Try to contact the manager @Ortegaivan, he helped me back then where I also had problems. He solved everything very quickly, but that was a year ago, I don't know what it looks like now
Not defending Hotbit but they just processed my withdrawal last month.
OP's thread was January 31 so I don't think that it was the case for everyone.
There is also no update about the thread so maybe this was now resolved. OP seems active so he needs to give us an update here.
My queries did not resolved, they always refer me to a person about listing which I do not involved in. They found my account connected in API and I did not talk to whoever it is.
My 2nd inquiries still refer me to a person that they assume I talked about listing, same answer. My account is locked until I find that person which leads me to give up my withrawal and abandoned my account.