I lost all tokens deposited in exchange

[saffira]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

[1714716084]

1714716084

[bassbity]

Is there anyone here using Idex in trading?

So far I still have Idex on Binance and it's still intact, are you trading it opening the wrong price?
have you checked the transaction history? If the history is not found, it means you have to contact support immediately, while the time is not up.

[semobo]

First of all you should migrate the tokens using the migration tool and also you must be having enough ethereum to cover all the transactions. Better visit the article posted by Idex.

How do I migrate funds from IDEX 1.0 TO IDEX2.0?

[palle11]

Or you can refresh your page if you have not done that. Your might be expecting it to activate by itself while is a longtime you logged in. You may have logged out from the service too. Try checking by relogining in again to check. Good luck.

[sujonali1819]

So Most provably the issue is you did not migrate from previous to latest idex 1.0. Do it asap and check your balance. And also make sure that you have login with the details what you have used before/where you have the money exactly.

Always we should keep our holding in private wallet. Exchange is only for trading. anytime any accident can occur in exchange.

[The Cryptovator]

Usually, it's quite complicated to use decentralized exchange than a centralized exchange, especially for newbies. Are you sure you had followed the instruction properly? You shouldn't lose your funds since there is an official migration announcement. Make sure your device isn't affected, most likely transaction history would provide you a few clues what was happened with your funds. That's the reason why I haven't been using decentralized exchanges.

[Hippocrypto]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

I haven't experienced this kind of issues mate, because I really don't store funds on this decentralized exchange. What's certain right now in order to be addressed about this concern, is to seek technical support from idex customer support. They could give the most accurate solutions to that problems you had recently. Often times, having back-up for your online wallet should be done before anything else to order to avoid sudden loss of funds.

[Kupid002]

First of all you should migrate the tokens using the migration tool and also you must be having enough ethereum to cover all the transactions. Better visit the article posted by Idex.

How do I migrate funds from IDEX 1.0 TO IDEX2.0?

This one is the guide you are looking , next time if you are using any Dex exchange do not leave the website having your orders , make sure you always sold or bought a coins every time you import it to any Dex exchange no one knows how long that website will be running or how secure your funds there. Its not the same as centralized that you can set your orders and forget it as long as you trust the exchange.

[goaldigger]

Did you follow the instruction or you missed the deadline for this one?
Usually, if you migrate correctly then you should not experience any problem but if you still not migrating then you’d better to contact the team and ask them if you are still allowed to do so, only them can answer your problem so reach out to them now.

[blockman]

I've used them and no issues at all. And as you're telling about the migration, as said by everyone you only have to follow the right procedure that's given with the links above. If there's no transaction that had happened and if you can the address through the network and your tokens are there, you're good and you only need to process it correctly.

[Yaunfitda]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

No user of Idex here. But upon looking at the migration schedule, it has started on October 20, so three months ago. So it seems that you are already late. Or if you have migrated already, did you check it upon migration?

The migration will occur at specific times on October 20th as indicated in the following schedule.

    00:00 UTC - IDEX 1.0 trading is disabled

    ~02:00 UTC - IDEX 2.0 goes live at idex.io; users can migrate their accounts and place orders in post-only mode

    15:00 UTC - IDEX 2.0 trading is enabled

https://blog.idex.io/all-posts/getting-ready-for-idex-20

And if you follow the intructions on how to migrate to IDEX 2.0 but you still can't see your tokens they you have to reach out to them and seek help.

[Lanatsa]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

This one might be helpful;
https://help.idex.io/en/articles/4551842-how-do-i-migrate-my-funds-from-idex-1-0-to-idex-2-0

And just like what others mentioned, try to make some refresh and this might work.

[globalpain]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

I don't use IDEX anymore, because IDEX is not a decentralized exchange,
they are more like a centralized exchange, I'm sorry if you lose money there, have you contacted their support?
I am sure they will help you, After all, my advice is to stay away from low volume exchanges, as they are very dangerous.

[k@suy]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

For better advice I think you should send an email to the website immediately before it totally disappear, I lost eth as well last time I don't know if I lost it in the idex itself or using Imtolek application in android, but then I failed to contact support so I really lost it, so before this thing happen to you don't waste your time searching for other user to get their  insight about this, you should reach them now, provide all the details and proof if ever possible.

[semobo]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

No user of Idex here. But upon looking at the migration schedule, it has started on October 20, so three months ago. So it seems that you are already late. Or if you have migrated already, did you check it upon migration?

The migration will occur at specific times on October 20th as indicated in the following schedule.

    00:00 UTC - IDEX 1.0 trading is disabled

    ~02:00 UTC - IDEX 2.0 goes live at idex.io; users can migrate their accounts and place orders in post-only mode

    15:00 UTC - IDEX 2.0 trading is enabled

https://blog.idex.io/all-posts/getting-ready-for-idex-20

And if you follow the intructions on how to migrate to IDEX 2.0 but you still can't see your tokens they you have to reach out to them and seek help.

I don't think there is any deadline to migrate funds from the old version because I posted the guide which was updated only a week ago and the user need to login to his Idex account and then click the migration tool link or simply can withdraw the funds.

@OP your login credentials will be same on the old and new domain so make sure you entered the old domain and withdraw the tokens to the new domain or simply to your wallet if you don't want to migrate them.

[maxreish]

If the balance of yours disappeared after the migration of Idex, better to directly message the support about your issue. But if you didnt do any migration but still your balance is missing, try refreshing your browser and open it up in incognito or I saw there twitter account where in they manage to answer some issues of users. Try to reach them out.

Seems you have the same issues with theses users but that's wayback 2018.
- https://amp.reddit.com/r/auroradao/comments/7t3rc7/idex_balances_missing/

[natefielding]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

Have you tried to contract their support?? or used a tool before migrating to idex 1.0?

[saffira]

Usually, it's quite complicated to use decentralized exchange than a centralized exchange, especially for newbies. Are you sure you had followed the instruction properly? You shouldn't lose your funds since there is an official migration announcement. Make sure your device isn't affected, most likely transaction history would provide you a few clues what was happened with your funds. That's the reason why I haven't been using decentralized exchanges.

I do not see any transaction in my address but the balance shows nothing. My eth balance is still there. But the tokens I deposited for trading is gone.

[saffira]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

No user of Idex here. But upon looking at the migration schedule, it has started on October 20, so three months ago. So it seems that you are already late. Or if you have migrated already, did you check it upon migration?

The migration will occur at specific times on October 20th as indicated in the following schedule.

    00:00 UTC - IDEX 1.0 trading is disabled

    ~02:00 UTC - IDEX 2.0 goes live at idex.io; users can migrate their accounts and place orders in post-only mode

    15:00 UTC - IDEX 2.0 trading is enabled

https://blog.idex.io/all-posts/getting-ready-for-idex-20

And if you follow the intructions on how to migrate to IDEX 2.0 but you still can't see your tokens they you have to reach out to them and seek help.

I don't think there is any deadline to migrate funds from the old version because I posted the guide which was updated only a week ago and the user need to login to his Idex account and then click the migration tool link or simply can withdraw the funds.

@OP your login credentials will be same on the old and new domain so make sure you entered the old domain and withdraw the tokens to the new domain or simply to your wallet if you don't want to migrate them.

Yeah before its just the eth address and private key. Now I already had my username and password, I just migrate to new version. It shows my eth balance but the tokens are all gone.

[sarmrakib]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

I actualy did use this Dex platform many days ago .As you said they have made a upgrade so that there is nothing to loose your funds .I think you should contact their support to know the details about refund .Hopefully you will get back your all asset .