If that's the case then the team did it intentionally, this isn't about loss of address or recovery seed, I can still log into my shapeshift account but the FOX token is no more visible, its gone for good, I don't know what they gave out the tokens in the first place then
Then UNINSTALL the apps and leave a bad review for them.
I also check their telegram group, almost 70-80% facing the same problem about losing FOX TOken. Well, it's just a free token for discount or other things about their exchange nothing to lose at all and estimation of the token could be cheep.
But, how they react to the problem better to leave their project/wallets.