Help me Hitbtc

[lagbtc]

Hello,
I will tell you about my bad experience with HITBTC where I have loosed all my money when they had locked my account with no reason.
First I have bought an amount of ethereum from a seller that I know, he sent me the amount in my account in HITBTC, I have received the amount, I have exchanged it to bitcoin In HITBTC, next thing I see is that my account is blocked I can’t do any transaction with my account.
I have contacted the support to solve the issue, they asked me to give them my identity and my picture, I sent to them a picture of me holding my passport, they asked me to give them prove of address, I sent to them a picture of that proof, next thing they ask is the payment of the amount received in ethereum; I sent to them screenshots of my PayPal account with the transactions done to pay the seller of ethereum.
After that they demand me to give them the seller identity, I have asked him to give to me because that’s important, he accepted and he sent to me his document identity, I sent to them all documents needed, after that they demanded to give them a paper from a notary to prove that the operation was done in a legal way, I have gone to a notary with the seller, we provided to him all documents and proofs demanded so he can give us a paper to prove that the operation was done in a legal way.
I sent to HITBTC the document signed by the notary, next thing they ask me to give them the authorization to practice to prove that the notary was authorized by the state, i have sent to HITBTC the authorization.
Next thing after that they asked me about the original source of the amount received, I have told them that it was received in many transaction that the seller has given me screenshots of, I sent all this information to HITBTC support, they said that’s alright, everything is good; one last step before unlocking your account is a skype video call, I sent to them my skype account, we’ve fixed a date to the video call, I received the call, I have responded to all theirs questions, I have showed my passport and my face was clear, at the end of the skype video call they told me that they will contact me soon.
The next message I receive from them is that they will not unlock my account and there is no solution to get my account back.
This is my story with HITBTC platform, they took all my money.

[1715034658]

1715034658

[Charles-Tim]

HitBTC has been know for blocking of accounts, and the next thing they will ask if for you to provide kyc, but you have provided them. I do not know why they should still lock your account and insisting not to unlock it,  you need to message them again. But, if the amount sent to your HitBTC account is much in a way you can file them a lawsuit, contact their customer care to prepare, maybe they will respond good, but if no good response, you will not have any other option than to get a lawyer and sue them to court. But many people will not have the opportunity to file them a law suit, the best is to avoid the exchange, it is one of the worst centralized exchange that lock customers account for no good reason, very common to them.

[kezinaur14]

Don't they ask for TXID's? Screenshots can be manipulated, I'd suggest you go through your incoming transactions or even the sellers and ask them to provide the TXID, it's your best shot. Another thing is to keep a copy of all addresses you send money to, so you can manually get your TXIDs if necessary.

[The Sceptical Chymist]

Don't they ask for TXID's? Screenshots can be manipulated, I'd suggest you go through your incoming transactions or even the sellers and ask them to provide the TXID, it's your best shot. Another thing is to keep a copy of all addresses you send money to, so you can manually get your TXIDs if necessary.

OP should probably do all of those things, but from what I've read in other threads and based on my own experience none of it is going to help.  HitBTC are scammers, plain and simple--and if, for some reason, OP does get this issue resolved, I would encourage him to report back here and followup on this thread to let the community know it's possible to NOT get scammed by those jokers.

Just as an aside, the list of exchanges on any altcoin's website should not look like this:



That's from Curecoin's website, by the way.  

[TalkStar]

If you use the search button then you will easily get lot more accusation against this exchange and sorry to say that i don't think you will get proper solution from their end. Before using a trading platform like that it was your responsibility to check properly but somehow you skipped this part. Just some paid reviews or selfmade lines are not enough when you are selecting a platform for investment.

Please follow this thread and edit your topic by following the proper scam report format.
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