I need help with my problem HitBtc

[lagbtc]

Hello,
I will tell you about my bad experience with HITBTC where I have loosed all my money when they had locked my account with no reason.
First I have bought an amount of ethereum from a seller that I know, he sent me the amount in my account in HITBTC, I have received the amount, I have exchanged it to bitcoin In HITBTC, next thing I see is that my account is blocked I can’t do any transaction with my account.
I have contacted the support to solve the issue, they asked me to give them my identity and my picture, I sent to them a picture of me holding my passport, they asked me to give them prove of address, I sent to them a picture of that proof, next thing they ask is the payment of the amount received in ethereum; I sent to them screenshots of my PayPal account with the transactions done to pay the seller of ethereum.
After that they demand me to give them the seller identity, I have asked him to give to me because that’s important, he accepted and he sent to me his document identity, I sent to them all documents needed, after that they demanded to give them a paper from a notary to prove that the operation was done in a legal way, I have gone to a notary with the seller, we provided to him all documents and proofs demanded so he can give us a paper to prove that the operation was done in a legal way.
I sent to HITBTC the document signed by the notary, next thing they ask me to give them the authorization to practice to prove that the notary was authorized by the state, i have sent to HITBTC the authorization.
Next thing after that they asked me about the original source of the amount received, I have told them that it was received in many transaction that the seller has given me screenshots of, I sent all this information to HITBTC support, they said that’s alright, everything is good; one last step before unlocking your account is a skype video call, I sent to them my skype account, we’ve fixed a date to the video call, I received the call, I have responded to all theirs questions, I have showed my passport and my face was clear, at the end of the skype video call they told me that they will contact me soon.
The next message I receive from them is that they will not unlock my account and there is no solution to get my account back.
This is my story with HITBTC platform, they took all my money.

[BitMaxz]

That's too bad they also ask for a notarized document.

Anyway, they already have many bad reputations here on the forum, and some of them the same as what happened to yours I would like to linked them here below.

- hitbtc is a scam exchange Beware !!!!!
- HitBTC.com - Withdraw Disabled, is it scam ?

And check this thread there are many people being scam from this exchange

- https://bitcointalk.org/index.php?topic=2556342.0

The bad thing is you already sent almost all of your identity documents which they can use for scamming purposes in the future.

[Coin_trader]

Is your hitbtc account been inactive for a long period of time? And also is the amount of ETH you deposit in your account is large compared to the typical transaction amount of your account before. If your condition fall under that 2 scenario. Even if it is not Hitbtc, they will surely question your account activity but they should release your funds after you send necessary documents.

[janggernaut]

This should be posted on scam accusation section, since you are likely lose your money already.
Few members also have same problem like yours, they don't have any problem on deposit or trade, but once they want to withdraw, it suddenly asked you to provide KYC. They didn't ever give warning to all users if all accounts must passed KYC first before they can withdraw their money.

[Obito]

This should be posted on scam accusation section, since you are likely lose your money already.
Few members also have same problem like yours, they don't have any problem on deposit or trade, but once they want to withdraw, it suddenly asked you to provide KYC. They didn't ever give warning to all users if all accounts must passed KYC first before they can withdraw their money.

Checked his recent posts, OP seems to be posting the same thing in different boards, hopefully OP can see the reply about putting the post in the right board. To OP, do as the quote says so, you will get more help there and people will be more aware of what happens when you post it there because that is the board that is used for reference for possible scams and proven scams, and do not spam the same post, it will help because you will get taken more seriously.

[Ridwan Fauzi]

Looking your post history all of them only tell about Hitbtc, but honestly there is no one who can help you (I guess). They only use your experience as a note in order to not use hitbtc because the exchange has a bad reputation.

But, if you came to this forum and ask how the reputation of Hitbtc then they will ask you anything, everyone will have different experience, maybe there will someone who who don't have any problem when using the exchange but I guess there will be many people who don't like hitbtc.

So if you just new to crypto currency or anything beside crypto currency you have to know first the ins and out of it. Don't just tempted by someone else suggestion, you do need to collect as much as information, at least it will make comfortable. But, I'm sorry for your money, hopefully you will take an experience by this incident.

[sheenshane]

Damn!  That's too many documents they'd asked but it ends up nothing.  That exchange was really horrible support about KYC and it seems they are very strict about that and you're not alone, there are too many threads here discussing relatively topics of yours, as you can see in the link given above.

I have doubt that you've violated the TOS in terms of third party service since you mentioned you are using Paypal.
Are you sure you already read this?  https://hitbtc.com/terms-of-use

I recommend not to use this exchange by next time, instead, choose a proper crypto wallet for your coin.  Crypto exchanges aren't good to put big money especially if you aren't having trading activity, or it might your account was wake up for a long period of inactivity and suddenly have a large transaction.

[The Cryptovator]

WTF! I am wondering how you managed these so many documents. It's just a scam, nothing else. They just make a drama and collect all of your documents. I never heard such a bad story. I am sad to hear as a crypto user you have been facing such a big issue. Actually, you should be careful at the beginning when you chose that exchanges. Their reputation was never fine, many similar cases have been raised against them. Recently I have seen multiple accusations against HitBtc that they are demanding KYC documents. Although trades are providing it they are still blocking accounts. It was more than enough up to your PayPal transaction history to prove that you had bought ETH and you already provide KYC as per their demands. All other documents really were unnecessary. But we are hopeless when the fund is on their hand. I can't see any way to recover your funds from there. Sorry once again for your bad experiences.