I need help with my problem HitBtc my ticket 603788

[lagbtc]

Hello,
I will tell you about my bad experience with HITBTC where I have loosed all my money when they had locked my account with no reason.
First I have bought an amount of ethereum from a seller that I know, he sent me the amount in my account in HITBTC, I have received the amount, I have exchanged it to bitcoin In HITBTC, next thing I see is that my account is blocked I can’t do any transaction with my account.
I have contacted the support to solve the issue, they asked me to give them my identity and my picture, I sent to them a picture of me holding my passport, they asked me to give them prove of address, I sent to them a picture of that proof, next thing they ask is the payment of the amount received in ethereum; I sent to them screenshots of my PayPal account with the transactions done to pay the seller of ethereum.
After that they demand me to give them the seller identity, I have asked him to give to me because that’s important, he accepted and he sent to me his document identity, I sent to them all documents needed, after that they demanded to give them a paper from a notary to prove that the operation was done in a legal way, I have gone to a notary with the seller, we provided to him all documents and proofs demanded so he can give us a paper to prove that the operation was done in a legal way.
I sent to HITBTC the document signed by the notary, next thing they ask me to give them the authorization to practice to prove that the notary was authorized by the state, i have sent to HITBTC the authorization.
Next thing after that they asked me about the original source of the amount received, I have told them that it was received in many transaction that the seller has given me screenshots of, I sent all this information to HITBTC support, they said that’s alright, everything is good; one last step before unlocking your account is a skype video call, I sent to them my skype account, we’ve fixed a date to the video call, I received the call, I have responded to all theirs questions, I have showed my passport and my face was clear, at the end of the skype video call they told me that they will contact me soon.
The next message I receive from them is that they will not unlock my account and there is no solution to get my account back.
This is my story with HITBTC platform, they took all my money.

[aioc]

These demands are made so you can quit doing a follow up, they are asking heaven and Earth a simple KYC will do, they are asking to much but after you agreed to their video demand they made an announcement that you cannot unlock your account without an explanation, this is how a scammer works, they demand everything until you give and if you won't give up they will ignore, you are added to the list of HitBtc victims hope there will be no more.

[Jawhead999]

This is why we should avoid centralized exchanges, because they can do whatever they want since they can control our money if you had funds to their websites.

HITBTC already has many major accusations you can read here 36 accusation against HITBTC

It's why before using a service, please search the reputation and reviews about them.

Anyway you need to add proof about the discussion and follow the proper scam format here Scam Report Format (Use it to make scam reports properly)

[bL4nkcode]

Sorry for the loss, there are already lots of complaints against this exchange even way back in 2019 you probably didn't hear about them before transferring funds to them. Surely a single search on google will give you a hint about them if you did.

Not only your money was taken but also both of the personal identity of yours and the seller, this is absurd.

This is why we should avoid centralized exchanges, because they can do whatever they want since they can control our money if you had funds to their websites.

You just can't tell anyone to avoid using something without even giving alternatives. Also, you mean everyone should avoid them as well?

[Jawhead999]

This is why we should avoid centralized exchanges, because they can do whatever they want since they can control our money if you had funds to their websites.

You just can't tell anyone to avoid using something without even giving alternatives. Also, you mean everyone should avoid them as well?

Many members already know centralized and decentralized exchanges isn't? Using search engine to search decentralized exchanges aren't that hard to find those alternatives List of Decentralized/Centralized Exchanges IDEX, EtherDelta, Airswap etc.

Yes, decentralized coin should be exchange in decentralized platform too, I don't find any reason why decentralized coin should be traded in centralized exchanges since it's doesn't have any advantages on there (besides liquidity).

[bL4nkcode]

Yes, decentralized coin should be exchange in decentralized platform too, I don't find any reason why decentralized coin should be traded in centralized exchanges since it's doesn't have any advantages on there (besides liquidity).

Liquidity sums it all and almost everyone uses centralized exchanges even a privy person. Plus DEXs are way too complicated, considering this experience of op who even still use hitbtc and others like him DEX is surely a pain in the ass (though there's time for learning).

If the main issue of using CEX is the control over your funds, you can use them for exchanging purposes only, not an alternative to wallets. Just use a trusted platform like most people do.