I lost all tokens deposited in exchange

[saffira]

Guys a big THANK YOU for everyone here. Thank you for sharing your ideas. Godbless you. I already fix my problem.

[wxxyrqa]

it looks like there is an update from idex don't worry, it can be overcome if you follow the steps that have been shared by the idex team some time ago. So I thought stay calm and don't panic

Such situations can greatly affect human psychology, especially when it comes to large amounts of cryptocurrency funds. There are times that it is even difficult to contact the support service to discuss the relevant problems and not panic is almost impossible.

[blockman]

Guys a big THANK YOU for everyone here. Thank you for sharing your ideas. Godbless you. I already fix my problem.

I'm happy that you're able to make your balance appear and solved it with the help of everyone. Now that your problem has been fixed, there's no need for you to keep this thread open.
Just as you see, there were some that didn't read your update that it's okay now.
Start locking the topic.

[MCobian]

I haven't used IDEX for a long time, so I can't help much. But I have had the same problem you have had on other exchanges, which I did contact
the customer support exchanges. Finally, the problem was resolved properly, after the support services provided steps on the zero balance problem
on my account. So my advice is that you don't need to panic, now just contact IDEX exchange customer support. Let them help the problems you face,
but it looks like your problem is over. Then make this experience a lesson, so that you can solve the same problem in the future.

[GreatArkansas]

Guys a big THANK YOU for everyone here. Thank you for sharing your ideas. Godbless you. I already fix my problem.

Can you share how did you fixed your problem? It may help other people in the future if ever they will encounter some issue about in an exchange, especially in IDEX which is a decentralized exchange.
We are happy to hear the solution for your problem, and you can lock this thread if you want to avoid some spammer inside your thread.

[Nice-Block]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

All things can be risky. That's why most ppl keep telling don't ever get too much into trusting exchanges, though I am doing the same thing as you. 

I think we should always keep in mind to speak to a financial advisor before placing any investments and always do our own research so we won't regret it anytime soon

[JooBra]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

All things can be risky. That's why most ppl keep telling don't ever get too much into trusting exchanges, though I am doing the same thing as you. 

I think we should always keep in mind to speak to a financial advisor before placing any investments and always do our own research so we won't regret it anytime soon

Don't trust any exchange. If you do trading you can keep it on there if you hold long term then wallet. I lost too some small amount of coins on similar exchanges so caution is a must.

[ScamViruS]

Guys a big THANK YOU for everyone here. Thank you for sharing your ideas. Godbless you. I already fix my problem.

This is good news. The good news is that a crypto user has got his funds back. Decentralized exchange is always difficult to use, if you do not have the right knowledge about the use of that exchange then you can face big problems. So before using Decentralized Exchange, you should research the use of that exchange properly and then use it.

OP It would be helpful for newbie to write a little detail about how you got your funds back.

[semobo]

Guys a big THANK YOU for everyone here. Thank you for sharing your ideas. Godbless you. I already fix my problem.

This is good news. The good news is that a crypto user has got his funds back. Decentralized exchange is always difficult to use, if you do not have the right knowledge about the use of that exchange then you can face big problems. So before using Decentralized Exchange, you should research the use of that exchange properly and then use it.

OP It would be helpful for newbie to write a little detail about how you got your funds back.

I guess the migration tool only migrates the tokens which are supported by the new version so old tokens may remain in the old wallet itself so OP might withdraw it to the tokens.

Or the contact support resolved the issues!

[iTradeChips]

Well I was able to migrate mine successfully. Just try to delete your cache and cookies on your browser and then login and try again. Just follow the instructions properly and you should be able to do it and not lose your funds. Also consider trying different browsers to see if the browser itself is the one causing the problem. If in case you still unable to see them then you need to report it to the exchange contact immediately.

[seramania]

Don't worry friends, updating idex makes all balances there zero. I also experienced something similar, so I thought we should do an update to see our balance back to normal

[Kelvinid]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

Try to open your account back again and do token migration, this is just like a token swap. If there is an announcement from the telegram group in regards to that migration, then you should have to do it otherwise it never appears to your balance. I'm not sure but it never takes a long time to do it.

If still the issue is not resolved, You need to contact their support team I think. People in here have possibly no experience about that for it was seldom that they are using DEX exchanges as they mostly choose CEX for better trading results.

[santiPOGI]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

In my own assessment dude, I don't you loss all your token. Because, your not just updated about IDEX announcement.
Before I also thought that I loss my all assets on Idex but I was wrong, due to I didn't migrate it, and now everything was fine
and okay, I think that's the good thing you need to do right now.

[Ryker1]

Guys a big THANK YOU for everyone here. Thank you for sharing your ideas. Godbless you. I already fix my problem.

Well, good to see that your balance got back. Can you please share what did you do, and your balance back?
This is the most problem when we use DEX, there is no support that we can ask for or help us to solve our problem. But that is good news bro you will able to get them back. I have also a token that lost a long time ago, I thought it was deleted on the exchange ^[IDEX], I did not know that there is migration.

[Btc_1856]

Don't worry friends, updating idex makes all balances there zero. I also experienced something similar, so I thought we should do an update to see our balance back to normal

Where we have to update, we need to update the IDEX to mobile version or in the web version because everything, seems to be confusing, even I am also holding some fund in IDEX, after upgrading we might see the whole balance in the IDEX account again?

[FireBallex]

Is there anyone here using Idex in trading?
I kept a lot of tokens in this exchange. There happens to be this migration from idex market to idex1.0.
When I check my account, it has zero balance. Anyone here had experience the same, Is there a way to retieve?

Why are you people even leaving funds on idex in the first place? Because it's decentralized? The most dangerous use case in crypto space is decentralized, if you get cheated they can't be hold responsible, anyways only idex team can help you out, why not contact them through telegram?

[aemma]

Ever since Idex lost their true nature of decentralization I don't find the exchange anymore appealing, and even looking at it, it seems much activities are no longer taking place on the exchange. Nevertheless, keeping funds on exchanges have been a bad idea, especially when one prefers to hold long term, which is your case; the former Idex being based on Ethereum blockchain means you can easily store your tokens on any ERC supported wallet and of course you can sell whenever you want again.
However, to the best of my understanding, Idex has migrated to a new network, I believe the BSC network, therefore you will need to migrate as well with the details you used in the first place. Also, for better clarifications you can contact their customer service to get the latest information from them and what to do as well.