deleted

[Haunebu]

Something that really gets under my skin is the no KYC Verification on deposits and the full KYC verification on withdrawals. Why is it fine to take the clients deposits without any problems and issues...but when they want to withdraw it.. then suddenly excuses are introduced to keep them from withdrawing it?

Didn't know this earlier. I thought KYC wasn't required for both deposits and withdrawals. If this is true, this is one big reason why crypto gambling enthusiasts need to avoid this site. I advise op to get rid of this crap asap.

Most of the gamblers are very concerned about revealing their identities especially those who are aiming to hide their participation with this kind of activities.

The problem here is that KYC is still an issue when it comes to withdrawals. I can understand the KYC requirement related to FIAT payment methods like Visa etc, but the KYC requirement for crypto withdrawals is disappointing.

I do hope op resolves this issue asap because many popular crypto gambling sites don't impose such restrictions unless they find something shady.

[agentF]

Thank you all for your kind words, for any problems you may experience with out website, we promise to make our best effort to satisfy your needs. 

[agentF]

Something that really gets under my skin is the no KYC Verification on deposits and the full KYC verification on withdrawals. Why is it fine to take the clients deposits without any problems and issues...but when they want to withdraw it.. then suddenly excuses are introduced to keep them from withdrawing it?

Didn't know this earlier. I thought KYC wasn't required for both deposits and withdrawals. If this is true, this is one big reason why crypto gambling enthusiasts need to avoid this site. I advise op to get rid of this crap asap.

Most of the gamblers are very concerned about revealing their identities especially those who are aiming to hide their participation with this kind of activities.

The problem here is that KYC is still an issue when it comes to withdrawals. I can understand the KYC requirement related to FIAT payment methods like Visa etc, but the KYC requirement for crypto withdrawals is disappointing.

I do hope op resolves this issue asap because many popular crypto gambling sites don't impose such restrictions unless they find something shady.

Like it was mentioned before, we do not require any KYC on CRYPTO deposits/withdrawals.   

[asshkkat]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

[sujonali1819]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Really? You should describe it in details and should also post some proofs. And since the site is still in construction and did not they release the final version yet some error could be happen as normal. So I think you should consider it as normal and should wait for their support. and don't forget to let us know here if the issue got resolved.

OP curious to ask one thing that, As I saw I did not notice the game Dice, Crash, etc on your site. So have you any plan to add those game in future even before final release.

[agentF]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Good Day Sir!

So im posting my dev team answer regarding your account closure.

Their Quote:

Classic case of a Bonus abuser

The player has register in the 16/01/2021 as our post in bitcoin talk was posted, deposited via BTC 647.54 euro and got a bonus of 971.31 euro as our 150% deposit bonus.

The user have been playing 3 slots with that amount so far all good, just he been playing the following slots:   
Scourge ,  By Micorgaming
Beautiful Bones, By Micorgmaing
Tower quest, By Playngo

This slots has an option to get a "super Bonus"  sow he grinded every slot until he has 1 spin left to get the "super Bonus" and moved to the next slot in his list, after he lost his balance and he needed only 1 or few spins to get the "super Bonus" he deposited 112.35 Euro with BTC without a Deposit bonus sow 0 wager needed to withdraw and made the last spin to activate the bonus on those slot , I'm adding the snapshot if you have any more questions about "bonus abusers"  , the last Deposit of 112.35 EURO  will be refunded to you as good will, and please I know we are a new online casino , but from past experience we are fair and double checking everything sow it will be a safe and fair place for players and us the owners.

Best Regards
2Crazy

Proof of Abuse:

Slot 1
Slot 2
Slot 3

Betting History 1
Betting History 2

As a sign of a good will we can refund your latest deposit just because we are  an honest casino.
But at least you can apologize and admit your actions.

[agentF]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Really? You should describe it in details and should also post some proofs. And since the site is still in construction and did not they release the final version yet some error could be happen as normal. So I think you should consider it as normal and should wait for their support. and don't forget to let us know here if the issue got resolved.

OP curious to ask one thing that, As I saw I did not notice the game Dice, Crash, etc on your site. So have you any plan to add those game in future even before final release.

We are planning to launch sport betting first ! dice is also coming soon

[BitcoinAccepted]

Something that really gets under my skin is the no KYC Verification on deposits and the full KYC verification on withdrawals. Why is it fine to take the clients deposits without any problems and issues...but when they want to withdraw it.. then suddenly excuses are introduced to keep them from withdrawing it?

Didn't know this earlier. I thought KYC wasn't required for both deposits and withdrawals. If this is true, this is one big reason why crypto gambling enthusiasts need to avoid this site. I advise op to get rid of this crap asap.

Most of the gamblers are very concerned about revealing their identities especially those who are aiming to hide their participation with this kind of activities.

The problem here is that KYC is still an issue when it comes to withdrawals. I can understand the KYC requirement related to FIAT payment methods like Visa etc, but the KYC requirement for crypto withdrawals is disappointing.

I do hope op resolves this issue asap because many popular crypto gambling sites don't impose such restrictions unless they find something shady.

I think the requirements of the license in Curacao have become much stricter and many gambling sites seem to have to comply with this obligation.

I had read that it was only after transactions from 2000 EUR, but apparently it now applies from every payout.

[sujonali1819]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Really? You should describe it in details and should also post some proofs. And since the site is still in construction and did not they release the final version yet some error could be happen as normal. So I think you should consider it as normal and should wait for their support. and don't forget to let us know here if the issue got resolved.

OP curious to ask one thing that, As I saw I did not notice the game Dice, Crash, etc on your site. So have you any plan to add those game in future even before final release.

We are planning to launch sport betting first ! dice is also coming soon

Ah it really a better move. When the sport betting will come to launch 2crazy will be big one IMO because people always feel better to do sport betting without kyc and there are very few sport betting site is promoting here. So this a bonus point for 2crazy.

And also dice and crash is very popular. These also attract some different users.

[Beparanf]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Snip

As far as I understand this concern, I think it's not right to call it as an "abused" since he is using only one account and he just continue to play his game to claim that bonus. If the bonus can't be claim once the original deposit was depleted, the bonus should be voided at the moment he lose the last spin and automatically restart the bonus counter. But yet it continues by the time he deposit again.

AFAIK, the error was on your bonus structure tho.

PS: I'm not so sure about this issue. Correct me If I'm wrong if ever I misunderstood the issue here.

[Eureka_07]

<snip>

I totally understand your point of view and you're probably thinking if a user would win a big jackpot or really big WIN we will force him to provide us different documents, no we WONT.
If you had ever worked with me in the past you'd know our company has big pockets and we will never scam on one, we are not a white label casino we created our brand from scratch with really talented team. I hope you'll trust us sometime.

I see. So KYC isn't required unless we had a balance of 100k EURO or above (which is impossible for me lol). Just to say, I think you're one of those online casinos that is very worth trusting for. I'm looking forward to play on your website Goodluck by the way.

[agentF]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Snip

As far as I understand this concern, I think it's not right to call it as an "abused" since he is using only one account and he just continue to play his game to claim that bonus. If the bonus can't be claim once the original deposit was depleted, the bonus should be voided at the moment he lose the last spin and automatically restart the bonus counter. But yet it continues by the time he deposit again.

AFAIK, the error was on your bonus structure tho.

PS: I'm not so sure about this issue. Correct me If I'm wrong if ever I misunderstood the issue here.

Problem is with big Game Providers, it is almost impossible to reset the bonus counter from our end. All we can do is disable some of the games during bonus activation, like we said before, it was a pocket money and his original deposit including the bonus was finished. therefore we are willing to return the latest deposit amount.

[Beparanf]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Snip

As far as I understand this concern, I think it's not right to call it as an "abused" since he is using only one account and he just continue to play his game to claim that bonus. If the bonus can't be claim once the original deposit was depleted, the bonus should be voided at the moment he lose the last spin and automatically restart the bonus counter. But yet it continues by the time he deposit again.

AFAIK, the error was on your bonus structure tho.

PS: I'm not so sure about this issue. Correct me If I'm wrong if ever I misunderstood the issue here.

Problem is with big Game Providers, it is almost impossible to reset the bonus counter from our end. All we can do is disable some of the games during bonus activation, like we said before, it was a pocket money and his original deposit including the bonus was finished. therefore we are willing to return the latest deposit amount.

Yeah. I understand, What I'm just trying to convey here was its not an abused since the user do it one time on his original account which means he didn't know well the bonus structure.

But all good now since you offer a refund to his second deposit. Great action on solving this issue. I'm sure this bonus glitch will repeat by other user especially those who read your explanation. Maybe try to fixed it on your end or else you will receive tons of same complain. 

[agentF]

Tried to make a withdrawal and now i can't log in, it just says:

Login error:
User disabled

I guess they do not like paying out!

Snip

As far as I understand this concern, I think it's not right to call it as an "abused" since he is using only one account and he just continue to play his game to claim that bonus. If the bonus can't be claim once the original deposit was depleted, the bonus should be voided at the moment he lose the last spin and automatically restart the bonus counter. But yet it continues by the time he deposit again.

AFAIK, the error was on your bonus structure tho.

PS: I'm not so sure about this issue. Correct me If I'm wrong if ever I misunderstood the issue here.

Problem is with big Game Providers, it is almost impossible to reset the bonus counter from our end. All we can do is disable some of the games during bonus activation, like we said before, it was a pocket money and his original deposit including the bonus was finished. therefore we are willing to return the latest deposit amount.

Yeah. I understand, What I'm just trying to convey here was its not an abused since the user do it one time on his original account which means he didn't know well the bonus structure.

But all good now since you offer a refund to his second deposit. Great action on solving this issue. I'm sure this bonus glitch will repeat by other user especially those who read your explanation. Maybe try to fixed it on your end or else you will receive tons of same complain. 

Yeah, our team already disabled the slots with progressive bonus during bonus activation! every day you learn something new 

[asshkkat]

If you did not want players using these slots with a bonus then you should have something in the terms to say this. Your terms said nothing about not being able to play these slots and I did not only play those games. You are talking like playing these games means I will abuse the casino, but even if you processed my withdrawal my account was not even in profit!

By saying you will refund my last deposit you are just voiding my winning session but retaining the session where I lost money. Casinos that do this kind of thing are predatory, where does it end? if someone plays a jackpot slot with a bonus (and contributes to the jackpot) is it then abuse if they then win it with a cash deposit?

Come on, it needs to be in your terms if you don't want people to use a bonus a certain way. Just refund both deposits and stop making excuses.

[agentF]

If you did not want players using these slots with a bonus then you should have something in the terms to say this. Your terms said nothing about not being able to play these slots and I did not only play those games. You are talking like playing these games means I will abuse the casino, but even if you processed my withdrawal my account was not even in profit!

By saying you will refund my last deposit you are just voiding my winning session but retaining the session where I lost money. Casinos that do this kind of thing are predatory, where does it end? if someone plays a jackpot slot with a bonus (and contributes to the jackpot) is it then abuse if they then win it with a cash deposit?

Come on, it needs to be in your terms if you don't want people to use a bonus a certain way. Just refund both deposits and stop making excuses.

You could have contact support, but you decided to reply on this forum thread, to ruin our brand's name.
I stated long time ago in my first post/reply , in order to get bonus you need to wager X45 , you lost your money you can NOT profit from the bonus we gave you. as simple as that.

You used a bug in the slots that is not reseting the bonus status, you finished your money and deposited to return to the bonus status. which is illegal, since once again, you can not profit from the bonus money we gave if you not reach our conditions.

Paste here your BTC address so everybody could see im refunding you, if you want to make such a drama.

if you wont paste your BTC address within 24 hours i'm going to donate the funds to members in this forum.

[libelle]

Wow, threatening a player on here is very brave.

It sounds like he hasn't broken your terms and conditions but you don't like the way he/she played. It is ridiculous to claim it is "illegal" when it was your responsibility too make it clear what is allowed with the bonus. Maybe posting on here is not the right thing for the player to do, but it should not be an issue to resolve problem in public if this is what they want.

If this player really found a bug the honest thing to do would be to pay the withdrawal and fix the issue.

[agentF]

Wow, threatening a player on here is very brave.

It sounds like he hasn't broken your terms and conditions but you don't like the way he/she played. It is ridiculous to claim it is "illegal" when it was your responsibility too make it clear what is allowed with the bonus. Maybe posting on here is not the right thing for the player to do, but it should not be an issue to resolve problem in public if this is what they want.

If this player really found a bug the honest thing to do would be to pay the withdrawal and fix the issue.

It is not a bug, he broke the terms and conditions which i stated at the top of my posts and it is written black and white in our T&C.

In order to withdrawal the bonus, you need to wager X45 - if you dont wager x45 on your deposit amount, you can not withdraw your funds.
The slot had a progressive bonus, he lost his money + bonus, and didn't close the window in order to withdraw the funds.

Like i stated before, it is  a pocket money for us and we are willing to return the money, fact is, user did not send me a single wallet to get his funds.

[Pmalek]

That is a beautifully designed site you made there. Some users were complaining that it is slow, but I didn't experience any slowness on my laptop. Maybe it's just a problem on certain low-quality phones.

You offer a 200% deposit bonus for Bitcointalk members and a 150% bonus to all other players, did I understand that correctly?
But how are you going to know that a member came or is from Bitcointalk? During the registration process, we only need to submit an email, enter our password, and select the currency.

[libelle]

It is not a bug, he broke the terms and conditions which i stated at the top of my posts and it is written black and white in our T&C.

I'm sorry but here you said it is a bug.

You used a bug in the slots that is not reseting the bonus status, you finished your money and deposited to return to the bonus status. which is illegal, since once again, you can not profit from the bonus money we gave if you not reach our conditions.

Now you are saying it is not a bug?

I don't think it matters that he played to near the bonus rounds using bonus funds. There was nothing in place to stop him and your terms didn't say anything about these games not being allowed. I think this strategy is why some games are blocked when you have a bonus on softswiss sites and fortune jack. You didn't block these games until after the player won so there is no excuse for you to not pay out. I would understand if it was a large amount but you said yourself it is just pocket money.