved]

[radley]

This Mercatox.com is full of shit, possible fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

[janggernaut]

Hm since you have know they faked their volume, why did you still deposit on that site?

But waited for 1 month is very long time. Is there any message you got while you noticed your acocunt got locked? Did they even replied your ticket? What was their answer?

[radley]

Hm since you have know they faked their volume, why did you still deposit on that site?

But waited for 1 month is very long time. Is there any message you got while you noticed your acocunt got locked? Did they even replied your ticket? What was their answer?

I have created couple of support tickets, every time it says account in security check.

My Account screenshot:

[ScamViruS]

This Mercatox.com is full of shit, fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

11+ ETH is not a small amount. Why do you choose such a low quality exchange to exchange your funds? I used this exchange a long time ago to exchange some of my funds. At that time I did not face any problem.

Now you should keep in touch with them regularly, and if they want any kind of information, give them that information.

[radley]

This Mercatox.com is full of shit, fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

11+ ETH is not a small amount. Why do you choose such a low quality exchange to exchange your funds? I used this exchange a long time ago to exchange some of my funds. At that time I did not face any problem.

Now you should keep in touch with them regularly, and if they want any kind of information, give them that information.

Well i did not knew , it will be like this. Last 1 month i have tried many ways, they did not let me do withdrawal. Currently they even stopped reply on tickets.

Tickets:



Kept Locked:

[ScamViruS]

This Mercatox.com is full of shit, fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

11+ ETH is not a small amount. Why do you choose such a low quality exchange to exchange your funds? I used this exchange a long time ago to exchange some of my funds. At that time I did not face any problem.

Now you should keep in touch with them regularly, and if they want any kind of information, give them that information.

Well i did not knew , it will be like this. Last 1 month i have tried many ways, they did not let me do withdrawal. Currently they even stopped reply on tickets.
Tickets:
Kept Locked:

This has really created a serious situation for you. It is really doubtful why they stopped replying to you, it is important to know what could be the reason behind it. I sent an email to Mercatox.com about your current situation, now let's see what they reply to me. I will definitely let you know if I get any good reply from them.

[The Cryptovator]

Were you active on the scam accusation board? I am not sure if you have uses the search button of the forum. I have found a couple of issues against Mercatox exchange, look at this thread who had an issue same as you and it was ETH as well, MERCATOX POTENTIAL SCAM. Seems they eventually solved the issue and the user got his/her fund back. So you should contact them from the various official social platform. We can't do anything against them since the fund already on their hand, we may ask them via PM if they have an official account on the forum.

[radley]

Were you active on the scam accusation board? I am not sure if you have uses the search button of the forum. I have found a couple of issues against Mercatox exchange, look at this thread who had an issue same as you and it was ETH as well, MERCATOX POTENTIAL SCAM. Seems they eventually solved the issue and the user got his/her fund back. So you should contact them from the various official social platform. We can't do anything against them since the fund already on their hand, we may ask them via PM if they have an official account on the forum.

My one is different. I wanted to withdraw, but they kept my account locked last 1 month. I have created many tickets, eventually all was closed and nowadays they even do not respond on my tickets. 11.63 ETH currently equivalent to $14,231.00

[radley]

This Mercatox.com is full of shit, fake volume by their staffs. I have traded some cryptocurrency and converted to Ethereum , which is 11.63 ETH, they have locked my account. I have contacted them by support ticket for last 1 month, still they kept my account locked, not letting me withdraw.

What else i can do against them?
Please suggest

11+ ETH is not a small amount. Why do you choose such a low quality exchange to exchange your funds? I used this exchange a long time ago to exchange some of my funds. At that time I did not face any problem.

Now you should keep in touch with them regularly, and if they want any kind of information, give them that information.

Well i did not knew , it will be like this. Last 1 month i have tried many ways, they did not let me do withdrawal. Currently they even stopped reply on tickets.
Tickets:
Kept Locked:

This has really created a serious situation for you. It is really doubtful why they stopped replying to you, it is important to know what could be the reason behind it. I sent an email to Mercatox.com about your current situation, now let's see what they reply to me. I will definitely let you know if I get any good reply from them.

Thanks a lot. Lets see what they reply to you.

[radley]

Part of support tickets i have created last 1 month with mercatox to solve the issue is below:

[radley]

Is there anyone else who also have problem with Mercatox?

[radley]

They have replied of my Last support ticket as below, now its shifted to financial department, lets see if they can solve the issue and let me withdraw my 11.63 ETH equivalent to
12 grand. Will keep posting:

[cryptoaddictchie]

They have replied of my Last support ticket as below, now its shifted to financial department, lets see if they can solve the issue and let me withdraw my 11.63 ETH equivalent to
12 grand.

Wow that's literally passing to another department is sounds like delaying their time to release your funds. But anyway as long as they are responding don't panic that your funds will be locked there forever. Its still operational so I guess they are just taking time to process it. Mercatox is really not good when it comes to support. But I do hope you can withdraw your funds cause 12k grand is not a small money that can easily let go.

[radley]

They have replied of my Last support ticket as below, now its shifted to financial department, lets see if they can solve the issue and let me withdraw my 11.63 ETH equivalent to
12 grand.

Wow that's literally passing to another department is sounds like delaying their time to release your funds. But anyway as long as they are responding don't panic that your funds will be locked there forever. Its still operational so I guess they are just taking time to process it. Mercatox is really not good when it comes to support. But I do hope you can withdraw your funds cause 12k grand is not a small money that can easily let go.

I hope too, its been a month im trying to withdraw. As per current ETH value in market, 11.63 ETH equivalent to almost 14 Grand

[andrei8787]

Reported to Cryptoscamalert
https://cryptoscamalert.com/crypto_scam_report/1082

[radley]

Reported to Cryptoscamalert
https://cryptoscamalert.com/crypto_scam_report/1082

Thanks @andrei8787

[notblox1]

Fake volume is something you can see on most centralized exchanges and if you send them your coins they are not yours anymore.
I never used Mercatox exchange but it does not look reliable and after reading what you posted it appears they have very bad support.
Maybe you can try contact them in public on their social media accounts like twitter @Mercatox_info or in telegram @mercatox_official

[radley]

Fake volume is something you can see on most centralized exchanges and if you send them your coins they are not yours anymore.
I never used Mercatox exchange but it does not look reliable and after reading what you posted it appears they have very bad support.
Maybe you can try contact them in public on their social media accounts like twitter @Mercatox_info or in telegram @mercatox_official

Contacted via Twitter, no reply yet. Their TG is just a channel. Last 1 month i am trying. Sometime they forward support ticket to their Finance department sometimes to Security departments, but last 1 month, i can not make withdraw of my 11.63 ETH from that Mercatox.They kept my account locked.

[ice18]

Really shady behavior I wonder why you still using such kind of exchanges where obviously wash trading is happening, fake volumes etc.,, what token did you trade, Is that the only exchange that listed that token you exchange with eth? they obviously don't want you to withdraw your money passing from one department to another while in reality I guess there are only 3-5 people working in that exchange located in 1 room lol.   

[JeromeTash]

Quite sad that they had to make you wait for 1 month plus minus solving your problem and the most annoying bit is they haven't even given you enough explanation as to why the disabled your withdrawal. This sounds so shady for me from Mercatox's part.
Keep us posted about the progress of the whole thing in the next few days.